New amendment added #2: Dear potential bidders, UNOPS SEEMCO hereby amends the tender as follows:- specifying in more details the requirements regarding the security clearance for access to classified information designated as “CONFIDENTIAL”- Section 2 / previous  version is substituted with the new named "2 ITB Section 2 Schedule of Requirements ver.2" to reflect the aforementioned alteration- Section 3 / previous  version is substituted with the new named "3 ITB Section 3 Returnable Bidding Forms ver.2" to reflect the aforementioned alterationThank you for your interest in participationRegards 

New clarification added: Questions and Answers/Clarifications:Q1. Which competent public authority will initiate the security clearance procedure for the selected bidder?A1. The procedure will be initiated by the beneficiary, the Ministry of the Interior of the Republic of Serbia, in its capacity as the public authority to which the contracted tasks relate. The request is submitted to the Office of the National Security Council and Classified Information Protection, which is the authority competent to issue the clearance. For the "POVERLJIVO" (CONFIDENTIAL) level, the underlying security vetting is a basic security check under Article 53, paragraph 1, item 1) of the Law, and is conducted by the Ministry of the Interior itself pursuant to Article 54, paragraph 2 - that is, by the beneficiary.Where the entity concerned is a foreign legal person without a registered seat in the Republic of Serbia, the applicable instrument is a permit (dozvola) issued under Articles 50 and 78 of the Law, on the basis of a security clearance held in the state of establishment and an applicable international agreement. The request in that case is likewise submitted through the beneficiary and processed by the Office through National Security Authority channels.Q2. At what stage of the procurement process will this procedure be initiated?A2. The procedure will be initiated after contract award, at the earliest opportunity following contract signature and prior to the commencement of the software installation phase. No step of this procedure is required of bidders before or at the time of bid submission, and no clearance is required for bid submission, evaluation or award.Immediately upon contract signature, the selected supplier will be requested to submit the identification of the legal entity/entities that will perform the tasks requiring access to classified information, the list of nominated individuals, and any existing clearances held. The beneficiary will submit the request to the competent authority on that basis.Q3. Has the beneficiary already established a procedure with the competent Serbian authority that enables the selected bidder to obtain the required clearance before the commencement of software installation?A3. The mechanism is established by law, and the beneficiary, as the public authority concerned and as the body conducting the security check at this classification level, is the competent initiator of the procedure. The statutory timeframes are as follows: a basic security check is to be completed within 30 days of receipt of the completed questionnaire (Article 63, paragraph 1, item 1), and the Office decides on issuance within 15 days of receiving the report with recommendation (Article 66, paragraph 1). Article 64 of the Law additionally provides for the issuance of a temporary clearance before completion of the vetting where urgent tasks so require.The implementation schedule is set so as to accommodate these periods, and the contract will provide that the installation activities requiring access to classified information commence only once the necessary clearances or permits are in place. Delay attributable to the processing of clearances by the competent national authority will not be counted against the supplier's delivery obligations.Q4. If the selected bidder has no legal right to independently initiate the security clearance procedure, on what basis does UNOPS expect bidders to provide a binding declaration under Form I that the required security clearance will be obtained?A4. Kindly be informed that the amendment of the Schedule of the Requirements and Form I will be issued to clarify this requirement.The purpose of Form I is to confirm the bidder's binding commitment to do everything within its control to enable the procedure to be completed, namely:- to officially nominate the legal entity/entities and the specific individuals who will perform the tasks requiring access to classified information, on a need-to-know basis;- to complete the prescribed security questionnaires and provide all data and supporting documentation requested by the competent authorities, within the deadlines set;- to give the consents required for the conduct of the security vetting procedure;- to comply with the protective measures which, pursuant to Article 46, paragraph 2 of the Law, form part of the contract;- perform any other activity required from the supplier for obtaining the said security clearance, and- not to commence the activities requiring access to classified information until the required clearance or permit has been issued.If the security clearance for access to classified information designated as "CONFIDENTIAL" is not obtained within the period of 60 days from the contract conclusion, UNOPS reserves the right to terminate the contract for the unrealised services.Bidders are reminded that the requirement may also be satisfied through a member of a group of bidders or a subcontractor holding, or eligible to obtain, the appropriate clearance, provided that entity performs the part of the contract requiring access to classified information. 

New clarification added: * Dear potential bidders, Prior to your submission of the new request for clarification, kindly review the previously published clarifications, as those may already contain the response to your question. Thank you for contributing to the efficient administration of the tender and the processing of your clarification requests.Question:Could you please clarify:1. What minimum integration scope should all bidders assume when preparing their technical and financial proposals?2. If the actual integration scope disclosed after contract award differs materially from the assumptions reasonably made by bidders during tender preparation, will such additional work be treated as a contract variation?3. How will UNOPS ensure that all bidders prepare their proposals based on the same assumptions regarding the classified scope of integration?Clarification:To avoid unforeseen scenarios that the integration may bring, UNOPS has excluded from this procurement case the integration with the existing infrastructure. The supplier will install only the licenses procured within this procurement case, on the side of the final user.

New clarification added: Guidance for potential bidders regarding the process of requesting clarifications from UNOPS:Please note that in the eSourcing platform, under the "TENDER INFORMATION" tab and the "REQUEST A CLARIFICATION" subtab, bidders may group and submit several  clarification requests within the same text entry window. The only limitation is the maximum number of characters allowed per text field.Thank you for contributing to the efficient administration of the tender and the processing of your clarification requests by adhering to this guidance.RegardsUNOPS Tender Committee

New clarification added: Question:Qualification criterion 2.5 requires previous experience in maintenance of products of the manufacturer during the previous three years.Could you please clarify:1. What objective operational rationale supports requiring experience specifically during the previous three years?2. Would experience obtained outside this three-year period demonstrate the same technical competence?3. Is the three-year period based on any manufacturer requirement or another objective criterion?Clarification:The requirement of having one relevant reference in the previous three years is not based on the manufacturer's requirement, but on a criterion that aims to confirm bidders' experience in the provision and installation of new models of drones and respective licenses that the manufacturer has issued.While references older than three years may help to certify bidders' longevity on the market and valid experience in dealing with older models as well, newer references prove that the bidder is active in obtaining new practices and knowledge related to the newer models that have been presented.Bidders are allowed to submit references covering the earlier period, however submitting one reference for a period of previous three years that shows recent experience in the installation of required goods and services is set as a mandatory qualification criteria. 

New amendment added #1: Dear potential bidders, UNOPS SEEMCO hereby amends the tender as follows:- reduction of the requirement for number of experts for provision of services - i.e. from a minimum 3 to a minimum 2, - Section 2 / previous  version is substituted with the new named "2 ITB Section 2 Schedule of Requirements ver.1"- Section 3 / previous  version is substituted with the new named "3 ITB Section 3 Returnable Bidding Forms ver.1"- extended deadline for offers submission: the new deadline is set to Thursday, 27 August 2026 at 13.00 UTC.Thank you for your interest in participationRegards 

New clarification added: Question:Dear UNOPS Procurement Team,We note that in several clarification responses published during the clarification process, UNOPS has indicated that the deadline for submission of proposals will be extended following the issuance of the corresponding amendments.As of today, we have not yet seen the revised submission deadline published.Could you please confirm when the amended submission deadline will be officially announced?Thank you in advance for your clarification.Clarification:Dear potential bidders, The announced amendment is prepared and currently in the process of approvals.Thank you for your patience and continued interest in participation. 

New clarification added: Question:Regarding Qualification criteria point 2.5, Bidder possesses relevant previous experience; you have requested the following:Bidder (lead member of the consortium) has previous experience in the provision, installation, configuration, deployment, commissioning of unmanned aerial vehicles (drones) and command center software in at least 1 project in the last 3 years (Form G: Performance Statement Form and copy of the executed contract or the invoice, or a reference letter as a proof). Taking into account that such and similar procurements are predominantly conducted in specific procedures typically classified as confidential and/or strictly confidential, such as this one, bidders who have the required relevant experience are not able to provide the required proof. We kindly ask you to consider the possibility of withdrawing this qualification criteria. We believe that this approach would allow qualified and experienced bidders to participate in the procurement procedure while fully respecting the confidentiality requirements related to such projects.Clarification:As this is one of the fundamental criteria, bidders should submit relevant information via Form G: Performance Statement Form, and we suggest that you mask the confidential parts of the supporting document and leave only the nature of the services you have provided to the beneficiaries. 

New clarification added: Question:Considering that the technical details of the beneficiary's ICT infrastructure are classified and therefore unavailable to bidders prior to contract award, could you please clarify:• How should bidders estimate the effort, resources and costs required for commissioning and integration activities?• Could you please specify the minimum implementation scope that all bidders shall assume for pricing purposes (for example number of systems, integrations, locations or interfaces)?• Will all bidders be evaluated based on the same assumptions regarding the classified integration scope?Clarification:Software commissioning activities stated in paragraph 3.1.1 of the 3) Services section remain unchanged. There will be no integration between DJI FlightHub 2 Cloud and the existing AIO and On-Premises solutions in the MoI ICT infrastructure. Equal treatment of the bidders is ensured at all times by UNOPS, regardless of the tender phase or aspect of the requirements.

New clarification added: Question:The requirement for three certified specialists under Section 3.3 remains unchanged due to the geographical dispersion of user bases and the complexity of commissioning activities.In order to correctly understand the scope of work and plan the implementation resources, could you please clarify:1. How many commissioning and system integration locations are foreseen under this contract?2. At which locations will the commissioning and system integration activities be performed?3. Does the geographical dispersion referred to in the clarification relate to the activities to be performed under this contract, or to the future operational deployment of the end user after completion of the contract?Clarification:Please, note that the number of required personnel for the Technical criteria 3.3.1 (Software Commissioning) will be reduced to a minimum of 2 persons1) There will be one location on which Software commissioning will be performed (location in Belgrade)2) Software commissioning will be performed in one location in Belgrade, precise address will be shared with the selected bidder3) No Geographical dispersion is envisaged for the action.  

New clarification added: Question:The clarification states that, in addition to ITC and ISO professional certifications, “more advanced instructor certifications relating specifically to the application of IR ISR in all weather conditions” issued by internationally recognised authorities (such as EU agencies, NATO and similar) will also be accepted.In order to ensure equal treatment of all bidders during the evaluation process, could you please clarify:1. Which specific certifications will be considered acceptable?2. Which issuing organisations will be considered internationally recognised authorities for this purpose?3. Will UNOPS publish an exhaustive list of acceptable certifications before the bid submission deadline?Clarification:In order to ensure equal treatment of all bidders the tender conditions do not impose any restriction to a specific, exhaustive and limited list of qualifying organisations, certificates or standards. This approach has been adopted in order to allow participation by the widest possible range of bidders whose professional competences and experience are attested by a certificate issued by an internationally recognised authority in the required field.Internationally recognised authorities and certificates commonly encountered include ITC L1–L3, ITC sUAS L1–L2, ITC sUAS Public Safety, ISO 18436-7 C1–C3, and ISO 9712 TT L1–L3. Certificates of professional competence issued by other internationally recognised authorities in the field of IR ISR application may likewise be accepted, including but not limited to organisations operating under MIL, DEF STAN and STANAG standards. 

New clarification added: Question:We would appreciate further clarification concerning the practical application of this requirement for foreign bidders. According to the tender documentation, bidders that do not currently hold a valid "CONFIDENTIAL" security clearance are required to submit a declaration confirming that, if awarded the contract, they will obtain such clearance before the software installation begins. However, based on our understanding of the applicable Serbian legislation, security clearances of this nature are generally issued following national security procedures that may only be available under specific legal conditions and may not be directly obtainable by foreign legal entities established outside Serbia. Could UNOPS please clarify:What is the expected procedure for a foreign bidder with no legal entity established in Serbia to obtain the required "CONFIDENTIAL" security clearance?Is this clearance expected to be obtained directly by the foreign bidder, or may the requirement be fulfilled through a local consortium member or subcontractor that already holds the appropriate security clearance?If a foreign bidder submits Form I declaring its intention to obtain the clearance, what evidence or process does UNOPS expect to demonstrate that this obligation can realistically be fulfilled before contract implementation?Clarification:Please find below an explanation regarding the security clearance requirement, based on the Law on Classified Data of the Republic of Serbia ("Official Gazette of RS", No. 104/2009).General remarksUnder Article 15 of the Law, the marking "CONFIDENTIAL" corresponds to the national classification level "POVERLJIVO". Access to such data by a contractor is governed by Article 46 of the Law, which permits disclosure to a legal or natural person providing services to a public authority where that person meets the organizational and technical conditions for safeguarding classified data, where security vetting has been carried out and clearances issued for the individuals who will perform the contracted tasks, where those individuals sign the prescribed statement, and where access is strictly necessary for performance of the contract. The corresponding protective measures form part of the contract.It is important to note that access is granted on a need-to-know basis and only to the specific individuals who will actually perform the tasks requiring access — it is not a general entitlement extended to the contractor's entire organization.Q1: What is the expected procedure for a foreign bidder with no legal entity established in Serbia to obtain the required "CONFIDENTIAL" security clearance?Pursuant to Article 49, paragraph 1, item 1) of the Law, a national security clearance certificate (sertifikat) for a legal entity may be issued only to an entity having its registered seat in the territory of the Republic of Serbia. A foreign legal entity without such a seat therefore cannot obtain a certificate in that form.For foreign persons the Law provides a separate instrument. Under Articles 50 and 78, the Office of the National Security Council and Classified Information Protection (the National Security Authority of the Republic of Serbia) issues a permit (dozvola) to a foreign natural or legal person, provided that (i) the person holds a corresponding security clearance issued by the state of its nationality or seat, or by an international organisation of which it is a member, and (ii) the obligation to grant access to classified data arises from a concluded international agreement. Upon receipt of the request, the Office verifies the existence of the foreign clearance through international exchange between National Security Authorities. Bidders intending to rely on this route are invited to indicate, in their bid, the state in which they are established and the National Security Authority that issued or would issue their Facility Security Clearance, so that the applicability of the relevant bilateral or multilateral instrument can be confirmed. Bidders should further note that, pursuant to Article 51, paragraph 4 of the Law, the request for issuance of a clearance to a person who will access classified data in connection with the performance of contracted tasks is submitted by the public authority to which those tasks relate — that is, by the beneficiary - Ministry of Interior. A bidder cannot initiate this procedure on its own. The Beneficiary will therefore initiate and support the procedure for the selected bidder; the bidder's obligation is to cooperate fully, complete the prescribed security questionnaires, nominate the individuals concerned and provide the requested supporting documentation within the deadlines set.Q2: Is this clearance expected to be obtained directly by the foreign bidder, or may the requirement be fulfilled through a local consortium member or subcontractor that already holds the appropriate security clearance?Yes. The requirement may be fulfilled through a consortium member or through a subcontractor that holds, or will obtain, the appropriate clearance, provided that the entity in question is the one that will actually perform the part of the contract requiring access to classified information. Such legal requirement is directed at the effective protection of classified data, not at the corporate identity of the bidder. Accordingly, the requirement is satisfied where the tasks requiring access to classified information are assigned to an entity holding a valid clearance and to individuals holding valid personnel clearances. Bidders relying on this arrangement should clearly identify, in their bid, which entity will perform those tasks and confirm its clearance status.Q3: If a foreign bidder submits Form I declaring its intention to obtain the clearance, what evidence or process does UNOPS expect to demonstrate that this obligation can realistically be fulfilled before contract implementation?Form I is a statement of commitment, not proof of clearance already held. Its purpose is for the bidder to confirm that, if awarded, it will obtain it latest prior to the start of the software installation. Where a bidder holds no clearance at all at the time of bid submission, the filled Form I accompanied by the list of nominated individuals (Form D / List of services personnel) is sufficient for the purposes of bid evaluation.Timelines and practical arrangementsFor the "POVERLJIVO" level, a basic security check is performed pursuant to Article 53, paragraph 1, item 1) of the Law, and is carried out by the Ministry of the Interior itself under Article 54, paragraph 2. The statutory deadline for completing a basic security check is up to 30 days from receipt of the completed questionnaire (Article 63, paragraph 1, item 1), and the Office decides on issuance within 15 days of receiving the report with recommendation (Article 66, paragraph 1). Article 64 additionally allows the Director of the Office to issue a temporary clearance before the vetting is completed, where urgent tasks so require. A clearance issued for the "POVERLJIVO" level is valid for ten years (Article 74, paragraph 3).The Beneficiary will initiate the procedure immediately upon contract award. Software installation activities are scheduled to accommodate these statutory periods. Access to the classified technical documentation will be provided under controlled conditions on the Beneficiary's premises, in accordance with the protective measures which, pursuant to Article 46, paragraph 2 of the Law, will form an integral part of the contract.Bidders are not required to have completed any part of this procedure at the time of bid submission.

New clarification added: Question:1. In section 3.7 of technical criteria bidders are asked to submit proof of avilability of staff with valid certification for the software for command centre, as indicated in the tender. However, the AIO (all in one) version of the software is not subject of the procurement but DJI FlightHub2 Business which is a categorically different product. Can you please explain reasons for including a certification for product/service not part of the procurement as mandatory for technical qualification? Other sertificates asked as part of the procurement already cover the DJI FH2 Business bundle.2. Please note that authorised service centres of DJI Enterprise for Europe mainland are only in the Netherlands and Germany. Please advise how to approach requirement regarding qualified maintenace as per requirement of section 3.6 of technical criteria.Clarification:“All-in-One (AIO) solutions” stated in qualification criteria 3.3.1 and 3.7  will be removed from the schedule of requirements. Approach to the technical support for the equipment is explained in section 3.6. The stock of reserve drone units would serve for the instant replacement of damaged or malfunctioned drones, while regular repair in authorized service centres is being conducted. 

New clarification added: Question:Technical criteria 3.3.1, 3.5 and 3.7 require the bidder to engage at least three manufacturer-certified specialists for software commissioning, user training and technical support related to the Command Center Software.Could you please clarify:On the basis of which operational or technical requirements of this contract was the minimum requirement of three certified specialists determined?Clarification:Number of required personnel for the Technical criteria 3.3.1 (Software Commissioning), criteria 3.5. (Professional "train-the-trainer" for the application of command center software) and 3.7. (Guaranteed technical support for the software of the command center) will be reduced to a minimum of 2 persons 

New clarification added: *Important - Correction of the previous clarification is below - bidders should disregard the previous clarification to this questionQuestion:Section 3.5 (For the Professional "train-the-trainer" for the application of command center software...)Section 3.5 requires the bidder to engage as many as three (3) persons holding an adequate certificate issued by the equipment/software manufacturer for the installation and maintenance of the command software to conduct the training.We highlight the clear disproportionate, discriminatory, and technically unfounded nature of this requirement through the following arguments:• Illogical in relation to the training scope (3 instructors for 6 participants): The subject training envisions the participation of only 6 trainees/participants. Requiring as many as 3 certified instructors for software training for such a small group represents an unreasonable burden. We emphasize that in the preceding sections for operational flight training, only 2 instructors were required, whereas for the software component, 3 certified persons are illogically mandated. The subject of procurement consists of 36 drones (requiring 2 certificates) and 8 software licenses (requiring 3 certificates).• Indirect imposition of disputed AIO licenses: Insisting on the exact number of 3 licenses/certified personnel across all items related to software (Sections 3.3.1, 3.5, and 3.7) directly leads to the conclusion that this condition artificially overlaps with the disputed All-in-One (AIO) certificates, which are technically irrelevant for the Business cloud version of the FlightHub 2 platform. In this manner, it potentially favors the exact bidder who happens to hold precisely 3 AIO-specific licenses, thereby severely undermining the principle of fair competition.Request for Amendment: We respectfully request that the Contracting Authority amend Section 3.5 by reducing the required number of certified personnel from 3 to 1, and explicitly confirm that official DJI engineering/operational certificates covering operation, deployment, mission planning, and maintenance of the FlightHub 2 platform are fully sufficient, as they pertain entirely to the software portion of the procurement subject matter.Correct clarification:- Number of required personnel for the Technical criteria 3.3.1 (Software Commissioning), criteria 3.5. (Professional "train-the-trainer" for the application of command center software) and 3.7. (Guaranteed technical support for the software of the command center) will be reduced to a minimum of 2 persons - Official DJI engineering/operational certificates covering operation, deployment, mission planning, and maintenance of the FlightHub 2 platform are acceptable if it provides trainer with qualification to install and maintain the relevant command center software. 

New clarification added: Question: Sections 3.3.1 and 3.7 (Tender Criteria - Technical Criteria) – Contradictory and Restrictive ConditionsRegarding Sections 3.3.1 and 3.7, we hereby submit an official request for clarification and objection, as we consider the specified condition to be not only discriminatory and unduly restrictive, but also in direct contradiction with the subject matter of this procurement.The tender documentation requires three (3) certified personnel for the installation and maintenance of an All-in-One (AIO) solution. However, there is a clear and insurmountable technical contradiction: the subject matter of this public procurement consists exclusively of inspection drones and the Business version of the command center software (FlightHub 2). The software licenses that are the subject of this procurement (Business version of the FlightHub 2 platform) are inherently fully cloud-based solutions operating exclusively on cloud infrastructure. These licenses technically cannot be installed, deployed, or run on an All-in-One (AIO) system. An AIO system represents a specialized "on-premises" hardware and software installation designed exclusively for offline, private networks and autonomous Dock systems — none of which are part of this procurement.Requiring an AIO certificate is therefore completely redundant and technically unfounded, as that certification pertains to specific equipment, hardware, and architecture that are not covered by this procurement at all. Insisting on a qualification for a system on which the contracted software cannot even be executed constitutes an unnecessary barrier that violates fundamental public procurement principles.Furthermore, we firmly believe that holding an official manufacturer certificate that directly covers the deployment and operation of these specific inspection drones and the FlightHub 2 Business platform — such as the DJI Enterprise Delivery & Solutions Engineer certificate for Public Safety — is fully sufficient, relevant, and proportionate to demonstrate the required technical capacity, as it entirely covers the application, configuration, and operation of DJI inspection systems, thermal cameras, and the FlightHub 2 command center. This is especially true given that this is the sole certificate pertaining to inspection (thermal) missions issued exclusively by ALSO (the Master Importer for DJI and owner of the DJI Training Center), which is the only DJI-certified entity authorized to conduct training for operating DJI equipment.Challenging the Required Number of Personnel (Company Technical Capacity Criterion):In addition to the aforementioned technical incompatibility, we further challenge the requirement for engaging as many as three (3) certified personnel under Section 3.3.1 (Software commissioning). This item of the tender documentation relates to software commissioning and deployment, which serves to prove the technical and professional capability of the bidder itself (the legal entity).Insisting that a company must engage three certified personnel to demonstrate competence in commissioning cloud software is completely unfounded and disproportionate. A legal entity/bidder fully proves its technical competence and qualification to implement the required solution by having certified manufacturer experts within its team — the company's competence and capacity exist or do not exist regardless of whether it employs 1, 2, or 3 certified engineers.Requiring an artificial number of three certificates for the commissioning process represents purely a quantitative barrier that does not affect the quality of contract execution, serving only to unjustifiably eliminate bidders and undermine the principle of fair competition.We invite the Contracting Authority to amend this condition by completely removing the requirement for AIO certification and accepting official manufacturer engineering certificates for the requested equipment and cloud platform (e.g., DJI Enterprise Delivery & Solutions Engineer), as well as reducing the required number of certified personnel to 1 person, thereby aligning the conditions with the actual subject of procurement, ensuring fair competition, and providing equal treatment to all potential bidders.CLARIFICATION:“All-in-One (AIO) solutions” stated in qualification criteria 3.3.1 and 3.7  will be removed from the schedule of requirements. Number of required personnel for the Technical criteria 3.3.1 (Software Commissioning), criteria 3.5. (Professional "train-the-trainer" for the application of command center software) and 3.7. (Guaranteed technical support for the software of the command center) will be reduced to a minimum of 2 persons.  

New clarification added: *Important - Correction of the previous clarification is below - bidders should disregard the previous clarification to this questionQuestion:  Qualification criteria 3.3.1 and 3.7 require personnel to hold manufacturer certificates confirming they are qualified to install and maintain the required software and All-in-One (AIO) solutions.However, the Schedule of Requirements does not identify any product or deliverable described as an "All-in-One (AIO) solution".Could you please clarify:1. What specific product or solution is referred to as the "All-in-One (AIO) solution" in qualification criteria 3.3.1 and 3.7?2. Which deliverables included in this procurement require installation and maintenance of the above-mentioned All-in-One (AIO) solution?Correct clarification:“All-in-One (AIO) solutions” stated in qualification criteria 3.3.1 and 3.7  will be removed from the schedule of requirements.

New clarification added: Question:  Qualification criteria 3.3.1 and 3.7 require personnel to hold manufacturer certificates confirming they are qualified to install and maintain the required software and All-in-One (AIO) solutions.However, the Schedule of Requirements does not identify any product or deliverable described as an "All-in-One (AIO) solution".Could you please clarify:1. What specific product or solution is referred to as the "All-in-One (AIO) solution" in qualification criteria 3.3.1 and 3.7?2. Which deliverables included in this procurement require installation and maintenance of the above-mentioned All-in-One (AIO) solution?CLARIFICATION:A number of the MoI organisational units with which the Border Police cooperates directly in the performance of its tasks have this year procured, or are in the process of procuring, several independent FlightHub 2 solutions, including AIO devices and/or on-premise deployments.In addition, MoI organisational units already operate a range of ICT infrastructure equipment and services (for data storage, video recording, secure telecommunications and similar) with which the DJI FlightHub 2 solution being procured must be integrated. Continuous support must also be ensured for future modes of use and future integrations throughout the period covered by that support.The technical description of the existing services and equipment used, or to be used, by MoI units alongside DJI FlightHub 2 for telecommunications, information exchange and data storage constitutes Classified information, the public disclosure of which is not permitted. Such information concerning MoI infrastructure equipment and procedures is instead disclosed selectively, only to the extent necessary, and exclusively to the selected bidder holding a Certificate for access to classified information who will carry out the installation, the integration and the continuous support. For this reason, the bidder / selected contractor is required to be technically qualified for integration up to the on-premise level, to possess the capacity for 24/7 support, and to hold a Certificate for access to classified information.Accordingly, the  section 3.3 Software Commissioning of the Technical specification, that provides a basic description of the expected functions and integrations between DJI FlightHub 2 solution and MoI’s ICT infrastructure including DJI on-premise solutions will be updated to state as follows:3.3 Software commissioning including activation, setting up user accounts, introducing and updating equipment in the system) and other relevant adjustments needed for proper functioning, per set of software upon delivery.Jointly for all sets, commissioning includes direct technical support for the system integration with the ICT infrastructure and hybrid workflows used by beneficiary:Export, import and exchange of data on assigned and observed tactical positions, routes and exchange of dedicated maps with DJI FlightHub2 cloud, DJI FlightHub2 AIO and On-Premises solutions implemented by elements of the beneficiary organization, with whom the beneficiary directly cooperates in performing tasks.Coordination of the ISR work of UAS teams that utilize DJI FlightHub 2 cloud, AIO and On-Premises solutions that are implemented by elements of the beneficiary organization, with whom the beneficiary directly cooperates in performing tasks.Archiving data on tactical positions and dedicated maps and archiving of videos and photos on on-premise and cloud servers in the ICT infrastructure of the beneficiary, through SMB and S3 protocols, by protected internet/intranet VPN connections.Tender documents will be updated accordingly through the tender amendment and deadline for submitting bids will be extended.

New clarification added: Question: We kindly request a clarification regarding Section 3.3.4, as some of the requested items are not applicable in practice and are impossible to obtain. Please find the technical facts below:1. Thermography: A manufacturer "train-the-trainer" certificate for thermography does not exist. Drone manufacturers do not certify thermography; it is certified exclusively by independent bodies (e.g., ITC).2. Thermal Drones: A manufacturer "train-the-trainer" training specifically for thermal drones does not exist on the market.3. EASA Train-the-Trainer: In Serbia, EASA-compliant pilot licences and instructor/train-the-trainer credentials are issued exclusively by the Civil Aviation Directorate (DCV).CLARIFICATION points 1/2:UNOPS is aware that there is no DJI related certificate for the thermography. Please refer to the technical specifications for the items 3 and 4 of the tender, requiring following:The bidder company (or member of the consortium that will provide the services) has employed  or will engage on  permanent or temporary contract at least 2 persons with an adequate certificate of qualifications in the field of Unmanned Aircraft System (UAS) pilot licensing according to EU standards, a professional certificate of professional competence in thermography and a certificate of equipment manufacturer's qualifications for operator training (certificates for the engaged persons which proves the fulfillment of the criteria for provision of  the Professional "train-the-trainer" training for the use of drones and CVs for the engaged persons which proves the fulfillment of the criteria)Please note that the manufacturer typically provides training in the use of the equipment's basic functions, which does not include specialisation in tactical and thermal-imaging observation and Intelligence Surveillance Reconnaissance (ISR); nor familiarisation with sensor limitations under complex operating conditions; nor best practices for sensor employment in all-weather, day-night operations. Such training does not cover risk assessment for operations in complex environmental conditions, nor risk management procedures for complex operations, all of which are material to the use of the drone for the intended purpose — and particularly so for a "train-the-trainer" course. Accordingly, the required qualifications in the field of thermography — in this as in other fields of application — are not issued by the drone manufacturer. Rather, a number of acceptable professional qualifications exist, awarded by expert bodies and organisations and held by a considerable number of individuals in Serbia and, in particular, internationally, including but not limited to ITC and ISO professional certification. More advanced instructor certifications relating specifically to the application of IR ISR in all weather conditions are also acceptable, provided they are issued by an appropriate internationally recognised authority (such as EU agencies, NATO and similar).CLARIFICATION point 3:Please refer to the technical specifications for the items 3 and 4 of the tender, requiring following:The bidder company (or member of the consortium that will provide the services) has employed  or will engage on  permanent or temporary contract at least 2 persons with an adequate certificate of qualifications in the field of Unmanned Aircraft System (UAS) pilot licensing according to EU standards, a professional certificate of professional competence in thermography and a certificate of equipment manufacturer's qualifications for operator training (certificates for the engaged persons which proves the fulfillment of the criteria for provision of the Professional "train-the-trainer" training for the use of drones and CVs for the engaged persons which proves the fulfillment of the criteria)The expected professional qualifications in UAS pilot licensing and operational risk assessment are, in this part of the world, prescribed by EASA standards and are uniformly applicable in the EU and in Serbia. This opens the competition widely to all bidders professionally active on the European market. We emphasise that the project does not require our participants to be licensed for civil drone operations in general (which would fall within the competence of the Civil Aviation Directorate of the Republic of Serbia; such licensing is carried out independently of this project). What is required are qualifications of the training team at a professional level appropriate to trainers, instructors and evaluators, so as to ensure that the education programme developed and offered systematically includes exercises in the assessment and mitigation of risks arising in real-world use under complex conditions, together with a professional methodology for verifying participants' competences. 

New clarification added: Question: Section 3.5 (For the Professional "train-the-trainer" for the application of command center software...)Section 3.5 requires the bidder to engage as many as three (3) persons holding an adequate certificate issued by the equipment/software manufacturer for the installation and maintenance of the command software to conduct the training.We highlight the clear disproportionate, discriminatory, and technically unfounded nature of this requirement through the following arguments:Illogical in relation to the training scope (3 instructors for 6 participants): The subject training envisions the participation of only 6 trainees/participants. Requiring as many as 3 certified instructors for software training for such a small group represents an unreasonable burden. We emphasize that in the preceding sections for operational flight training, only 2 instructors were required, whereas for the software component, 3 certified persons are illogically mandated. The subject of procurement consists of 36 drones (requiring 2 certificates) and 8 software licenses (requiring 3 certificates).Indirect imposition of disputed AIO licenses: Insisting on the exact number of 3 licenses/certified personnel across all items related to software (Sections 3.3.1, 3.5, and 3.7) directly leads to the conclusion that this condition artificially overlaps with the disputed All-in-One (AIO) certificates, which are technically irrelevant for the Business cloud version of the FlightHub 2 platform. In this manner, it potentially favors the exact bidder who happens to hold precisely 3 AIO-specific licenses, thereby severely undermining the principle of fair competition. We respectfully request that the Contracting Authority amend Section 3.5 by reducing the required number of certified personnel from 3 to 1, and explicitly confirm that official DJI engineering/operational certificates covering operation, deployment, mission planning, and maintenance of the FlightHub 2 platform are fully sufficient, as they pertain entirely to the software portion of the procurement subject matter.CLARIFICATION:Regarding the "train-the-trainer" course delivery (section 3.5 of the Technical Criteria), the number of engaged expert trainers may be reduced to 2 persons. Therefore, the section 3.5 of Technical Criteria “For the Professional "train-the-trainer" for the application of command center software” will be updated to state as follows (other text remains the same):3.5. For the Professional "train-the-trainer" for the application of command center software: The bidder company (or member of the consortium that will provide the services) has employed  or will engage on  permanent or temporary contract at least 2 persons with an adequate certificate issued by the equipment/software manufacturer confirming they are qualified to install and maintain the relevant command center software (certificates for the engaged persons which proves the fulfillment of the criteria for provision of  the Professional "train-the-trainer" for the application of command center software and CVs for the engaged persons which proves the fulfillment of the criteria)Please not that the number of required trainers for the system installation and integration (as per section 3.3 of the Technical Criteria) remains unchanged, due to geographical dispersion of user bases, and the complexity of commissioning activities; and always-ready technical support and maintenance (as per section 3.7 of the Technical Criteria), due to critical response time 24/7.Tender documents will be updated accordingly through the tender amendment and the deadline for submitting bids will be extended. 

New clarification added: continued clarification:Therefore, following parts of the the section 3.4 “Professional "train-the-trainer" training for the use of drones and an integrated system of cameras and sensors in reconnaissance and surveillance” will be updated via the amendment / bold text (note that other text remains the same):- The supplier shall develop, organize and provide all theoretical and practical training required for the operation of the delivered unmanned aircraft systems and associated software, and for further training, including instructors, training materials, classrooms, and a suitable outdoor training area for practical flight training. The maximum distance of these training  facilities will be 50km from Belgrade. - Training program: Training must include at least: initial system setup, connection and activation of equipment, safe handling, procedures before, during and after operation, system management, use of sensors and other functionalities in all-weather day and night operations,  tactical limits and best practices for the sensor readout and interpretation, risk evaluation and risk management in regard to UAS operation, data management, software and firmware updates, basic maintenance and handling of batteries, as well as use of additional equipment. Upon completion of the training, the supplier is obliged to provide appropriate proof that the training has been completed and issue the appropriate certificates.The curriculum shall include at a minimum the following (additions to the text, other text remains the same):Risk evaluation and risk management procedures regarding UAS operation in complex environmental conditions;Tactical limits and best practices for the sensor readout and interpretation;Practical training in the field, which includes the complete operational cycle from preparation to the completion of the task, including preparation of equipment and operators, inspection of the work location, checking the correctness of the system, planning and elaboration of the task, execution of the task in all-weather day and night conditions with risk evaluation and risk management procedures, execution of the task in day and night conditions, use of sensors and other functionalities in different working conditions, handling in regular and emergency situations, procedures after completion of work, review and storage of collected data, as well as final analysis of the completed task.The section provides further elaboration of the trainer’s requirement to possess professional thermography certification and UAS pilot licensing for proper training preparation and conducting. Tender documents will be updated accordingly through the tender amendment and the deadline for submitting bids will be extended.- end of the clarification - 

New clarification added: Question:Section 3.4 (Technical Criteria)Regarding the technical requirement set out in Section 3.4 (Professional "train-the-trainer" training for the use of drones...), which stipulates that the proposed lecturers/instructors must hold "a professional certificate of professional competence in thermography", we respectfully request clarification and draw attention to a significant technical discrepancy between this requirement, the detailed training curriculum, and the official training standards of the equipment manufacturer. We consider this requirement to be unreasonably restrictive and discriminatory, as it favors a narrow group of bidders or a specific individual, while not being essential to the actual execution of this procurement.1. Scope of Procurement and Detailed Training Curriculum -As explicitly defined in the tender documentation, under part 3. Services, the required training programs strictly relate to operational system setup, sensor utilization, automated flights, and command software application:For drone operation training (Section 3.4 under Part 3. Services): The mandatory curriculum focuses exclusively on initial setup and activation, safe handling, basic maintenance, sensor/camera usage, data management, day/night flight operations, and field operations.For command software and automated flight training (Section 3.5 under Part 3. Services): The mandatory curriculum is limited to system setup (account creation, hardware binding), mission planning and automation (waypoints, mapping, annotations), field operations (live streaming, data upload), and data management (basic photogrammetry/modeling).The entire scope of the required curriculum covers standard tactical unmanned aerial vehicle (UAV) operations, mission automation, and real-time situational awareness — none of which require engineering or thermodynamic data analysis.2. Relevance of Official DJI Public Safety Certification (Authorized Training via ALSO):Official training for the offered DJI Enterprise platforms is conducted directly through ALSO, which is the sole authorized master distributor and the only certified training partner of DJI Enterprise in Serbia and the Balkan region officially recognized by DJI. The official DJI Public Safety / Solutions Engineer certificate — obtained upon successful completion of training at the ALSO training center — fully and comprehensively covers every operational and analytical scenario required by the Contracting Authority, specifically: Field operations and real-time thermal imaging: Setting thermal isotherms, color palettes, gain modes, and temperature alarms during flight; Mission planning and automation: Mission execution and integration with the command center via the DJI FlightHub 2 platform; Data processing and analysis: Post-processing and analysis of thermal imagery using the official DJI Thermal Analysis Tool software; Equipment and system maintenance: System deployment, basic maintenance, and operational readiness. Participants who successfully complete this official program are fully certified by the manufacturer to operate, demonstrate, train, and manage DJI thermal drones and integrated software suites, and no additional certification program exists for operating DJI thermal equipment.3. Irrelevance of Standalone/Industrial Thermography Certificates (e.g., ITC / ISO 9712 NDT):External professional thermography courses (such as ITC Level 1/2 or ISO 9712 NDT) are tailored for industrial, civil engineering, and laboratory applications — such as quantitative heat loss analysis on structures, electrical grid emissivity calculations, and material fatigue testing. These certificates focus on thermodynamics and materials science, rather than airborne tactical reconnaissance or mission automation. Requiring such a standalone license for a course whose curriculum is strictly operational and software-oriented represents a technically redundant and irrelevant condition, and can be viewed as an unnecessary requirement that serves only to favor a specific bidder without adding value to the quality of the training itself. We request that the Contracting Authority amend the tender documentation and completely remove the requirement for a standalone external thermography certificate, and confirm that official manufacturer certificates (DJI Enterprise) covering thermal equipment and software operations are fully sufficient and acceptable as proof of the instructors' qualifications.CLARIFICATION:Criteria refers to expertise of service providers that must be proficient and experienced (therefore appropriately certified) in professional thermography, in order to ensure professional and methodical curriculum and practical exercise development, mentorship and guidance in the "train-the-trainer" course, providing trainers-to-be with clear insight in thermography dependencies, limits, best practices and impact of correct thermography workflow and parameters on reliable Intelligence Surveillance Reconnaissance (ISR), as well as providing proficiently developed methods that trainers-to-be will continue to use in their future trainings. Considering that manufacturers operator trainings cover operation of the equipment while do not cover its application in the specific scenarios and environments, nor expertise in ISR workflows and limits, nor specific risks of all-weather day/night operation, and having in mind that verification of trainees competence is required, criteria 3.4 requests appropriately certified UAS Pilot Licensing expertise including risk assessment expertise, as well as professional thermography certification (while more advanced all-weather tactical IR ISR certifications of training provider will be accepted if issued by internationally accredited authority).Taking into account that the bidder is to verify the competences of the trainees and to develop and implement a training and practical exercise programme covering the conduct of operations in all weather conditions, both by day and by night, the bidder is expected to evidence its professional competences in the fields of UAS pilot licensing, risk assessment and thermography by means of appropriate certificates issued by internationally accredited organisations.- clarification to be continued in the following field -  

New clarification added: Dear Bidders, Please, find below the request for clarification and answer.Question:The tender request stated: For the Software commissioning: The bidder company (or member of the consortium that will provide the services) has a valid security clearance "CONFIDENTIAL" , issued in accordance with the Law on Classified Data of the Republic of Serbia / Law on Secrecy of the Republic of Serbia. If a bidder does not possess the clearance at the time of bid submission, it is required that it submits the statement confirming that: if awarded it will obtain it no later than before the start of the software installation-Form I: Statement for security clearance). There are a limited number of companies in the country that have such a certificate, and it is intended mainly for domestic legal entities. The CONFIDENTIAL and STRICTLY CONFIDENTIAL certificate is not obtained at the simple request of a legal entity, but is the result of thorough checks by all relevant institutions for that legal entity, and it is a process that lasts several months with an uncertain outcome.Therefore, this requirement should be amended in the sense of either eliminating this requirement entirely or limiting the bid to companies that already have that certificate to avoid later complications for both the legal entity that gives you that statement and for your agency, which could have problems with final realisation of the work.Clarification:Among others, UNOPS applies principle of Effective Competition – meaning promoting broad and fair competition among suppliers to obtain the best possible procurement outcomes, in the best Interest of UNOPS and its Partners. Therefore, the criteria elements are set in such a way to reflect the requirements of the beneficiary, at the same time enabling the largest possible effective competition.