Digital Knowledge Management and G20 Legacy Platform Development

UNDP
Digital Knowledge Management and G20 Legacy Platform Development Request for proposal

Reference: UNDP-ZAF-00235
Beneficiary countries or territories: South Africa
Registration level: Basic
Published on: 03-Sep-2026
Deadline on: 15-Sep-2026 10:00 (GMT -4.00)
Description

[SCOPE OF TENDER......]

The contracted firm will deliver the following:

Discovery, Governance and Inception

•     Review existing G20 knowledge assets, digital systems, user groups, access requirements and UNDP technical constraints.

•     Conduct focused stakeholder consultations and define functional, technical, governance, security and content-migration requirements.

•     Prepare user journeys, a platform governance model, implementation workplan, risk register and technical design document within the inception report.

Information Architecture and User Experience

•     Develop a taxonomy and metadata framework covering Presidency, host country, ministerial track, engagement group, thematic priority, document type and access level.

•     Design the site structure, navigation, page templates, repository views, search experience and administrator workflow.

•     Prepare wireframes for public-facing and restricted areas, aligned with UNDP and G20 branding and responsive across common devices.

•     Apply practical accessibility requirements, including WCAG 2.1 considerations within the selected technology stack.

Platform Configuration and Core Functionality

•     Configure a searchable knowledge repository with metadata, filters, version control, audit trails, permissions and document-lineage controls.

•     Create pages for G20 milestones, policy outputs, events, partnerships, lessons learned, case studies, handover resources and UNDPs LEAD Africa contribution.

•     Configure native galleries, embedded media and page-based storytelling using out-of-the-box SharePoint functionality.

•     Provide a basic Power BI report using available data to show selected indicators such as knowledge products, events or stakeholders reached.

•     Enable cross-Presidency browsing through standard metadata, repository views and search filters.

•     Use existing UNDP authentication and native Microsoft 365, Teams and Power BI connectivity wherever technically feasible.

Content Migration, Security and Testing

•     Prepare and implement a content-migration plan covering inventory, classification, metadata assignment, file naming, duplicate management and quality assurance for agreed priority content.

•     Configure role-based access and available enterprise controls for authentication, encryption, activity monitoring, backup and recovery.

•     Align the solution with applicable UNDP information-security requirements, POPIA and relevant data-protection principles.

•     Conduct functional, permissions, accessibility and user-acceptance testing and resolve agreed defects before production approval.

Deployment, Training and Support

•     Deploy the approved platform to the agreed UNDP environment and complete the agreed priority-content migration.

•     Deliver administrator and end-user training, user manuals, governance guidance and system-administration documentation.

•     Provide a complete handover of configurations, source materials, content structures, inventories and credentials or access information managed under the contract.

•     Provide six weeks of post-deployment warranty and configuration support, including agreed bug fixes and minor configuration adjustments.



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[UNDP OFFICE SOUTH AFRICA
PROCUREMENT UNIT]

Email address: procurement.enquiries.za@undp.org
Surname: Procurement Unit