Expressions of Interest from qualified AI agencies and solution providers with demonstrated expertise in Quality Management Systems (QMS) for customer interaction auditing and performance analytics

UNICEF’ in India is seeking Expressions of Interest (EOI) from qualified AI agencies and solution providers with demonstrated expertise in Quality Management Systems (QMS) for customer interaction auditing and performance analytics. The proposed solution should leverage artificial intelligence to automatically review and assess customer calls, identify compliance and quality issues, evaluate agent performance, and generate actionable insights to improve customer experience and operational efficiency. Vendors should have proven capabilities in speech analytics, sentiment analysis, automated quality scoring, coaching recommendations, and dashboard-based reporting, with experience delivering scalable solutions in contact center or customer service environments