The Provision of Cleaning Service and Cleaning Consumables For UN agencies in Jordan for the establishment of Long Term Agreement (LTA)

New clarification added: Dear All,With reference to the pre-bid meeting, please note that the minutes of the meeting were not published as no bidders attended.Regards

New clarification added: Bidder's Question:1.0 Form G and reference uploadsForm G requests order number, order date, order value, completion date, and satisfactory performance information. Some relevant global / regional service references are delivered under multi-year MSAs, FMSAs, LTAs, or framework agreements rather than individual order numbers.Please confirm whether bidders may complete Form G using the available agreement-level information, such as client name, service scope, contract term, start / end date, contract value where available, and reference contact details, with “not applicable” entered where an individual order number does not exist.Please also confirm whether the separate reference uploads should correspond to the same references listed in Form G, or whether bidders may provide separate supporting references in addition to Form G.UNOPS Answer:Yes, you can complete Form G using the available agreement-level information, such as client name, service scope, contract term, start / end date, contract value  and reference contact details, entering “not applicable” where an individual order number does not exist.Please note that the reference uploads should correspond to the same references listed in Form G.Bidder's Question:2.0 Reference formatFor global / regional references where signed client reference letters are not available, can bidders submit reference data sheets that include client name, service scope, contract period, contract value where available, and reference contact details?For local Jordan references, can bidders submit client reference letters where those letters confirm the relevant service experience and provide contact details for reference checks?UNOPS Answer:Please note that Criteria #3 does not specify a requirement for global or local experience. Instead, bidders must demonstrate a minimum of one (1) similar contract successfully completed within the last three (3) years involving cleaning services for high-end premises (such as UN agencies, hotels, embassies, or banks). UNOPS reserves the right to conduct reference checks regarding the quality of services provided.Therefore, any project meeting these specific requirements is acceptable, and reference letters from either global clients or local Jordanian entities will be accepted.Bidder's Question:3.0 Equipment list and consumables quantitiesCan bidders submit an equipment list showing intended equipment types at tender stage, with final quantities and site allocation confirmed during mobilization after agency requirements and site conditions are confirmed?UNOPS Answer: Please note that the quantity of consumables is not requested at this stage. The bidder must submit the price, specification, and brand name for Cleaning Materials and Consumables, along with the Management Fee. The bidder must confirm they can supply the cleaning materials mentioned under section (13.2 Cleaning consumables) that meet the requested specifications and they must also submit samples of all proposed items to the Administration Office for quality review and formal approval before the first delivery is scheduled. Furthermore, Providing the list of equipment is not requested at this stage but during mobilization.Bidder's Question:4.0 Site visitsWill UNOPS arrange site visits for all participating locations or selected representative locations? If yes, please confirm the expected timing, locations, and attendance requirements.Please note that site visits are generally not allowed under particulars, as all relevant information has been provided in detail within Annex 2. This includes building and floor areas, employee counts, and a breakdown of all rooms (offices, bathrooms, conference rooms, etc.).If you still require a site visit despite this data, please let us know so we can make the necessary arrangements with the UN agencies.UNOPS Answer: Please note that site visits are not allowed under particulars, as all relevant information has been provided in detail within Annex 2. This includes building and floor areas, employee counts, and a breakdown of all rooms (offices, bathrooms, conference rooms, etc.).If you still require a site visit despite this data, please let us know so we can make the necessary arrangements with the UN agencies.Regards

New clarification added: Correction for Answer to question number 2.32.3 Question to UNOPS: In the event that a participating UN agency requests the reduction or termination of personnel numbers during the 3-to-5-year LTA cycle, who will bear the statutory cost of End-of-Service indemnity/severance pay under Jordanian Labor Law? Will UNOPS reimburse these actual statutory severance payouts directly, or must the bidder price this long-term liability into their management fee?UNOPS Answer:UN will NOT directly reimburse or provide additional payments for statutory end-of-service indemnity, severance pay, or any related labor liabilities resulting from a reduction or termination of personnel numbers during the LTA cycle.As per Section 14 (Pricing Methodology), Component A (Fixed Monthly Service Fee) is strictly all-inclusive and must cover all costs related to personnel, including statutory benefits and associated risk allocations.Furthermore, as stipulated in Section 10 (Insurance) and Section 16 (Staff Entitlements & Benefits):The Contractor is solely responsible for signing legal employment contracts with its personnel and fulfilling all statutory payments, social security contributions, and benefits required under Jordanian Labor Law.The contracted UN Agency bears no responsibility or civil liability for any insurance fees, expenses, or financial obligations concerning the offeror’s staff.Accordingly, bidders are required to fully evaluate, manage, and absorb any long-term labor risks and liabilities including potential down-sizing or severance costs within their financial proposals under Item 7 (Company overhead) of the provided template.Regards

New clarification added:   Answers Continued:5.4 Clarification on the Scope and Frequency of "Deep Disinfection"Context: KPI-QH-02 requires a 98% APL for "Restroom Deep Disinfection & Biological Grime Elimination."Question to UNOPS: Could UNOPS define the expected technical frequency for "Deep Disinfection" versus daily routine cleaning? Does deep disinfection imply periodic specialized chemical misting, fogging, or steam treatments? If yes, will these high-intensity tasks be requested via a separate ad-hoc Purchase Order, or are they expected as part of the standard daily flat-rate routine?UNOPS Answer: Bidders are requested to clarify where the specific terminology "KPI-QH-02" and "Biological Grime Elimination was mentioned.5.5 Clarification on Guaranteed Minimum Hours for Gardening ServicesContext: The text notes that gardening and ground maintenance services for UN agencies will be requested on an "as-needed basis," but then explicitly mandates a dedicated presence for UNESCO (2 days/week, 2–3 hours per visit) and FAO (1 day/week).Question to UNOPS: To allow proper salary and logistics budgeting for professional gardeners under Jordanian law, could UNOPS confirm if the schedules outlined for UNESCO and FAO represent guaranteed minimum billable hours under the contract, or are they entirely variable and subject to zero billings if not requested?UNOPS Answer: The schedules provided for UNESCO, FAO, and all other agencies are estimated forecasts to help you calculate unit rates. They are not guaranteed minimum billable hours. This tender is being led by UNOPS to establish a shared Long Term Agreement (LTA) for the UN Agencies in Jordan. Please note that: UN agencies are not committed to any minimum volume and can request services on an "as-needed" basis. After the tender is finalized, each UN agency will decide independently whether they will officially join and use the LTA.Bidders must quote fixed monthly rates based on the provided forecasts , but must absorb the commercial risk of fluctuating or zero agency usage. Purchase Orders (Call-Off Orders) will be issued as actual needs arise, based on the fixed monthly rates stipulated in the signed agreement.5.6 Technical Parameters and Billing Structure for Solar PV Panel CleaningContext: The RFP notes that cleaning of solar PV systems will be conducted "when required." Solar panel cleaning is a highly technical service requiring specialized equipment, risk assessments, and mobilization.Question to UNOPS: 1. Could UNOPS please clarify if solar PV panel cleaning will be billed as an extra, ad-hoc charge via a separate Purchase Order based on a specialized technical rate, or if it must be integrated into the flat-rate monthly manpower/management fees? If it is a separate billable service, will UNOPS provide a specific line item in the financial proposal sheet for this technical task?UNOPS Answer:Solar PV panel cleaning is as simple as wiping dust off the glass and much like standard window cleaning, it is not requires specialized labor and is easily handled by the regular on-site team, therefore it must be integrated into the flat-rate monthly manpower/management fees​.2. To enable precise commercial pricing and ensure compliance with technical safety standards, could UNOPS please provide the exact physical locations/facilities equipped with solar PV installations, the total surface area or system capacity per site, and the anticipated or required annual frequency of the cleaning cycles (e.g., quarterly, semi-annually)?UNOPS Answer:As mentioned in the Annex 2 -Description of UN Facilities and Locations, the PV solar is located at FAO, WFP and UNESCOthe total surface area or system capacity per site, and the anticipated or required annual frequency of the cleaning cycles as listed below:WFP : 1 location Amman office, 759 panels constituting around 1200 m2 of space , cleaning required 7 times a year spanning over March till October.UNICEF: Cleaning of the PV system is not required as part of the cleaning services.UNESCO:solar PV contain 60 panel.Category 6: Force Majeure, Public Holidays, and Overtime Premium Variances6.1 Clarification on Emergency Weather and Government Force Majeure ClosuresContext: The Jordanian government occasionally declares sudden official holidays or closures due to extreme weather (e.g., severe snow or heatwaves in Amman). Private sector workers must either be given paid time off or legally compensated with holiday overtime rates if required to report to work.Question to UNOPS: If the Jordanian Government issues a mandatory closure due to emergency weather conditions, but an agency requests skeleton cleaning or drainage maintenance staff to remain on-site, will these hours be compensated as emergency holiday overtime? Furthermore, will the contractor be penalized under the attendance KPIs if staff cannot safely commute during a government-mandated weather closure?UNOPS Answer:UN Agencies prioritizes the safety of all personnel; during severe weather, cleaning staff will be treated with the same duty of care as regular UN staff.The contractor will not be penalized under attendance KPIs if hazardous conditions make commuting unsafe. This applies whether the closure is declared by the Jordanian Government or independently by the UN (as the UN may close even if the government remains open)6.2 Clarification on Mismatches Between UN Holidays and Jordanian Public HolidaysContext: The Terms of Reference state that standard service is excluded on "UN holidays in Jordan." The UN official holiday calendar frequently differs from official Jordanian government holiday announcements (e.g., specific Islamic feasts or emergency public holidays declared by the Prime Minister due to weather or national events). Under Article 59(b) of the Jordanian Labor Law, working on official government-declared holidays or national/religious feasts mandates a statutory premium pay rate of no less than 150% of the standard daily wage.Question to UNOPS: In the event that the Jordanian Government declares an official public holiday (forcing private sector employers to comply or pay premium overtime) but the UN agencies remain open and require standard cleaning services, how should this variance be billed? Will individual UN agencies allow the contractor to invoice the hours/days worked on those days at the legally mandated statutory premium rate (150%)?UNOPS Answer:The UN official calendar in Jordan observes a fixed limit of 10 official holidays per year. Because the UN calendar and the Jordanian Government calendar occasionally differ, there are times when the UN is closed but the government is open, and vice versa.Therefore, no additional premium payments or variance billing will be approved for providing standard cleaning services on government declared holidays if the UN agencies remain open.Regards,

New clarification added: Category 5: Scope of Work, Technical Specifications, and Pricing Sheets5.1 Clarification on Sequential Numbering Error and Item Scope for Floor ScrapersContext: In the Consumables Pricing Sheet / Technical Specifications Annex, the sequential line-item numbering contains an error where the number 28 is assigned to two consecutive entries:The first Item 28 specifies a detachable floor scraper/squeegee complete with handle.The second Item 28 covers the replacement brush/squeegee head only.Question to UNOPS: Could UNOPS please confirm if the duplicate numbering for Item 28 is a clerical error, and if the second entry should be formally renumbered as Item 29 to maintain proper structural tracking across the financial and technical proposal templates? Additionally, please confirm if bidders are expected to price the second entry strictly as a "head-only" consumable spare part.UNOPS Answer:This is to confirm that the duplicate numbering for Item 28 is a clerical typo. The sequential numbering is as follows: Item 28 (First Entry): Detachable Floor Scrapers/squeegee (with handle). Item 29 (Second Entry - formerly duplicate 28): Detachable Floor Scrapers/squeegee (without handle). Item 30 (Subsequent and correct Entry): Glass Squeegee.5.2 Clarification on Overlapping Scope and Redundancy of Bathroom DisinfectantsContext: The technical specification list includes two separate items that appear to serve highly overlapping functions within the same facility areas:Item 12: Floor disinfectant / toilet cleaner.Item 55: Cleaning products for sanitary goods and taps.Question to UNOPS: To ensure accurate chemical supply mapping and avoid pricing redundancies, could UNOPS clarify the distinct technical scope separating Item 12 from Item 55? Specifically, does Item 55 require a specialized non-corrosive formulation dedicated exclusively to high-end metallic taps and fixtures, or can these two items be consolidated into a unified chemical line item if a single multi-surface bathroom disinfectant fulfills both criteria?UNOPS Answer:Yes, Item 55 require a specialized non-corrosive formulation dedicated exclusively to high-end metallic taps and fixtures​.5.3 Clarification on Eco-Labeled Consumables Availability in the Local MarketContext: KPI-SC-02 mandates 100% compliance with Eco-Labeled Chemical Safety and visible Material Safety Data Sheets (MSDS).Question to UNOPS: Given the localized supply chain constraints in Jordan regarding specific internationally certified eco-labeled cleaning agents, will UNOPS accept locally manufactured equivalents that meet the Ministry of Environment’s green standards and hold valid MSDS certificates, or is an international eco-certification (e.g., EU Ecolabel, Green Seal) strictly mandatory?UNOPS answer:local products with MOE crtification with Valid SDSs with a standard 16 sections format is accepted.Note:Due to system character and space limits, the remaining details will be provided in another clarification tab.

New clarification added: Category 4: Performance KPIs, Workforce Continuity, and Operations4.1 Clarification on the Mechanism for KPI Penalties & Non-PerformanceContext: The ITB mandates extremely high Acceptable Performance Levels (APLs) ranging from 98% to 100% adherence on critical thresholds like supply availability, attendance records, and health/safety rules.Question to UNOPS: Could UNOPS clarify the exact financial or contractual mechanism that will be applied if a service line falls below the mandated APL? Specifically, is there a formal "cure period" or warning protocol before financial liquidated damages are enforced for minor or isolated KPI deviations?UNOPS Answer:As outlined in Section 26 (Contractor Performance/Quality Assurance) of the Terms of Reference, all services performed under the resulting contract will be constantly reviewed by the UN Agency against the established performance measurement criteria. In the event that the Contractor's performance falls below the mandated Acceptable Performance Levels (APLs), the following contractual protocol will apply:1. Formal Notification & Rectification (Cure Period): If performance does not meet the required standards, the Contractor will be formally notified of the specific deficiencies. Where appropriate, the Contractor will be granted an official opportunity to rectify the issue within a specific timeframe determined by the UN Agency.2. Contractual Remedies: If the Contractor fails to rectify the notified deficiencies within the designated timeframe, or exhibits a documented history of recurring poor performance, the UN Agency reserves the right to enforce standard contractual remedies. Bidders are expected to achieve the 98% to 100% compliance thresholds listed in the APL table through the mandatory quality control, inspection checklists, and monitoring systems required under Section 7 (Quality control and Reporting system) of the TOR.4.2 Clarification on "Standby" Personnel and Short-Notice Backfill TimelinesContext: The Terms of Reference (TOR) demand uninterrupted stock stability and strict adherence to personnel counts per facility, meaning absences must be backfilled immediately to preserve Acceptable Performance Levels (APLs).Question to UNOPS: To ensure the contractor accurately sizes and structures its standby/mobile backup workforce pool and cluster logistics, could UNOPS specify the maximum allowable response time (in hours or minutes) permitted under the TOR to deploy a replacement worker following a notification of absence before a formal "Service Failure Notice" or a KPI penalty is triggered?UNOPS Answer: 24 - 48 hrs, meanwhile the abcense should be covered by the available workers4.3 Clarification on Handover Timelines and Existing Asset StatusContext: Contractors are typically expected to take over operations seamlessly from an incumbent vendor.Question to UNOPS: Will the incoming contractor be given a formal transition period (e.g., 7 to 14 days prior to the official contract start date) to conduct site surveys, install chemical dispensing systems, and complete safety inductions for staff on-site? Furthermore, are there existing cleaning assets, equipment, or machinery owned by the UN agencies that the winning contractor will be permitted to utilize, or must the contractor supply 100% new machinery from Day 1?UNOPS Answer: 2 weeks transition period and The contractor must 100% supply new machinery from day 1.4.4 Clarification on Liability for Moving Supplies and Office EquipmentContext: The clause states: "The cleaners might be asked to move supplies or office equipment and furniture." This shifts the operational scope from general cleaning to heavy manual labor and moving services.Question to UNOPS: Could UNOPS specify a weight limit cap per employee for moving office assets to prevent workplace injuries? Furthermore, if high-value office equipment or IT assets are damaged during an agency-requested relocation layout, will the contractor be held financially liable, or does the agency's internal insurance cover asset movement?UNOPS Answer:Reference is made to Point 15-Requirements for Bidder’s Staff and Labor: All personnel assigned to this contract must be physically capable of lifting and carrying loads of up to 25 kg for men and 16 kg for women.However, the Contractor shall not be held responsible for any damages arising from such activities, provided that the Contractor’s personnel have exercised due care and taken all reasonable measures to prevent and avoid such damages.

New clarification added: Answers Continued:2.3 Clarification on Severance Pay and End-of-Service IndemnityContext: Under Jordanian Labor Law, employers face long-term financial liabilities regarding End-of-Service indemnity or severance payouts if an employee completes their contract period, unless specific social security mechanisms cover 100% of the risk.Question to UNOPS: In the event that a participating UN agency requests the reduction or termination of personnel numbers during the 3-to-5-year LTA cycle, who will bear the statutory cost of End-of-Service indemnity/severance pay under Jordanian Labor Law? Will UNOPS reimburse these actual statutory severance payouts directly, or must the bidder price this long-term liability into their management fee?UNOPS Answers:UN will directly reimburse or provide additional payments for statutory end-of-service indemnity, severance pay, or any related labor liabilities resulting from a reduction or termination of personnel numbers during the LTA cycle.As per Section 14 (Pricing Methodology), Component A (Fixed Monthly Service Fee) is strictly all-inclusive and must cover all costs related to personnel, including statutory benefits and associated risk allocations. Furthermore, as stipulated in Section 10 (Insurance) and Section 16 (Staff Entitlements & Benefits):The Contractor is solely responsible for signing legal employment contracts with its personnel and fulfilling all statutory payments, social security contributions, and benefits required under Jordanian Labor Law. The contracted UN Agency bears no responsibility or civil liability for any insurance fees, expenses, or financial obligations concerning the offeror’s staff.Accordingly, bidders are required to fully evaluate, manage, and absorb any long-term labor risks and liabilities—including potential down-sizing or severance costs—within their financial proposals under Item 7 (Company overhead) of the provided template.Category 3: Multi-Agency Invoicing, Cash Flow, and Macroeconomic Risk3.1 Clarification on Multi-Agency Invoicing Timelines and Cash Flow RisksContext: KPI-HS-02 strictly mandates that the contractor must disburse 100% of employee salaries via bank transfer by the 30th of each operational month, fully independent of the UN invoicing and payment cycles.Question to UNOPS: Since different participating UN agencies operate on independent finance/ERP systems with varying payment terms (e.g., Net 30 days post-invoice validation), and given that the contractor must finance payroll in advance to meet KPI-HS-02, what is the maximum binding timeline for UN agencies to settle valid invoices? Delayed payments from individual agencies significantly impact the contractor’s working capital requirements.UNOPS Answer:As stipulated in Section 27 (Billing and payment) of the Terms of Reference, services will be paid by the respective contracted UN Agency within thirty (30) days from the date of receipt of the original invoices in good order. This is the binding corporate timeline for invoice settlement under the resulting Long Term Agreement (LTA). Bidders are reminded that per Section 16 (Staff Entitlements & Benefits), it is the sole responsibility of the contractor to pay the salaries of its staff in a timely manner, by a maximum of the 30th day of each month. The TOR explicitly states that this payroll obligation must be fulfilled without linking the cleaners' salaries payment to the UN agency’s monthly invoice settlement. Bidders must evaluate their own working capital and cash flow capabilities to ensure full compliance with these dual requirements, and factor any associated financing or administrative risks into Item 7 (Company overhead) of their financial proposal.3.2 Clarification on Pricing Adjustments due to Extraordinary Macroeconomic ShocksContext: The ITB indicates that price adjustments are limited to a maximum cap of 10% and are subject to rigid review periods.Question to UNOPS: If Jordan experiences hyperinflation or an extraordinary macroeconomic event that causes the market cost of raw cleaning chemicals or statutory transportation fees to rise beyond 10% during the 36-month initial period, will UNOPS establish an emergency review panel to evaluate out-of-cycle price adjustments, or will the contractor be forced to maintain operations under the initial cap at a net lossUNOPS Answer:Please refer to point 2-Background: The supplier may be allowed to request for a price adjustment at the end of the initial period noting any potential price adjustments, capped at 10% subject to the UN Agency approval process stipulated in the Procurement Manual therefore the contractor be forced to maintain operations under the initial cap. 

New clarification added:   Answers Continued:2.3 Clarification on Severance Pay and End-of-Service IndemnityContext: Under Jordanian Labor Law, employers face long-term financial liabilities regarding End-of-Service indemnity or severance payouts if an employee completes their contract period, unless specific social security mechanisms cover 100% of the risk.Question to UNOPS: In the event that a participating UN agency requests the reduction or termination of personnel numbers during the 3-to-5-year LTA cycle, who will bear the statutory cost of End-of-Service indemnity/severance pay under Jordanian Labor Law? Will UNOPS reimburse these actual statutory severance payouts directly, or must the bidder price this long-term liability into their management fee?UNOPS Answer:UN will directly reimburse or provide additional payments for statutory end-of-service indemnity, severance pay, or any related labor liabilities resulting from a reduction or termination of personnel numbers during the LTA cycle. As per Section 14 (Pricing Methodology), Component A (Fixed Monthly Service Fee) is strictly all-inclusive and must cover all costs related to personnel, including statutory benefits and associated risk allocations. Furthermore, as stipulated in Section 10 (Insurance) and Section 16 (Staff Entitlements & Benefits): The Contractor is solely responsible for signing legal employment contracts with its personnel and fulfilling all statutory payments, social security contributions, and benefits required under Jordanian Labor Law. The contracted UN Agency bears no responsibility or civil liability for any insurance fees, expenses, or financial obligations concerning the offeror’s staff. Accordingly, bidders are required to fully evaluate, manage, and absorb any long-term labor risks and liabilities—including potential down-sizing or severance costs—within their financial proposals under Item 7 (Company overhead) of the provided template.Category 3: Multi-Agency Invoicing, Cash Flow, and Macroeconomic Risk3.1 Clarification on Multi-Agency Invoicing Timelines and Cash Flow RisksContext: KPI-HS-02 strictly mandates that the contractor must disburse 100% of employee salaries via bank transfer by the 30th of each operational month, fully independent of the UN invoicing and payment cycles.Question to UNOPS: Since different participating UN agencies operate on independent finance/ERP systems with varying payment terms (e.g., Net 30 days post-invoice validation), and given that the contractor must finance payroll in advance to meet KPI-HS-02, what is the maximum binding timeline for UN agencies to settle valid invoices? Delayed payments from individual agencies significantly impact the contractor’s working capital requirements.UNOPS Answer:As stipulated in Section 27 (Billing and payment) of the Terms of Reference, services will be paid by the respective contracted UN Agency within thirty (30) days from the date of receipt of the original invoices in good order. This is the binding corporate timeline for invoice settlement under the resulting Long Term Agreement (LTA). Bidders are reminded that per Section 16 (Staff Entitlements & Benefits), it is the sole responsibility of the contractor to pay the salaries of its staff in a timely manner, by a maximum of the 30th day of each month. The TOR explicitly states that this payroll obligation must be fulfilled without linking the cleaners' salaries payment to the UN agency’s monthly invoice settlement. Bidders must evaluate their own working capital and cash flow capabilities to ensure full compliance with these dual requirements, and factor any associated financing or administrative risks into Item 7 (Company overhead) of their financial proposal.3.2 Clarification on Pricing Adjustments due to Extraordinary Macroeconomic ShocksContext: The ITB indicates that price adjustments are limited to a maximum cap of 10% and are subject to rigid review periods.Question to UNOPS: If Jordan experiences hyperinflation or an extraordinary macroeconomic event that causes the market cost of raw cleaning chemicals or statutory transportation fees to rise beyond 10% during the 36-month initial period, will UNOPS establish an emergency review panel to evaluate out-of-cycle price adjustments, or will the contractor be forced to maintain operations under the initial cap at a net lossUNOPS Answer:Please refer to point 2-Background: The supplier may be allowed to request for a price adjustment at the end of the initial period noting any potential price adjustments, capped at 10% subject to the UN Agency approval process stipulated in the Procurement Manual therefore the contractor be forced to maintain operations under the initial cap.Regards 

New clarification added: Category 1: Financial Structure, Overhead, and Profit Allocation1.1 Clarification on Corporate Profit Allocation vs. Company OverheadContext: The Manpower Pricing Sheet explicitly allocates a line item for "Company Overhead" but does not provide a distinct or designated line item for "Company Profit."Question to UNOPS: Could UNOPS please clarify where bidders should factor in their corporate profit margin within the Financial Proposal? Should corporate profit be fully bundled into the "Company Overhead" percentage rate, or will an updated financial template be issued to separate net profit from fixed operational overhead?UNOPS Answers:1.1 Bidders are requested to utilize the Financial Proposal template exactly as provided; no updated template will be issued.Please be advised that "Item 7: Company overhead" should incorporate all indirect corporate administrative costs as well as any corporate profit margins1.2 Clarification on Amortization of Uniforms, PPE, and Mobilization CostsContext: The Financial Breakdown sheet requires a fixed "Contractor/Management Overhead" percentage but lacks separate line items for the capital expenditure needed to mobilize the contract (e.g., procurement of high-visibility uniforms, specialized PPE, health screenings, and background checks for a large roster).Question to UNOPS: Could UNOPS please clarify if the costs for staff mobilization, initial and replacement uniforms, and mandatory Personal Protective Equipment (PPE) are to be invoiced separately as a direct reimbursable cost, or must all these capital and operational expenditures be fully absorbed within the "Contractor / Management Overhead" percentage rate?UNOPS Answer:No separate invoicing or direct reimbursement will be permitted for contract mobilization, PPE, health screenings, background checks, or any other initial capital expenditures. As per Table III: Cost Breakdown per Agency, all costs must be fully absorbed into the provided all-inclusive monthly rates for each personnel category (Cleaner, Supervisor, etc.). For the uniforms, Bidders must factor the cost of winter and summer uniforms into Item 4 (Cost of Uniform) in accordance with the requirements stipulated in Section 23 (Uniforms). PPE, Health Screenings, Background Checks, and Mobilization: These operational and mobilization expenses must be fully absorbed within Item 7 (Company overhead)​1.3 Clarification on Consumables Volume Tracking and Management Fee CapsContext: The ITB structures cleaning materials as a direct, pass-through reimbursable cost with a 0% markup, while capping the Management Fee percentage at a maximum of 10%.Question to UNOPS: Given that participating UN agencies are not committed to any minimum volume of services or purchase orders under this non-exclusive LTA, could UNOPS clarify if there is a minimum projected annual spend or historical baseline for consumables per facility? This information is critical for bidders to evaluate whether a maximum 10% management fee can sufficiently cover our fixed costs for sourcing, localized warehousing, and logistics.UNOPS Answer:Please find the available information below:1. UN Women Jordan Country Office annual spend on consumables is JOD 2,841.002. UNOPS estimed annual spend on consumables is ±5,000 JOD3.WFP : Considering the circumstances of possible office relocation plan, it is difficult to set a minimum consumption level at this point.4.IOM & UNHABITAT : No historical data, as the current LTA includes consumables7.UNESCO:In the current contract with the cleaning company, all consumables required (materials and equipment) for its daily cleaning and deep cleaning services such as mops, soap, trolleys, and air fresheners and plastic bags as part of the cleaners monthly rate. UNESCO only purchasing the hand soap (50L per month) by the contractor, and the other consumables (i.e., toilet paper roll, towels, tissue) from another contractor.Category 2: Jordanian Labor Law, Wages, and Severance Liabilities2.1 Clarification on "Basic Salary" vs. "Take-Home Net Salary"Context: The RFP stipulates baseline salary figures for all staff. In Jordan, there is a major financial variance between a stated "Gross/Basic Salary" (from which deductions are made) and a guaranteed "Net Take-Home Salary."Question to UNOPS: With reference to the mandatory salary rates specified in the ITB, could UNOPS confirm whether these figures represent the "Gross/Basic Salary" or the final "Net Take-Home Salary" for the employee? Specifically, is the employee’s statutory share of Social Security (currently 7.5%) to be deducted from this mandated figure, or must the employee receive this exact amount net of all statutory deductions?UNOPS Answer:The requested figures are related to the Minimum Monthly Wage and Labor Rate Compliance can the bidder offer as a net Net Take-Home Salary2.2 Clarification on Statutory Minimum Wage Interventions vs. The Price CapContext: The agreement spans up to 5 years (a 36-month initial period plus a 24-month optional extension), but future price adjustments are strictly capped at a maximum of 10% and are subject to full justification and UNOPS cancellation rights.Question to UNOPS: If the Jordanian Ministry of Labor passes a mandatory statutory increase to the national minimum wage or social security employer contributions during the initial 36-month period, will UNOPS allow a direct, out-of-cycle price adjustment to absorb these legally binding labor costs? Alternatively, will such statutory changes be bound strictly by the 90-day advance notice and 10% ceiling cap rule?UNOPS Answer:Please note that the Minimum Monthly Wage required in the tender is already higher than Jordan's current statutory minimum. However, if a future mandatory increase by the Ministry of Labor or Social Security Corporation exceeds the rates outlined in the tender, the impact of these statutory changes will be subject to discussionNote:Due to system character and space limits, the remaining details will be provided in another clarification tab

New amendment added #1: Amendment #1 has been issued to extend the deadline for bidders' clarifications to 16 June 2026

New clarification added: Bidder Question: Form D states, 'Bidder is a registered commercial entity in Jordan or represented locally by a branch office, affiliate, joint venture or official representative in the country. The official document shall show building cleaning service as one of the company purposes.' Please advise if this registration can be sought following contract award (we will provide a Declaration of Intent at this stage). Our company is currently only registered in Abu Dhabi.UNOPS Response: Please note that the official document showing building cleaning service as one of the company purposes must be sent along with the offer before the tender closing date and time.Regards,