Provision of Community Feedback Mechanism (CFM) Hotline, Contact Centre and Related Technical Solutions for WFP Palestine

The United Nations World Food Programme (WFP) Palestine invites interested organizations to respond to this Request for Information (RFI) regarding Community Feedback Mechanism (CFM) hotline, contact-centre and related technical solutions for Gaza and the West Bank. WFP seeks information on available operating models, technologies and service arrangements, including inbound and outbound call handling, toll-free services, SMS, VoIP, cloud contact-centre platforms, business process outsourcing (BPO), staffing solutions, quality assurance, reporting, continuity arrangements and related support services. This RFI is a non-binding market inquiry intended to gather information and does not constitute a solicitation or commitment to procure any goods or services. Responses will support WFP's market assessment and the development of future procurement requirements.