United Nations High Commissioner for Refugees

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  • About UNHCR

    UNHCR, the UN Refugee Agency, leads international action to protect people forced to flee because of conflict and persecution. We deliver life-saving assistance like shelter, food and water, help safeguard fundamental human rights, and develop solutions that ensure people have a safe place to call home where they can build a better future.

    We work in 135 countries and territories and employ more than 20,000 people. Our annual budget rose to US$ 10.765 billion, while the procurement value was US$ 1.36 billion in 2024. Headquarters are in Geneva, Budapest and Copenhagen. The Supply Management Service is located in Budapest, Hungary.

    When an emergency is declared anywhere, we are ready to deliver essential items like tents and blankets by road, sea and air for up to 1 million people from the UNHCR global emergency stockpiles. Mobilization of these items and freight forwarders starts in less than 72 hours. UNHCR has also put arrangements in place to deploy emergency staff when sudden surges in demand occur during emergencies. Staff on the UNHCR emergency roster can be mobilized within 72 hours.

    We also preposition regional and local stocks and manage over 260 warehouses to support ongoing programming and scale up humanitarian assistance when needed. In addition to our emergency response efforts, UNHCR’s supply chain management work also ensures the necessary goods and services are available to support our ongoing operations and programme needs.

    In line with our Climate Action, we are working to improve the sustainability of our end-to-end supply chain for core relief items, reducing carbon emissions and using more recycled materials, where possible. 💚Read about our sustainability goals and results.

    In addition, our supply strategy focuses on streamlining supply processes, enhancing capabilities, as well as strengthening performance, partnerships, innovation and talent development. 

  • Procurement Opportunities by UNHCR

    UNHCR

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    Title
    Deadline
    Published
    Organization
    Type of opportunity
    Reference
    Beneficiary country or territory
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    REQUEST FOR PROPOSAL FRAME AGREEMENT FOR THE PROVISION OF DIGITAL MARKETING SERVICES FOR UNHCR PRIVATE SECTOR PARTNERSHIPS IN THE PHILIPPINES
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    23-May-2025 17:00 (GMT 1.00) Expires within 24 hours
    21-Mar-2025
    UNHCR
    UNHCR RFP 1145,1
    Philippines
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    REQUEST FOR PROPOSAL TO ESTABLISH A FRAME AGREEMENT FOR THE PROVISION OF E-COMMERCE FULFILLMENT AND BUSINESS OPERATION SERVICES FOR UNHCR PRIVATE SECTOR PARTNERSHIPS IN CHINA
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    23-May-2025 17:00 (GMT 1.00) Expires within 24 hours
    11-Apr-2025
    UNHCR
    UNHCR RFP 1241
    China
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    RWA-UNHCR RFQ 1288 - SUPPLY AND DELIVERY OF PLUMBERING FITTINGS TO UNHCR-RWANDA
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    25-May-2025 00:00 (GMT 2.00) Expires within 1 days
    02-May-2025
    UNHCR
    RWA-UNHCR RFQ 1288
    Rwanda
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    DEMANDE DE COTATION POUR LE SERVICE DE LOCATION DE VEHICULES LEGERS DE TRANSPORT DE PERSONNES ET DE BIENS DANS LES VILLES ET COMMUNES DU BURKINA FASO.
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    26-May-2025 00:00 (GMT 00.00) Expires within 2 days
    14-May-2025
    UNHCR
    HCR/RFQ/BFA/OU/2025/002
    Burkina Faso
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    Request for quotation for the provision of Digital and Email Content Services for the Private Sector Partnership Services of United Nations High Commissioner for Refugees Sub-Office Hong Kong
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    27-May-2025 23:59 (GMT 8.00) Expires within 4 days
    13-May-2025
    UNHCR
    RFQ/25/010/RBAP/PSP
    Hong Kong, Special Administrative Region of China
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    INVITATION TO BID: No. ITB/HCR/PZU/2025/004 FOR THE PROVISIONOF TRANSPORTATION SERVICES FROM PORT SUDAN TO RAFUR: EL GENEINA, NERTITI, TAWILA & E DAEIN FOR UNHCR OPERATION IN SUDAN.
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    28-May-2025 00:00 (GMT 2.00) Expires within 4 days
    13-May-2025
    UNHCR
    ITB/HCR/PZU/2025/004
    Sudan
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    PROVISION OF ALL-INCLUSIVE MOVEMENT AND RELOCATION SERVICES OF UNHCR OFFICE ASSETS FROM TUNIS, TUNISIA, TO TRIPOLI, LIBYA
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    28-May-2025 00:00 (GMT 2.00) Expires within 4 days
    23-May-2025
    UNHCR
    RFQ/LBY/TR/25/10
    Multiple destinations
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    RFP 2025/01 -SERVICIOS DE IMPRESIÓN
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    28-May-2025 23:59 (GMT -6.00) Expires within 5 days
    12-May-2025
    UNHCR
    RFP 2025/01
    Costa Rica
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    PARA LA SUSCRIPCIÓN DE TRES CONTRATOS DE SERVICIOS DE REHABILITACIÓN MENOR PARA CENTROS DE SALUD EN LIMA
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    30-May-2025 13:00 (GMT -5.00)
    09-May-2025
    UNHCR
    RFQ/2025/014
    Peru
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    INVITATION TO BID FOR THE ESTABLISHMENT OF A REGIONAL FRAME AGREEMENT FOR THE SUPPLY OF NEW TYRES AND TUBES, ASSORTED SPAREPARTS, LUBRICANTS AND BATTERIES FOR UNHCR OPERATIONS IN THE REGION
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    30-May-2025 23:59 (GMT 3.00)
    08-Apr-2025
    UNHCR
    ITB/HCR/RB/NBI/25/002
    Multiple destinations
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    FOR THE PROVISION OF SOLAR PHOTOVOLTAIC (PV) HYBRID SYSTEM FOR FIVE WATER TREATMENT PLANTS IN WHITE NILE STATE REFUGEE CAMPS-UNHCR SUB-OFFICE KOSTI, SUDAN
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    30-May-2025 23:59 (GMT 2.00)
    30-Apr-2025
    UNHCR
    REQUEST FOR PROPOSAL: No. RFP/HCR/SOK/2025/02
    Sudan
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    UNHCR ISTANBUL, TURKIYE, FIELD OFFICE RENOVATION WORKS ON TURNKEY BASIS QUOTATION TO BE RECEIVED BY: 30 MAY 2025, 23:59 hrs.
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    30-May-2025 23:59 (GMT 3.00)
    16-May-2025
    UNHCR
    RFQ#006-2025
    Türkiye
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    INVITATION TO BID FOR THE ESTABLISHMENT OF A FRAME AGREEMENT FOR THE SUPPLY OF Construction materials: Iron sheets, assorted nails and door/window accessories to UNHCR Representation office in Ethiopi
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    31-May-2025 00:00 (GMT 3.00)
    06-May-2025
    UNHCR
    ETH-UNHCR -ITB-001/2025- Construction Materials (Iron sheets, nails etc.)
    Ethiopia
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    INVITATION TO BID FOR THE ESTABLISHMENT OF A FRAME AGREEMENT FOR THE SUPPLY OF EUCALYPTUS/WOODEN POLES AND SHELTER MATERIALS FOR ROOFING AND MAIN FRAME STRUCTURES TO VARIOUS CAMPS UNDER UNHCR OFFICES.
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    31-May-2025 00:00 (GMT 3.00)
    08-May-2025
    UNHCR
    UNHCR ITB: 1271 (ETH-UNHCR -ITB-002/2025- For the supply & Delivery of Eucalyptus Wooden poles)
    Ethiopia
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    Request for Quotation for the Provision of Short Messaging Services (SMS) and Multimedia Messaging Service (MMS) for the Private Sector Partnerships of United Nations High Commissioner for Refugees
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    05-Jun-2025 23:59 (GMT 7.00)
    22-May-2025
    UNHCR
    RFQ/25/011/RBAP/PSP
    Thailand
  • Procurement

    To protect and provide solutions to people forced to flee, UNHCR must anticipate, plan, source and purchase goods and services in a timely, efficient and sustainable manner. This might range from buying fleets of heavy-duty vehicles needed in the most inaccessible parts of the African continent to purchasing needles and thread for a self-help project in Pakistan.

    Building on the philosophy and achievements of the UN Global Compact, UNHCR envisions a world in which the private sector plays a constructive role in finding durable solutions for people forced to flee their homes. To achieve this, we proactively engage with corporations and foundations eager to help drive change and find innovative solutions to refugee issues. UNHCR also endeavours to undertake environmentally responsible sourcing of goods and services.

    Procurement Principles

    In line with UN Financial Regulations and Rules: UNHCR procurement is based on fairness, integrity and transparency through competition and best value for money, taking into consideration the best interest of the organization. Priority is given to source in areas of operation (when prices are competitive and other conditions allow) and UNHCR uses competitive bidding to obtain goods and services (Exceptions to this are limited to a few cases only). 

    Sustainability provisions

    UNHCR is working to improve the sustainability of our end-to-end supply chain for core relief items, reducing carbon emissions and using more recycled materials, where possible. Learn more about our goals and strategic actions. 

    Vendor Registration

    UNHCR vendor database registers all vendors to UNHCR for the purpose of tendering and supplying to the UNHCR. Filling a Vendor Registration Form with supporting documents which includes the following information is mandatory:
    • Firm/Company/Factory registration certificate      
    • Brochures on products/services
    • Audit certificate/report
    • Environmental policy
    • Quality assurance certificate
    • Registration with Tax/VAT
    • Company’s annual financial report

    Solicitation documents

    There are three types of solicitation documents issued by the UNHCR to fulfil a procurement requirement, which will vary in accordance with the nature of the requirement and the estimated monetary value:

    • Request for Quotation (RFQ): An informal invitation to submit a quotation for requirements of relatively low monetary value. Prices and other commercial terms and conditions are requested and an award is usually made to the lowest priced technically compliant offer.

    • Request for Proposal (RFP): A formal request to submit a proposal against requirements that have a monetary value above the RFQ threshold but are not fully definable at the time of solicitation and where the innovation and specific expertise of the proposer is sought to better meet the procurement requirement. Price is only one of several factors comprising the evaluation criteria, which are determined before the RFP is released. The offer from a supplier is submitted in two sets of documents: a Technical offer and a Financial offer.

    • Invitation to Bid (ITB): A formal invitation to submit a bid usually associated with requirements that are clearly or concisely defined, and have a monetary value above the RFQ threshold. Award recommendations are based on the lowest cost technically compliant offer.

    Supplier Code of Conduct

    The Code of Conduct sets forth what is expected of all suppliers with whom UNHCR does business. The complete version of the “UN Supplier Code of Conduct” can be found online at: www.unhcr.org/supply


    EXAMPLE OF ITEMS PROCURED BY UNHCR

    Goods Services
    Fuel Audit Service
    Agricultural tools Cleaning
    Blankets Construction
    Clothing Electricity
    Drugs and medical Supplies Inspection
    Generators Insurance
    Pumps IT, Telecom
    IT and Telecommunication equipment Health Administration Service
    Jerry cans, buckets Lease or rental of property/building
    Kitchen sets, stoves Mailing services
    Hygiene parcel Medical Services, Evacuation
    Office equipment Meeting facilities
    Plastic tarpaulins, rolls Printing
    Sanitary materials Road maintenance service
    Sleeping mats Security
    Solar lamp SAT Communication service
    Tents Training/workshops
    Vehicles, trucks Transportation

     

    TOP 5 ITEMS AND SERVICES IN 2023 BASED ON THEIR PROCUREMENT VALUE (m. US$)

    ITEMS
    VALUE (in m. US$)
    SOLAR EQUIPMENT 34
    CONSTRUCTION MATERIAL 30
    FUEL & VEHICLE EQUIPMENT
    28
    FAMILY TENT 27
    PLASTIC TARPAULIN 27
     
     
    SERVICES
    VALUE (in m. US$)
    BUILDING & FACILITY CONSTRUCTION​ 76
    ADVERTISING, MEDIA, MARKETING & PI 70
    RENTAL OF PREMISES 64
    SECURITY 55
    HUMAN RESOURCES 49

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  • Is the e-Procurement system integrated into UNGM? 

    No, and therefore the Express Interest button is grey. The user is required to carefully read the instructions of the procurement opportunity, which can be found under the Links/Documents tab of the actual procurement opportunity. 

    If there is any doubt, contact the UN officer in charge, his/her contact details are included in the notice under the Contacts tab.

  • Useful links
  • What was the procurement volume of UNHCR in 2022?
    • Procurement value: 1.43B USD
    • Number of countries the organization procured from: 157
    • Percentage of total UN procurement: 4.84%
    • Ranking by procurement value: 7th
    • Top category: Management and Admin Services
    • Top region: Asia

    To learn more about the procurement volume of each UN organization, visit the Annual Statistical Report and use the interactive dashboard.


  •  

  • Contract Awards by UNHCR

        
    Title
    Supplier
    Award date
    Organization
    Reference
    Beneficiary country or territory
    Psychosocial Services to UNHCR Personnel
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    The Rome Institute
    07-Apr-2025
    UNHCR
    UNHCR RFP: 158
    Multiple destinations
    Reputational Risk Management and Crisis Communications
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    4C Strategies
    14-Mar-2025
    UNHCR
    UNHCR RFP: 126
    Multiple destinations
    MEDICAL SERVICES FOR UNHCR IN BUDAPEST, HUNGARY
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    FirstMed-FMC Kft.
    06-Mar-2025
    UNHCR
    RFP 208
    Hungary
    GOOGLE MARKETING PLATFORM LICENSE AND CONSULTANCY SERVICES
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    Trakken GmbH
    DQ&A Nederland BV
    30-Jan-2025
    UNHCR
    UNHCR RFP: 110,1
    Multiple destinations
    Google Marketing Platform License and Consultancy Services
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    Trakken GmbH
    30-Jan-2025
    UNHCR
    UNHCR RFP: 110,1
    Multiple destinations
    REQUEST FOR PROPOSAL FOR THE ESTABLISHMENT OF A FRAME AGREEMENT FOR THE PROVISION OF GOOGLE MARKETING PLATFORM LICENSE AND CONSULTANCY SERVICES
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    Trakken GmbH
    30-Jan-2025
    UNHCR
    UNHCR RFP: 110,1
    Multiple destinations
    Google Marketing Platform License and Consultancy Services
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    Trakken GmbH
    30-Jan-2025
    UNHCR
    FA003760
    Multiple destinations
    Reputational Risk Management and Crisis Communications
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    Social Simulator Ltd
    20-Dec-2024
    UNHCR
    UNHCR RFP: 126
    Multiple destinations
    1.a. Contract Establishment. RFP 2024_RFP_005 - Digital Workplace Project
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    Omnia Digital Workplace AB
    03-Dec-2024
    UNHCR
    FA003316
    Multiple destinations
    Frame Agreement for Operationalization of market-based approaches in forced displacement contexts services
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    Expectation State
    18-Nov-2024
    UNHCR
    FA003049
    Multiple destinations
    FOR THE PROVISION OF PHOTOVOLTAIC (PV) RENEWABLE ENERGY SYSTEMS FOR UNHCR OPERATIONS IN KENYA
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    HARMONIC SYSTEMS COMPANY LTD
    15-Nov-2024
    UNHCR
    FA003098
    Kenya
    OFGEN AFRICA
    14-Nov-2024
    UNHCR
    FA003090
    Multiple destinations
    Africa GreenTec AG
    14-Nov-2024
    UNHCR
    FA003091
    Multiple destinations
    Salesforce Implementation Services Primary: Lot1/Mena, Lot1/Africa, Lot1/Asia, Lot4/MENA, Lot4/Africa Backup: Lot1/Americas, Lot4/Americas
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    Nagarro IQuest Schweiz AG
    05-Nov-2024
    UNHCR
    FA001486
    Multiple destinations
    Frame Agreement for Armored Toyota LC76 diesel and Toyota LC300 all variants, spare parts and related services
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    The Armored Group, LLC
    31-Oct-2024
    UNHCR
    FA002995
    Multiple destinations
  • Procurement Information
  • UNHCR Website
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