Request for Proposals (RFP) for Long Term Agreement (LTA) for Provision of Digital Learning Services

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 110- Clarifications 98, 100, and 93 indicate that existing course samples are acceptable. Can we submit a Level 2 course developed for another UN agency (e.g., digital literacy training delivered for a self-sustaining progamme) as Sample 1, provided it demonstrates the required learning design, pedagogical approach, and technical quality?Answer 110- Yes, these can be submitted, as long as the courses/modules effectively demonstrate the required specifications and proposed learning design, pedagogical approach, creativity, graphical quality, and technical capabilities.Clarification 111- For the French and Spanish versions, would UNOPS accept AI-generated translations with human proofreading, or are professional human translations required? This will help us accurately estimate the effort and cost.Answer 111- The use of AI is acceptable for generating illustrative content and for text translation, as long as the translations are accurateClarification 112- Our platform includes advanced SCORM-compliant modules on entrepreneurship, microenterprise, and AI tools. Can these be submitted as the Level 3 sample, or does UNOPS require a custom-developed course specifically for this tender?Answer 112- Yes, these can be submitted, as long as the courses/modules effectively demonstrate the required specifications and proposed learning design, pedagogical approach, creativity, graphical quality, and technical capabilities.Kind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 102- Is it acceptable to submit our existing eLearning courses as samples, provided they meet the requirements specified under the Technical Evaluation sections E, F, G, and H? if not, can you provide a two-week extension to provide a sample aligned to the requriement.Answer 102- Exisiting course samples that effectively demonstrate the required specifications and proposed learning design, pedagogical approach, creativity, graphical quality, and technical capabilities can be used.Clarification 103- Could you please clarify the vendor shortlisting process? Will the selection be based solely on the technical evaluation score, the financial proposal, or a combination of both?Answer 103- As stated in the Particulars tab of this tender, the evaluation method is based in a cumulative analysis with a weightage of technical and financial proposals of 70% (Technical) and 30% (Financial)Clarification 104- Since assignments under the LTA will be allocated based on vendor expertise, could you please explain how UNOPS will assess and determine each vendor's capability for individual project allocations?Answer 104- Through this procurement procces, UNOPS shall assess and determine Vendor expertise, experience, and capability for required projects.As stated in the Particulars tab of this tender, the evaluation method is based in a cumulative analysis with a weightage of technical and financial proposals of 70% (Technical) and 30% (Financial)Clarification 105- For multilingual projects, will UNOPS provide native-language reviewers/SMEs for validation of translated content, or is the vendor expected to perform end-to-end linguistic quality assurance?Answer 105- Yes, UNOPS will engage in internal review processes to validate translated text/content. However, quality assurance by the Vendor remains a requirement for all UNOPS projects.Clarification 106- For maintenance or update projects, could UNOPS clarify whether changes will generally be limited to existing content or may also include redesign, new interactions, or additional functionality?Answer 106- Changes may include redesign, rebranding, new interactions, etc. The scope and requirements of such changes will vary from project to project.Clarification 107- Is there any anticipated maximum project size or value that may be assigned under a single work order or purchase order?Answer 107- No. Project sizes and complexity will vary from project to project, depending on the course objectives and project requirements. We have courses ranging from 30 minutes to 6 hours, all with varying levels of complexity. These requirements and expectations are normally discussed and agreed on at the start of the project.Clarification 108- The RFP states "no geographic preference." Does this confirm that an US-based firm will be evaluated equally alongside Denmark-based or other European firms?Answer 108- All bidders will be evaluated equally regardless of their nationality.Clarification 109- Given the complexity of the sample requirements (three 60-minute SCORM courses plus translations), has UNOPS considered any further extension beyond 17 June 2026?Answer 109- No further extension has been consideredKind reagrds

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 96- As per clarifications provided, we are aware of the amount spent by UNOPS in the previous years on eLearning content development. Could you give us an idea on how much the organisation is expecting to spend on this in the upcoming years so as to allow us to ideate a size of the opportunity? And how many vendors is the UNOPS planning to onboard through this RFP?Answer 96- Drawing from the projects in the last 2 years where UNOPS spent around USD $300 000 on digital learning services, we are looking to spend approximately $150 000 - $180 000 per year on digital learning services in the upcoming years.We cannot disclose how many vendors will be participating in this tender, nevertheless, UNOPS will use the results of this solicitation process to establish none exclusive Long Term Agreements with more than one vendor (Maximum of 3 LTAs)Clarification 97- With reference to Clarification 6 in Q&A, UNOPS has indicated that bidders may “develop the course content or use illustrative content on the topic.”Could UNOPS kindly clarify whether bidders are required to develop the 3 sample courses specifically on the topic of “Introduction to Project Management Principles,” or whether an alternative topic may be used for illustrative purposes, provided that the samples effectively demonstrates the proposed learning design, pedagogical approach, creativity, graphical quality, and technical capabilities?Answer 97- An alternative topic may be used for illustrative purposes, provided that the samples effectively demonstrates the proposed learning design, pedagogical approach, creativity, graphical quality, and technical capabilities.Clarification 98- Is it mandatory to create sample courses for participation in this tender, or can we submit links to our existing course samples as references instead?Answer 98- Exisiting course samples that effectively demonstrate the required specifications and proposed learning design, pedagogical approach, creativity, graphical quality, and technical capabilities can be used.Clarification 99- The Schedule of Requirements states that courses must be HTML5 compliant across Chrome, Edge, Safari, and Firefox, and must be mobile-friendly across smartphones, tablets, laptops, and desktops. To ensure consistent quality assurance and accurate effort estimation across vendors, could UNOPS please confirm the following:a. The minimum supported browser versions for desktop and laptop testing (for example, Chrome current and n-2, Safari 16 and above, Microsoft Edge current, Firefox ESR).b. The minimum supported desktop and laptop operating systems (for example, Windows 10 and Windows 11, macOS 12 and above).c. The minimum supported mobile and tablet operating system versions (for example, iOS 15 and above, Android 11 and above, iPadOS 15 and above).d. Whether vendors are expected to test against a specific device matrix, or whether testing on one representative device per operating system family is considered sufficient.e. Whether UNOPS requires any specific assistive technology compatibility testing (for example, NVDA, JAWS, VoiceOver, TalkBack) and at what versions.This information will help vendors define a clear and consistent quality assurance scope, price the testing effort accurately, and avoid ambiguity in future Purchase Orders.Answer 99- a. Supported browsers - Microsoft Edge; Mozilla Firefox; Google Chrome; SafariPlease Note:Our LMS supports the last two major versions of each of these browsers.b. Desktop/Laptop Operating Systems - Microsoft Windows 10 or higher; OSX (the last two major releases); Most Linux distributionsc. Tablets and Smartphones - iOS 15.5 or higher; iPadOS (the last two major releases); Android 12.0 or higherd. Testing on one representative device per operating system family is considered sufficient.e. UNOPS does not require any specific assistive technology compatibility testing. However, at minimum our LMS targets compliance with WCAG 2.2 to remove access barriers and make the platform accessible to all users, including those with disabilities.Clarification 100- we request the UNOPS's confirmation that bidders may submit existing eLearning course samples demonstrating the required Level 2 and Level 3 engagement, instructional design quality, graphical standards, creativity, innovation, and technical functionality, together with the corresponding storyboards/macrodesign documents and graphic templates, in lieu of developing entirely new 60-minute courses exclusively for the purpose of this tender submission.Answer 100- Exisiting course samples that effectively demonstrate the required specifications and proposed learning design, pedagogical approach, creativity, graphical quality, and technical capabilities can be used.Clarification 101- In circumstances where a SCORM package exceeds the portal upload limit, would UNOPS accept a document containing a link to a Google Drive folder from which the complete SCORM package can be downloaded?Answer 101- Yes, this is acceptable only in the case that the file exceeds the portal upload limitKind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 93- Must the submitted samples be on the specific topic of "Introduction to Project Management Principles," or may bidders submit courses on a comparable or related topic that equally demonstrates their learning design approach, instructional quality, graphic standards, and level of interactivity?Answer 93- The focus here is not on the content itself but on the learning design, pedagogical approach, quality of graphics, accuracy of translations, and the level of creativity/innovation. Therefore, bidders have the liberty to use content from a comparable/related topic or use illustrative content on the topic.Clarification 94- If a bidder submits pre-existing samples rather than newly developed courses, will this in any way affect their standing or scoring in the technical evaluation?Answer 94- As long as the samples comply with the criteria stated in this tender, the scoring wont be affected.Clarification 95- We would appreciate your clarification regarding Form D – Technical Evaluation Form, specifically section F1 (Samples 2A and 2B).Could you please confirm whether SCORM packages are also required for Samples 2A and 2B?Our question arises from the fact that, for E1 (Sample 1) and G1 (Sample 3), the requirement explicitly refers to the submission of SCORM packages. However, for Samples 2A and 2B, the instructions state only:"For the eLearning sample required in section E, provide the French and Spanish versions of the course (Sample 2A for French and 2B for Spanish)."Based on this wording, it is unclear whether only the localized text versions of the course (spreadsheets or word document with two columns; the English text of the course in one column and the translated text in the other column), or whether corresponding SCORM packages must also be submitted.Answer 95- To evaluate the quality of the text translation and localization, Sample 2A and Sample 2B will require the submission of the corresponding SCORM packages.Kind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 79- Regarding row B3: The pricing for Premium video development involving advanced video effects and Premium video development involving video shoots with real actors are completely distinct and cannot be clubbed in the same category. This is because live shooting with actors involves production team costs, travel and lodging costs, and varies depending on the length and location of the shoot, in addition to other considerations. Please clarify how we can reflect this in the given pricing cells for B3.Answer 79- The price offered must cover any scenario possible and included as one in the section B3.Please note, as stated in the ToRs, UNOPS strives to reduce travel in all our projects and there will rarely be a need to travel for shooting purposes.Clarification 80- What does the ‘Fixed pricing per video’ column in Col G mean or relate to?Answer 80- This involves any fixed price the bidder offers additional to the slides/videos/assignment.Clarification 81- Cell D31 asks us to indicate a Quantity discount as well as explain the discount modality. Please clarify if we can enter text values into the blue cells or indicate where we can explain our discount modality.Answer 81- Yes, bidders may enter text values.Clarification 82- Section E: Graphic Design Services When you say that the unit pricing for this section is ‘Unit price per slide’, does this mean per source content slide or per output slide/screen? This is critical because in redesign, redevelopment, or conversion projects, the number of slides across the source content and final output can vary significantly.Answer 82- Slide count refers to the number of content slides provided by the SMEs at the beginning of the project and this is what is used for pricing purposes.UNOPS acknowledges that the total number of slides for a project is subject to change from the initial estimate, and as a result, the final payment may differ from the initial quote. UNOPS must be notified promptly of any changes in the quantity of slides.Clarification 83- Regarding items E2, E2.1 and E2.2 - How will the pricing be handled if the output contains more than only text-based eLearning slides, such as video or highly animated or gamified content?Answer 83- The price offered must cover any scenario possible.UNOPS acknowledges that the total number of slides for a project is subject to change from the initial estimate, and as a result, the final payment may differ from the initial quote. UNOPS must be notified promptly of any changes in the quantity of slides.Clarification 84- For the conversion of slides/face-to-face training material to virtual learning material, what is the development output or development tool that is being considered?Answer 84- There are no preferences on the tools to be used.Clarification 85- What does the ‘Fixed price per assignment’ column in Col G mean or relate to?Answer 85- This involves any fixed price the bidder offers additional to the slides/videos/assignment.Clarification 86- How do we estimate infographics in ‘hours’ and provide pricing for E3? Please share appropriate guidance, standards, or some common reference point.Answer 86- This will be based on the anticipated time/effort (in hours) the bidder will require to design and deliver the required infographics.Clarification 87- Please elaborate on rows 66 to 71. What discounting does this refer to considering all above pricing is per unit pricing?Answer 87- In lines 67 to 69, Offeror must identify the names of all subcontractors/suppliers who will be providing goods/services under this contract and the type of work being subcontracted, if applicable.In line 73 bidders may include any discounts offered, if any, if awarded with a contract.Clarification 88- CATEGORY 3: FORM E: PERFORMANCE STATEMENT FORMThis form seems specific for ‘goods’ and not ‘services’. Please clarify how you would like us to respond to the table in this form.Answer 88- Provide the informoation related to previous services or simialr goods provided, when needed use goods and services as similiar in this form.Clarification 89- CATEGORY 2: TECHNICAL EVALUATION FORM (FORM D) Since several descriptive questions across the Sections of the form are overlapping, the samples of work across the rows will also overlap. Is this acceptable? (Yes / No - how should we ideally handle the overlap)Answer 89- This is acceptableClarification 90- Each row item requires us to align appropriate samples to showcase our ability to fulfill the entirety of the requirement. However, please clarify what your evaluation criteria would be (in addition to the general project samples provided across Sections E, F, G and H) for abstract line items like:cell B3: Offeror has capacity to adapt to the use of Google Suite (G Suite)cell B31: services of the focal pointall line items within D: Ethical Requirementscell B35: Courses should conform to SCORM standardsNote: This is especially critical since justification with samples of work has been stated as mandatory for evaluation.Answer 90- Most of these elements will be covered/included in Sample 4 (Project Management Requirements: Methods and best practices for efficient project delivery).SCORM compliance will be assessed in the submitted Samples 1, 2 and 3.Clarification 91- CATEGORY 4: SECTION II: SCHEDULE OF REQUIREMENTSThis document mentions that all courses should be responsive to ensure compatibility across devices. Most commonly, courses are designed to be desktop-first and mobile friendly (accessible on a mobile device but usually a desktop site shrunk down to the mobile view) but not responsive (layout automatically and fluidly rearranges to fit any screen size perfectly). Making a course responsive involves designing and coding it differently, which puts it in a higher pricing category. Please confirm whether all UNOPS courses will be required to be mobile friendly or mobile responsive.Answer 91- Most UNOPS personnel take their courses via desktop/laptop. However, all UNOPS courses will be required to be mobile friendly.Clarification 92- Are bidders permitted to submit fully developed eLearning courses that were created for clients outside the UN system (e.g., private sector, NGOs), provided they meet the required interactivity levels and pedagogical standards?Answer 92- As long as the samples comply with the criteria stated in this tender, the bidder can submit the samples already developed.Kind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 63- As required in the schedule of requirements (ISO 27001, ISO 27701, GDPR, or any other applicable regulations). Does ISO 9001:2015 qualify?Answer 63- Please note that ISO 27001 is related to Information Security Management Systems and ISO 27701 is related to Privacy Information Management System , while ISO 9001-2015 is only related to Quality Management Systems (QMS) with no relation to Information Management, hence not applicable.Clarification 64- The scope of the required samples collectively equals two fully developed eLearning courses, along with translations in French and Spanish. Could UNOPS clarify whether these samples will be compensated? Additionally, would it be acceptable to submit a Proof of Concept (POC) in place of the complete 60-minute modules for Sample 1 and Sample 3, while still demonstrating the required level of instructional design, interactivity, and technical capability?Answer 64- UNOPS will not provide compensation for the samples and will not use these samples for any other purposes beyond the technical evaluation process of this tender.Samples are mandatory for this tender, therefore, POC will not substitute the samples.Clarification 65- FINANCIAL PROPOSAL FORM This is a per source content slide and not a per output screen price. Please validate. (Yes / No)Answer 65- Yes. Slide count refers to the number of content slides provided by the SMEs at the beginning of the project and this is what is used for pricing purposes.UNOPS acknowledges that the total number of slides for a project is subject to change from the initial estimate, and as a result, the final payment may differ from the initial quote. UNOPS must be notified promptly of any changes in the quantity of slides.Clarification 66- Source content slides often differ across projects—in some they are scarce (fewer words per slide) and in others, they are dense (more words per slide). How will this variance be handled?Answer 66- The price requested is per slide and not per words in each slide.Clarification 67- To address slide density variance, could you define a number of words per slide standard (e.g., 150 words which typically translates to 1 minute of content) that will apply across projects? This response will help to have pricing from different vendors that is based on the same assumptions and is therefore more comparable.Answer 67- The slide density is not being considered as a factor.UNOPS acknowledges that the total number of slides for a project is subject to change from the initial estimate, and as a result, the final payment may differ from the initial quote. UNOPS must be notified promptly of any changes in the quantity of slides.Clarification 68- How will the pricing be handled if there is a significant difference between the number of words per slide standard and the actual words per slide?Answer 68- The price included in this tender is per slide and not per amount of words.Clarification 69- How will pricing be handled for projects in which the content is provided across multiple source files that need to be condensed into a course with a relatively smaller seat time; for example, a 150-slide presentation deck that needs to be condensed into a 20-minute course?Answer 69- The price requested is per slide and not per minutes required as seat time.UNOPS acknowledges that the total number of slides for a project is subject to change from the initial estimate, and as a result, the final payment may differ from the initial quote. UNOPS must be notified promptly of any changes in the quantity of slides.Clarification 70- How will pricing be handled for projects in which no source content is provided either for the complete course or for one section of the course, and content needs to be sourced through online resources or conversations with Subject Matter Experts?Answer 70- UNOPS is responsible for developing and providing the content. The supplier’s role is primarily focused on instructional design, visual design, digital learning development, accessibility, localisation, branding and technical production based on UNOPS/SME-provided content.Clarification 71- Is there a certain development tool that is being considered/assumed for course development across Level 1, 2 and 3 (rows A1.1, A1.2, and A1.3), like Articulate Rise, Storyline, or HTML based? (Yes - please specify / No)Answer 71- There are no recommended authoring tools. Bidders should use their own authoring tools. Whilst most of our projects in the past were built using Articulate Storyline, the use of other SCORM-compliant authoring tools is permissible and welcome.Clarification 72- Does the pricing for course development across Level 1, 2 and 3 (rows A1.1, A1.2, and A1.3) not involve any audio elements (since we assume that audio is being priced separately)? (Yes / No - please indicate the duration of audio being considered, e.g., 20% of total content; 50% of total content, etc.)Answer 72- As described in the TOR, Level 1 (Basic) incorporate simple audio, machine-voice narration, basic videos, and straightforward assessment methods. Level 2 (Intermediate) Level 1 complexity but with more dynamic content, interactive elements, and more advanced use of multimedia elements (including audio, machine-voice narration, video and animations), Level 3 (Premium/Advanced) Highly complex interactive content, including custom interactions, simulations, gaming, and real-time decision-making scenarios. Elements of the solution might encompass personalized, adaptive, and/or immersive learning experiences.Clarification 73- What does the ‘Fixed pricing per xxx’ column in Col G mean or relate to?Answer 73- This involves any fixed price the bidder offers additional to the slides/videos/assignment.Clarification 74- The units across the columns are defined as "less than 50 slides", "50 - 100 slides", "101 - 150 slides", etc. Has this unit been defined because 50 slides typically correspond with a 60-minute or 1 Learning Hour course, 50 - 100 slides ~ 120-minute course, and so on? This information will help align our pricing more accurately. (Yes / No)Answer 74- No. The duration/seat time of a course varies and is not always determined by the slide count. The units simply provide a framework for pricing projects.The price requested is per slide and not per minutes required as seat time.Clarification 75- The language voiceover pricing across rows A2.1, A2.2, and A2.3 - are we correct in assuming that this involves recording + integration services? (Yes / No)Answer 75- Yes, the audio is to be integrated with the slides.Clarification 76- The translation pricing in row A3 - are we correct in assuming that these are purely integration prices since the translation text is being provided? (Yes / No)Answer 76- Yes, this is correct.Clarification 77- Please share your thoughts/preferences on using AI-generated voiceover, AI translation, or AI-generated video services, such as Synthesia, HeyGen, etc.?Answer 77- There are no prefferences on the tools to be used. The use of AI is acceptable for generating illustrative content, text translation, etc., as long as the translations are accurateClarification 78- Is there a certain development tool that is being considered/assumed for video development across Level 1, 2 and 3 (rows B1, B2 and B3)? (Yes / No)Answer 78- There are no preferences on the tools to be used.Kind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 56- To build a robust project and resource plan and deliver a roadmap that truly reflects UNOPS' operational scale, could you share indicative volume estimates across the three service categories — either individually or combined — over a defined period, such as six months or one year?Answer 56- The volume of projects will always vary depending on identifed needs and other emerging needs. However, drawing from the projects in the last 2 years, UNOPS spent around USD $300 000 on digital learning servicesClarification 57- Could you help us better understand how Design & Development of Online Self-Paced Digital Learning Resources and Graphic Design & Content Modernization Services differ in terms of expected outputs and final deliverables? While both categories appear to involve development of self-paced online courses as referenced in Section II — Schedule of Requirements, a clearer distinction will allow us to structure our solution and financial proposal with better alignment to UNOPS' requirements.Answer 57- Overall, the two are sumarized as below:- Design and development of online self-paced digital learning resources: mostly includes the design and development of eLearning modules/courses, simulations, scenario-based games; etc- Graphic design and content modernization services: includes design of slides, illustrations, infographics, icons, etcIn terms of expected outputs and final deliverables, please check Section 4 of the ToRs for comprehensive requirements.Clarification 58- Under Graphic Design & Content Modernization Services, we would appreciate clarity on two aspects:i. Are the expected deliverables under this category enhanced and modernized assets such as PPTs and PDFs, or SCORM/xAPI-compliant interactive learning packages?Ii. Could UNOPS confirm the availability of editable source materials — such as authoring tool source files, layered design assets, editable multimedia files, and subtitles or transcripts?Answer 58- i. Deliverables will mostly include PPTs, PDFs, Images, Inforgraphics, Icons, etcii. Yes, these will be provided for the relevant project(s)For a comprehensive overview of expected outputs and final deliverables, please check Section 4 of the ToRs.Clarification 59- We are a solo proprietor firm registered and based out of .... Are we eligible to particiapte in this RFP?Answer 59- As stated in the Particulars Tab in eSourcing, under the Offeror eligibility section, no nationalities are excluded from submitting a proposal.Clarification 60- If we are participating as a solo proprietor firm, do we have to fill and submit "Form A: Joint Venture Partner Information Form"? Please guide.Answer 60- As stated in the Checklist Tab in eSourcing, Form A: Joint Venture Partner Information Form Document is optionalClarification 61- As referenced in Section II: Instruction to Offerors, each key expert profile may be required to sign an Exclusivity and Availability Statement. Could UNOPS confirm whether this requirement is mandatory under this procurement? If so, would UNOPS consider limiting this commitment on a project-by-project basis, rather than applying it across the entire duration of the long-term agreement?Answer 61- No Key personnel is requested for this tender.Clarification 62- We note that Section II: Instruction to Offerors makes several references to Section I: RFP Particulars for key details. However, this document does not appear to have been shared on the portal alongside the other RFP documents. Could UNOPS confirm whether Section I: RFP Particulars is applicable to this procurement process, and if so, kindly share it so we can ensure our proposal is fully aligned with all stated requirements?Answer 62- The RFP Particulars section is the one included in the Particulars tab of eSoucirng, there is no additional document.Kind regards 

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 45- We would like to kindly request clarification regarding the expected division of responsibilities between UNOPS/Subject Matter Experts and the selected supplier in relation to learning content development.Based on the RFP documentation, our understanding is that UNOPS and/or its SMEs may provide source materials such as slides, PDFs, Google Docs or other structured content, and that the selected supplier would then be responsible for converting, designing, modernising and developing these materials into engaging, accessible and branded self-paced digital learning resources.Could you please confirm whether this understanding is correct?In particular, we would appreciate clarification on whether the supplier is expected to develop subject-matter content from scratch, or whether the supplier’s role is primarily focused on instructional design, visual design, digital learning development, accessibility, localisation, branding and technical production based on UNOPS/SME-provided content.Answer 45- Yes, the understanding is correct. UNOPS is responsible for developing and providing the content. The supplier’s role is primarily focused on instructional design, visual design, digital learning development, accessibility, localisation, branding and technical production based on UNOPS/SME-provided content.Clarification 46- In the list of documents, we are unable to locate the document titled "Section I: RFP Particulars". This document is mentioned several times in "Section II: Instruction to Offerors," but we could not locate it. Kindly let us know where we can find this.Answer 46- The RFP Particulars section is the one included in the Particulars tab of eSoucirng, there is no additional document.Clarification 47- With reference to the samples mentioned in Form D: Technical Evaluation Form:Can we submit course samples from projects that we have successfully developed and delivered for UN Agencies under our previous LTAs?Answer 47- As long as the samples comply with the criteria stated in this tender, the bidder can submit the samples already developed.Clarification 48- However, we would like to raise a concern regarding the requirement to submit fully designed and developed 60-minute courses for Samples 1, 2 and 3.In our view, this is a substantial development exercise rather than a representative sample. Creating multiple complete, functional 60-minute courses (including multilingual versions) without a defined project budget, access to UNOPS source content or a live scoping process is difficult to reconcile with the way high-quality customised learning is normally designed. It also may not allow bidders to demonstrate their best work, because the strongest custom learning design typically depends on understanding the audience, performance need, constraints, content, SME input and intended use case.We are also concerned that the current sample requirement may unintentionally favour providers that already hold off-the-shelf project management courses and can adapt or translate existing materials quickly. This may test availability of pre-existing content more than the capability to design bespoke, fit-for-purpose learning solutions for UNOPS’ future needs.Would UNOPS consider accepting a more proportionate sample submission that still enables robust technical evaluation, for example:a representative 5-10 minute functional sample for each required level of interactivity;an accompanying design rationale, storyboard or macro-design document showing how the full 60-minute course would be structured;examples from previous relevant work demonstrating comparable quality, complexity, localisation and accessibility; and/ora short explanation of how the sample would be expanded into a complete course following a proper discovery and SME review process?We believe this would still allow UNOPS to evaluate learning design quality, creativity, technical capability, localisation approach and innovation, while creating a fairer basis for assessing suppliers whose core strength is custom learning design rather than repurposing pre-existing content.We would be grateful if UNOPS could confirm whether such an approach would be acceptable, or whether the submission of three fully developed 60-minute courses remains mandatory.Answer 48- As stated in previous clarifications, Bidders are expected to fully design and develop 60-minute eLearning courses for Samples 1, 2 and 3.Please note, however, that the focus here is not on the content itself but on the learning design, pedagogical approach, quality of graphics, accuracy of translations, and the level of creativity/innovation.As such, the bidders have the liberty to use AI to develop the course content or use illustrative content on the topic.Clarification 49- Please confirm whether a Proposal Security (bid bond) is required under this solicitation.Answer 49- As stated in the "Particulars" tab in eSourcing, the Performance Security is not required.Clarification 50- Please clarify which types of insurance coverage are expected under this RFP?Answer 50- No insurance is requested under this RFP.Clarification 51- Please confirm whether foreign vendors must register locally in the host country before bid submission.Answer 51- No registration in a different country from bidders origin is required.Clarification 52- Please confirm whether joint venture members are jointly and severally liable under UNOPS contracts, and whether this applies equally to foreign vendors partnering with local entities. Is this a mandatory requirement?Answer 52- All parties of joint ventures shall be jointly and severally liable to UNOPS for any obligations arising from their offer and the contract that may be awarded to them as a result of the  solicitation process. It is not mandatory to present proposals as Joint Ventures.Clarification 53- Please clarify which jurisdiction is considered the ‘host country’ for compliance purposes under this RFP. Since the services are described as remote digital learning design, development, and localization for UNOPS personnel worldwide, is the host country deemed to be Denmark (UNOPS headquarters), or does UNOPS expect vendors to register or maintain compliance in each country where UNOPS personnel access the services?Answer 53- The contractor is UNOPS Headquarters Office. No registration in a different country from bidders origin is required.Clarification 54- Please clarify whether a site inspection is mandatory under this RFP.Answer 54- As stated in the "Particulars" tab in eSourcing, Site visit/inspection is not applicable.Clarification 55- While the number of slides (less than 50, between 50-100, between 101-150, and more than 150) provides a reference of the inputs we would be provided with, please share the expected duration or seat time for the different eLearning modules anticipated.It would additionally be helpful to understand whether the seat time varies across the three levels of interactivity — Level 1, Level 2, and Level 3 — as this will help us arrive at a more accurate and instructionally appropriate costing.Answer 55- Project sizes and complexity will vary from project to project, depending on the course objectives and project requirements. We have courses ranging from 30 minutes to 6 hours, all with varying levels of complexity. These requirements and expectations are normally discussed and agreed on at the start of the project.Kind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 41- We're reaching out to ask for a clarification on the samples requested to ensure we're understanding correctly. For sample 1, we have to create the actual course with the SCORM file?For sample 3, we also need to create the full course with The sample/deliverable can be shared as a SCORM file AND an Articulate link?Answer 41- Yes, Bidders have to create the actual courses for both Sample 1 and Sample 3.Please note, however, in both cases Bidders can use illustrative content on the topic as the focus here is not on the content itself but on the learning design, pedagogical approach, quality of graphics, accuracy of translations, and the level of creativity/innovation.Clarification 42- 1. The RFP requests submission of SCORM packages and corresponding source files for the sample deliverables. However, the current upload limitation within the eSourcing platform appears to be 20 MB per sample upload.Could UNOPS please clarify the preferred submission approach in cases where:the SCORM package and source files exceed the upload limit; and/ormultimedia assets required for a 60-minute Level 3 sample result in larger package sizes?For example:should files be split across multiple uploads;compressed into separate ZIP packages;shared through external download links; orsubmitted through another approved method?Answer 42- In order to upload the files, ZIP packages can be used and /or multiple uploads.Clarification 43- How is organisational size and annual revenue weighted within the technical and qualification evaluation process? Specifically, would smaller specialist or boutique learning providers with relevant experience, technical capability and delivery capacity still be considered competitively where they may not operate at the scale of larger agencies or vendors?Answer 43- Please note that the qualification requirements is evaluated under a "Pass/Fail" criteria as described in the "Criteria" tab in eSorucing. The Technical Criteria will be evalauted as per point allocation described in the document "3.2. RFP_2026_62729 - Form D_ Technical Evaluation Form.xlsx" part of this tender.Clarification 44- Will bidders be provided with:UNOPS brand assets (logo files etc in formats such as SVG, EPS, AI or similar for use within the sample deliverables?)Answer 44- Please review the document "6. UNOPS Branding 2025" part of this tender as it contains all branding.Kind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 35- Can UNOPS clarify the expected types of video production outputs under this LTA (animated explainer videos, live-action recordings, motion graphics, screen captures, simulations, interactive videos, voice-over production, subtitling, and multilingual localization), and whether there are preferred production standards, formats, or delivery requirements for each?)Answer 35- Video production outputs will vary depending on the project requirements, scope and budget.Whilst there are no preferred production standards, formats, or delivery requirements, it is recommended to use optimized images in the following file formats; JPG, PNG, JPEG, SVG or GIF; and Videos in the following file formats: MP4, MOV, WMV, AVI and MPEG.Clarification 36- Is generative AI permitted in content creation workflows? If permitted, what disclosure requirements apply?Answer 36- The bidders have the liberty to use AI to develop the course content or use illustrative content on the topic.Please note, however, that the focus here is not on the content itself but on the learning design, pedagogical approach, quality of graphics, accuracy of translations, and the level of creativity/innovationClarification 37- Are there approved or prohibited AI platforms/tools?Answer 37- There are no approved or prohibited AI platforms/tools.However, the use of AI should always comply with the requirements set out in the ToRs under Section 4.Clarification 38- Should we assume WCAG 2.2 AA compliance for all learner-facing content?Answer 38- Yes, that is correct.As stipulated in the ToRs, courses developed should adhere to Web Content Accessibility Guidelines (WCAG 2.2) standardsClarification 39- Will UNOPS require third-party accessibility certification or VPAT documentation?Answer 39- NoClarification 40- What evidence is required for accessibility, cybersecurity, privacy, and AI governance compliance?Answer 40- The evaluation for this criteria will be based on the replies provided by the bidders and on the samples provided in the Technical Evaluation so please make sure they showcase your ability to fulfill the entirety of the requirementKind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 14- Potential content areas under the LTAAs the RFP focuses on digital learning services rather than predefined training topics, could you please confirm whether future assignments under the LTA may cover a broad range of professional development areas, such as project, programme and portfolio management, leadership, communication, negotiation, stakeholder engagement and change management, depending on UNOPS’ needs?Answer 14- The LTA will solely focus on digital learning services. Our Subject Matter Experts in eLearning projects are usually UNOPS perssonel who specialize in different fileds/areas such as project management, change management, communications, etc. Where necessary, other stakeholders are engaged as SMEs for these topics, under a different LTA.Clarification 15- UNOPS LMS platformCould you please confirm which LMS platform UNOPS currently uses, or plans to use, for hosting the digital learning resources developed under this LTA?Answer 15- UNOPS currently uses Docebo LMS but this may change depending on the outcome of the relevant procurement processes for an LMS in the future. The focus and minimum requirement here should be on ensuring the deliverables from the Offeror are "SCORM-compliant."Clarification 16- Final and supporting deliverable formatsWe understand that final courses should be delivered in SCORM/xAPI-compliant format, ready for upload into the UNOPS LMS. Could you please confirm whether UNOPS also expects suppliers to provide any editable source files or supporting formats, such as HTML5 files, PowerPoint, PDF, video files, or design/source files?Answer 16- As stipulated in the ToRs, as a deliverable for all eLearning development projects, the bidder shall provide the course SCORM file and ALL the corresponding source files used in the project (as a ZIP package).Clarification 17- Deployment through UNOPS LMSWe understand that suppliers are expected to develop and deliver LMS-ready digital learning resources for deployment within UNOPS’ own LMS. Could you please confirm whether this understanding is correct?Answer 17- Yes, that is correct.As stipulated in the ToRs, as a deliverable for all eLearning development projects, the bidder shall provide the course SCORM file and all the corresponding source files used in the project (as a ZIP package).Clarification 18- The Instruction to Offerors document refers to Section I - RFP Particulars multiple times, and it seems to have critical information about the scope of the RFP, terms of engagement and proposal formats.Could you please share the Section I - RFP Particulars? This document is missing. Based on this document, we can send our queries, if any, and submit our proposal.Answer 18- The RFP Particulars section is the one included in the Particulars tab of eSoucirng, there is no additional document.Clarification 19- How many vendors does UNOPS expect to award under the LTA?Answer 19- As stated in the Particulars Tab in eSourcing, under the Scope of Proposal section, a Maximum of three LTAs are to be awardedClarification 20- How will work be allocated among selected LTA bidders?Answer 20- The assignments will be allocated based on expertise of each vendor.Clarification 21- Can UNOPS provide historical spend or project counts for similar services?Answer 21- Drawing from the projects in the last 2 years, UNOPS spent around USD $300 000 on digital learning servicesClarification 22- How are project requests funded?Answer 22- The funding of the projects may vary among projects but UNOPS will only place orders when funding is 100% available.Clarification 23- Does UNOPS envision assigning individual learning projects, or assign a block of training needs to be completed within a specific timeframe?Answer 23- The assignments will be directly allocated based on expertise of each vendor.Clarification 24- Will projects be directly assigned or competed among awarded vendors?Answer 24- The projects will be directly allocated based on expertise of each vendor and the available budget.Clarification 25- Is there a geographic preference for the execution of this work?Answer 25- No geographic preferenceClarification 26- What is the estimated annual project volume?Answer 26- Drawing from the projects in the last 2 years, UNOPS spent around USD $300 000 on digital learning servicesClarification 27- What percentage of projects are expected to be: eLearning development, graphic modernization, translation/localization, maintenance/bug fix?Answer 27- Whilst most of the projects will be for eLearning development, there is no predefined ratio of project scope. The project scope always varies and depends on the learning needs idenitified.Clarification 28- What is the average project size in terms of slide count, runtime, languagesIs there an existing backlog, and can UNOPS share indicative volume by project type and complexity?Answer 28- Project sizes and complexity will vary from project to project, depending on the course objectives and project requirements. We have courses ranging from 30 minutes to 6 hours, all with varying levels of complexity. These requirements and expectations are normally discussed and agreed on at the start of the project.Drawing from the projects in the last 2 years, UNOPS spent around USD $300 000 on digital learning servicesClarification 29- How will UNOPS distinguish revisions, defects, and scope changes after storyboard/alpha/beta review?Answer 29- These are all defined and agreed on with the relevant stakeholders at the start of the project.Clarification 30- Is UNOPS interested only in project execution, or also in a managed operating model for intake, backlog, QA, standards, metrics, and continuous improvement?Answer 30- While the primary focus remains on the execution of projects, establishing a managed operating model is crucial for handling intake, managing the backlog, ensuring Quality Assurance (QA), and other related processes.Clarification 31- Are vendors expected to provide editable native source files for all tools used?Answer 31- The vendor is required to provide all the required source files. This includes the e-learning authoring source files, Source images/videos, Source documents (e.g. PDFs), etcClarification 32- What LMS will receive the SCORM/xAPI packages, and are there LMS-specific technical/testing requirements?Answer 32- UNOPS currently uses Docebo LMS but this may change depending on the outcome of the relevant procurement processes for an LMS in the future. The focus and minimum requirement here should be on ensuring the deliverables from the Offeror are "SCORM-compliant."Clarification 33- Should bidders use UNOPS tools or their own authoring tools, and are any tools preferred, required or prohibited?Answer 33- Bidders should use their own authoring tools. Whilst most of our projects in the past were built using Articulate Storyline, the use of other SCORM-compliant authoring tools is permissible and welcome.Clarification 34- For existing courses, will UNOPS provide editable source files? If not, should updates be treated as recreation/redevelopment?Answer 34- In cases where an exisitng course redisign or update is required, UNOPS will provide the required source files.Kind regards

New amendment added #1: Dear Potential BiddersPlease be aware of the following amendments:1. Deadline for clarifications has been extended2. Deadline has been extendedKind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 10- Could you please provide indicative expectations regarding turnaround timelines for:localization/translation assignments,graphic modernization requests,and full eLearning development projects?Answer 10- Turnaround timelines will vary from project to project, depending on the duration and complexity of the course. Timelines on these are normally discussed and agreed on at the start of the project.Clarification 11- Could you please clarify whether there are preferred or recommended authoring tools for course development and maintenance (e.g. Articulate Storyline, Rise, Adapt, dominKnow, etc.)?Answer 11- There are no recommended authoring tools. The use of any SCORM-compliant authoring tools is permissible and welcome.Clarification 12- Could you please clarify whether accessibility compliance is expected to include formal testing with assistive technologies and accessibility audits, or whether vendor self-assessment against WCAG standards is considered sufficient?Answer 12- Vendor self-assessment against WCAG standards is sufficientClarification 13- With reference to the Request for Proposal in question and following a careful review of the documentation available on the procurement platform, we inform you that we have been unable to locate the document entitled "Section I: Request for Proposal Details."We would therefore appreciate it if you could confirm where it can be found.Answer 13- The Section I refers to the document "1. RFP_Section_I_Instruction_to_Offerors.pdf". Please indicate were a document "Section I: Request for Proposal Details." is referenced-Kind regards

New clarification added: Dear Potenital BiddersPlease be aware of the following clarifications: Clarification 1- Following our review of the RFP documentation, we would respectfully like to inquire whether UNOPS would consider extending the current submission deadline.Given the scope and complexity of the requested technical submission — including the preparation of a substantial interactive 60 minutes eLearning sample package and supporting documentation — and considering the timing of the invitation and upcoming Italian public holidays, the current timeline appears particularly compressed.For this reason, and if operationally feasible, we would kindly ask UNOPS to consider granting an extension of approximately two additional weeks.Answer 1- An extension of two weeks will be applied to the deadlines of this tender.Clarification 2- We would kindly appreciate clarification regarding the interpretation of the sample deliverables requested in the Technical Evaluation Form, specifically in relation to Samples 1, 2 and 3.In particular, with reference to the rows related to the sample eLearning deliverables for:Level 2 (Intermediate) interactivity/complexity; andLevel 3 (Premium/Advanced) interactivity/complexity,we would like to confirm our understanding of the expected scope of development.Could UNOPS kindly clarify whether bidders are expected to:Fully write and develop complete 60-minute eLearning courses for:Level 2 in English, French and Spanish; andLevel 3 in English;or whether bidders are instead expected to develop only a representative sample/portion of a 60-minute course.If the latter is the intended interpretation, could UNOPS kindly specify the expected size/scope of the sample deliverables, including the approximate number of minutes/slides/interactions expected for each sample submission.Answer 2- Bidders are expected to fully design and develop 60-minute eLearning courses for Samples 1, 2 and 3.Please note, however, that the focus here is not on the content itself but on the learning design, pedagogical approach, quality of graphics, accuracy of translations, and the level of creativity/innovation.Clarification 3- To create a 60 minute interactive course from scratch in under 3 weeks is quite an undertaking both in terms of time, cost and quality. It certainly wouldn't represent our best work.Could I therefore please ask:1) Are you expecting a complete fully functioning course, or a prototype/concept?2) Will you be assessing the quality of the content/translations, just the learning design, creative design and technical?3) In content is just meant to be illustrative, would it be acceptable to use AI to:a) generate source content?b) translate the content into French/Spanish?4) Could sample 3 be integrated into sample 1/2 as a section, rather than being a separate course? i.e. 1 x 60 minute course that shows both L2 + L3?Answer 3- 1. Bidders are expected to fully design and develop 60-minute eLearning courses for Samples 1, 2 and 3.2. Please note, however, that the focus here is not on the content itself but on the learning design, pedagogical approach, quality of graphics, accuracy of translations, and the level of creativity/innovation.3. The use of AI is acceptable for generating illustrative content and for text translation, as long as the translations are accurate4. Sample 3 has to be a separate course. It can be, however, be based on the same content used for Sample 1.Clarification 4- We recognise that no work is guaranteed, but do you have an estimated LTA spend over the initial 3 years?Answer 4- Drawing from the projects in the last 2 years, UNOPS spent around USD $300 000 on digital learning servicesClarification 5- Expected scope of eLearning sample coursesForm D (Technical Evaluation Form) requires bidders to submit sample eLearning courses on "Introduction to Project Management Principles" at Level 2 (Intermediate) and Level 3 (Premium/Advanced) complexity. Could you please clarify the expected number of content screens or slides for each sample? Are the samples intended to cover the whole duration of the courses (1h)?Answer 5- Bidders are expected to fully design and develop 60-minute eLearning courses for Samples 1, 2 and 3The number of slides is not fixed. It will depend on the pedagogical and instructional design approach taken. Ultimately, the average time required for a learner to go through the course developed must be an hour, whether this is 30, 40 or 45 slides.Clarification 6- The RFP does not indicate whether UNOPS will provide any source materials for the "Introduction to Project Management Principles" course samples. Could you please confirm whether bidders are expected to develop all course content independently from scratch, or whether any content resources will be provided by UNOPS?Answer 6- The bidders have the liberty to develop the course content or use illustrative content on the topic.Please note, however, that the focus here is not on the content itself but on the learning design, pedagogical approach, quality of graphics, accuracy of translations, and the level of creativity/innovationClarification 7- Acceptable authoring tools for Level 3 (Premium/Advanced) sampleSection G of Form D states that the Level 3 sample deliverable may be shared as "a SCORM file AND an Articulate link." Our company works with a range of professional e-learning authoring tools, including Articulate 360, mAuthor, and Avallain Author. For highly gamified, advanced interactive content — as required at Level 3 — tools such as pure HTML5 or mAuthor offer significantly greater flexibility and capability than Articulate 360 alone. Could you please confirm whether the reference to "an Articulate link" is intended as a mandatory requirement, or whether other SCORM-compliant authoring tools are also permitted? We wish to ensure that our submission showcases the highest possible quality of Premium content using the most appropriate tool available to us.Answer 7- The use of other SCORM-compliant authoring tools is permissible and welcome.Clarification 8- Could you please clarify how assignments will be allocated among awarded vendors under the LTA framework (e.g. direct assignment, mini-competition, rotation, expertise-based selection, or another mechanism)?Answer 8- The assignments will be allocated based on expertise of each vendor.Clarification 9- Could you please provide indicative expectations regarding typical project sizes and complexity, such as:average slide counts,typical course duration,and/or expected distribution across Level 1, Level 2, and Level 3 eLearning projects?Answer 9- Project sizes and complexity will vary from project to project, depending on the course objectives and project requirements. We have courses ranging from 30 minutes to 6 hours, all with varying levels of complexity. These requirements and expectations are normally discussed and agreed on at the start of the project.Kind regards