CES-26-01992-RFI - WIPO Global Contact Center - Night shift (Services in English and Chinese)
WIPO
CES-26-01992-RFI - WIPO Global Contact Center - Night shift (Services in English and Chinese)
Request for information
Reference:
rfi_eoi_28
Beneficiary countries or territories:
Switzerland
Registration level:
Basic
Published on:
03-Sep-2026
Deadline on:
02-Oct-2026 14:00 (GMT 2.00)
Description
WIPO is seeking preliminary information on the availability of potential companies that have the necessary expertise and capability to operate and manage a customer contact center to cover services from 00:00 to 09:00 CET, Monday to Friday, excluding WIPO official holidays, with support services provided primarily in English and Chinese. It also aims to understand the potential cost implications associated with such services.
Participation in this RFI is not mandatory. Any prospective participant that declines to respond to this RFI will remain eligible to take part in any eventual sourcing process.
Email address:
cecile.bayon@wipo.int
First name:
Cécile
Surname:
BAYON
Telephone number:
41223387249
43211522
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Common User Self Service Kiosk (CUSS)
43223202
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Short message service center
80141619
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Customer relationship center CRC management services
80171602
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Online and social media publicity service
81111811
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Technical support or help desk services
83112601
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Local loop capacities
83112602
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Domestic leased lines
83112603
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International access lines
83112604
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Dial access services
83112605
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External international lines
83112606
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Directional radio capacity customer access service