Establishment of Long-Term Agreements (LTAs) for the Supply of Laboratory, Medical, and Solar-Powered Refrigerators, Freezers, and Ultra-Low Temperature Freezers for UN Web Buy Plus

New clarification added: Question: Will you accept signing the contract and PO in our company's name? Plus, will payment be made to our bank account in another country?Answer: Provided that the bidding entity and the contracting entity are the same legal entity. Payment to a bank account of the same company name located in another country shall be subject to UNOPS verification.

New clarification added: Question: Do you accept FCA or CFR incoterm?Answer: Bidders are requested to submit prices only on an FCA Incoterms basis, as specified in the solicitation documentQuestion:  Do you accept external registered companies outside your country to participate and to be equally evaluated with local registered companies?Answer: Yes. International companies are allowed to participate and will be evaluated in accordance with the criteria specified in the solicitation documents.Question:  Will importing and customs clearance be done under UNOPS name in your country?We are distributor of many manufacturers but those vendors have no local representatives in your country. So would you accept shipping you the items and full process of customs clearance to be done under your name?Answer: Importation and customs clearance will be handled through the established freight LTA holders in accordance with the contractual arrangements of the end user or the relevant UNOPS country office. Accordingly, the bidder will not be required to perform importation and customs clearance activities at the destination.However, the offered Goods shall be supported through an after-sales service network during the warranty period. The bidder shall demonstrate the availability of legally established local service providers authorised by the manufacturer in the required regions and countries, as specified in Annex 4 – Worldwide Commercialization Capability Requirements.Question: Customs clearance for importing will be done from A-Z by the you and there will be 100% VAT except and customs fees except 100%. So nothing will be paid by the supplier?Answer: Prices are requested on an FCA Incoterms basis. Therefore, importation, customs clearance, customs duties, VAT, and any other import-related charges at the import destination shall all be excluded from the bidder’s price proposal.Question: Is there any restrictions on country of origin and manufacturing countries or all brand names from any source country will be accepted?Answer: There are no restrictions on the country of origin, manufacturing country, or brand names unless otherwise specified in the tender document. However, all offered Goods and manufacturers shall comply with the applicable eligibility, qualification, technical, regulatory, and certification requirements set out in the tender documents.Question: Do you accept quality certificates to be provided by manufacterer only as we are just distributor?Answer: No. Please refer to the latest amendment issued under Qualification Criterion No. 3.3. In accordance with the revised qualification requirement, the BIDDER shall hold a valid ISO 9001:2015 Quality Management System certificate. Where the BIDDER is the manufacturer, such certificate shall be issued by an accredited certification body recognized under the International Accreditation Forum (IAF). Accordingly, where participating as a distributor, the bidder shall comply with the qualification requirement applicable to the BIDDER.Question : Is there any installation or maintenance required?Is any mandatory periodic maintenance required for this project?Answer : Please refer to Annex 1 – Form D (Technical Bid Form), Annex 2 – Form C (Financial Bid Form), and Annex 3 for the applicable requirements. Bidders shall include pricing for installation and commissioning, training, and all mandatory options in the Price Form. Preventive and corrective maintenance during the warranty period shall be included in the offered price and performed in accordance with the technical specifications and the manufacturer’s recommended maintenance schedule.Question:  Do you accept partial quoting, or must two items be quoted?Answer: Yes. Partial quoting is accepted. Bidders may submit offers for one or more items or for all items under this tenderQuestion: After checking, Laboratory freezers are not subject to mandatory energy efficiency certification. Please kindly remove the requirement for providing current energy efficiency certificate from the bidding specifications.Answer: The published specifications for laboratory freezers do not require the submission of a mandatory energy efficiency certificate.Question:  For vaccine Refrigerators: WHO/PQS pre-qualification is top priority requirement? The listed technical requirements are more like features of Laboratory Refrigerators, eg. forced air cooling, glass door and other key performance indicators, but not WHO/PQS Vaccine Refrigerators in the global market.Answer : WHO PQS prequalification is the primary requirement for vaccine refrigerators, and all offered products must hold a valid PQS code , therefore please ensure that the offered refrigerator is PQS‑listed, while meeting the technical descriptors provided.Question: For vaccine Refrigerators: The required capacity refers to the gross volume of inner cabinet or net vaccine storage capacity?Answer : The capacity range indicated in the specification refers to the gross internal volume of the cabinet.Question : . We have models with slightly bigger capacity than required, but similar or better performance and more competitive price. Is it acceptable?Similarly, we have models with slightly smaller capacity than required, but similar or better performance and more competitive price. Is it acceptable?Answer : Bidders are requested to comply with the minimum technical specifications stated in the solicitation document. 

New amendment added #2: Amendment to Qualification Criteria under the Criteria TabRevision to Qualification Criteria No 3.3 shall read as follows:The BIDDER shall hold a valid ISO 9001:2015 Quality Management System certificate. Where the BIDDER is the manufacturer, the ISO 9001:2015 Quality Management System certificate shall be issued by an accredited certification body recognized under the International Accreditation Forum (IAF)

New amendment added #1: Revision of the Deadline date and  Clarifications. The relevant Contract provisions indicated below are amended to read as follows;Deadline under General2026-06-15 16:00 UTC Clarifications under General2026-05-25 10:00 UTC

New clarification added: Question : In case of alternative offer within the same lot, could you please let us know how to mention it in Annex I - Technical specifications. Should we add a new column for this alternative within the same tab or create a new tab separately?Answer: Please use two separate files for the Annex I – Technical Specifications submission. Kindly mark one file as the “Main Offer” and the other as the “Alternative Offer” to ensure clear identification and evaluation.

New clarification added: Question: Vaccine refrigerators have been classified as MD. Is WHO/PQS pre-qualification sufficient to prove MD?Answer:  WHO/PQS prequalification with a valid PQS code is considered acceptable as the required regulatory approval for the offered vaccine refrigerator under this tender. In addition, the manufacturer shall provide a valid ISO 13485:2016 Quality Management System certification, as specified in the technical requirements.Question: Some of the laboratory refrigerators have been classified as MD. What's the intended use and certification requirement of these items?Answer: The laboratory refrigerators classified as Medical Devices (MD) are intended for the storage of temperature-sensitive medical and laboratory materials, including biological materials, reagents, clinical samples, pharmaceuticals, and other products used in clinical, medical, research, biomedicine, and academic laboratories, as specified in the technical requirements.The applicable certification requirements for these items are those specified in the solicitation document, including relevant regulatory approvals and Quality Management System certification of the manufacturer.Question: The service costs for the same item in different countries vary lot due to the different economic development levels. Is it mandatory to input the service prices now?Answer: Yes. It is mandatory to quote the prices of the mandatory items requested in the price form, including the required service-related components.Question: The evaluation and awarding will be by item, right? We may not be able to offer all the listed itemsAnswer: Evaluation and award will be conducted on an item-by-item basis. Bidders are allowed to bid for any individual item, any combination of items, or all items under the tender.Question: WHO has updated the PQS standards for vaccine fridges and required addition of EMS (Equipment Monitoring System + Subscription). Is EMS mandatory for this tender?Answer:  You can quote with EMS (instead of USB storage) as standard and subscriptions as optionalQuestion:  Kindly advise in "Table 2. Details of technical documentation to be submitted with the Offer" if commercial availability refers to a stock availability in the mentioned continents.Answer: “Commercial availability” does not refer to stock availability in the mentioned continents. This criteira linked to Annex 4 of Section II - List of Requirements.As per Annex 4: Worldwide Commercialization Capability, compliance with the following global marketing criteria:The offered Goods shall be commercially available and supported through an after-sales service network in the following regions: Africa, Asia & Middle East, and the Americas (North America, Central America, South America, and the Caribbean).There shall be at least one legally established local service provider duly authorised by the manufacturer to provide after-sales services, including delivery, assembly, installation, calibration, testing, training, and warranty coverage, at the agreed delivery, installation, and commissioning site(s), in a minimum of three countries within each region.The BIDDER shall submit, as part of the offer, a list of local service providers, including their contact details for each region and country.Question: Can an entity which is not a manufacturer of the item bid for the referended tender?Answer: Yes. Non-manufacturer entities are allowed to participate in the tenderQuestion: As per clause 39 - confidendiality, all documents provided by UNOPS shall be treated as confidential.Could you please advise, if all documents and information provided by the bidders shall be treated as confidential?Answer: UNOPS will treat all documents and information submitted by BIDDERS confidentially in accordance with Clause 39 of Section I – Instructions to Bidders.Question: This tender is comprehensive, including all kind of cold chain equipment and local services, and it takes time to prepare the proposal. Is it possible for deadline extension?Answer: The bid submission deadline will be extended by an additional two (2) weeks.Question: Regarding the technical specifications, our product line is classified into two categories based on their intended use and the Medical Device Regulation (MDR – EU 2017/745): Products Classified as Medical Devices (MD).Products: Blood Bank Refrigerators, Plasma Freezers, Laboratory FreezersCompliance: These units are specifically designed for medical purposes. Therefore, they are classified as Medical Devices under MDR and are covered by the relevant MDR certificates.2. Products Classified as Non-Medical Devices (NO-MD)Products: Laboratory Refrigerators, Pharmacy Refrigerators, and Combined Refrigerator & Freezer, Laboratory Ultra Low Freezer units.Compliance: These models are designed for general laboratory and pharmaceutical storage. Consequently, they are not classified as medical devices within the scope of MDR.Certification: Since these products fall outside the MDR classification, an MDR certificate cannot be issued for them. We will provide the CE DECLARATION OF CONFORMITY for these device from our side.Technical Standards and Safety Although classified as NON-MD, these units are manufactured to the highest technical standards. They fully comply with international safety and performance regulations, including:IEC: International Electrotechnical Commission standards.LVD: Low Voltage Directive (Electrical Safety).EMC: Electromagnetic Compatibility.Summary for Tenders: For Laboratory, Pharmacy, and Combined units, the technical compliance is verified through IEC, LVD, and EMC declarations and test reports instead of an MDR certificate.Answer: The product classification is specified according to the intended use and applicable regulatory requirements. Bidders are required to comply with these requirements when submitting their quotations.Question: PV solar-powered refrigerators, Solar-powered refrigerator/freezers . Are you sure about the MD (Medical Device) classified in these? Could you please clarify?Answer: No other regulatory certifications are required apart from the WHO PQS certification.Question: Regarding the technical specifications for the Laboratory Freezers, specifically the clause: "Featuring at least four (4) internal compartments with at least three (3) removable sliding storage drawers or shelves...", we would appreciate your clarification on the following technical points:Configuration of Compartments: Does the requirement for "four (4) internal compartments" refer to the four distinct storage areas created by the installation of three (3) removable shelves/drawers? (i.e., the spaces above, between, and below the three units).Separation Requirements: To "ensure separation of contents," is it mandatory for each compartment to be equipped with individual internal doors (inner doors)?Alternatively, would a configuration of three sliding drawers be considered sufficient to meet the physical separation and thermal stability criteria?We want to ensure our technical proposal aligns perfectly with your operational requirements. Thank you in advance for your guidance.Answer: The 4 compartment will constitute with 3 removable drawers or shelves and the spaces created above , between and under the three units.

New clarification added: Question: Please clarify what you mean by: " MD" and " No MD - No IVD" in Section II: List of Requirements ?Answer: “MD” refers to Medical Device. “No MD – No IVD” refers to products that are not classified as Medical Devices and not classified as In Vitro Diagnostic (IVD) medical devices.Question: Please confirm if For D is Annex I that needs to be completed.Answer: Bidders are required to complete Form D – Annex I: Technical Specifications and Compliance Sheet for each quoted product.Question: Kindly note that all those items come assembled already so what do you mean by installation, commissioning? They are plug and play you need to only hoop them to power ,please clarify ?Answer: These units are generally plug-and-play. Installation and commissioning mainly refer to positioning, connection to the power supply, initial setup, and basic operational verification. Please also note that installation and commissioning are included as a Mandatory Option and shall be provided if requested by the end user based on the quoted prices for the mandatory Option.Question: Is there any forecast information available on expected quantities per item that might be ordered during the initial LTA period of 3 years?Answer: Please note that no minimum quantities can be guaranteed under the LTA. The quantities to be procured during the LTA period will depend on actual project requirements and demand from global clients.Question: Do you have a list of countries where installation and commissioning as well as trainings might be required?Answer: At this stage, the final list of destination countries cannot be confirmed. The final destination will depend on the requirements of the respective clients and projects.Question: Could you please advise if the Post Sales Services are mandatory to offer?Answer: Please note that the Post Sales Service is part of the technical specifications. Standard technical specifications and mandatory options should be complied with accordingly.Failure to comply with standard specifications and mandatory options may result in the bid being considered non-compliant.Question : With regard to Item Nos. 6, 7, 8, 9, and 10 classified as “No MD / No IVD”, kindly clarify whether ISO 13485 certification is applicable. If not applicable, can the requirement be marked as N/A, or may a formal Statement of Non-Applicability be submitted instead of the ISO 13485 certificate?Answer:  For Item Nos. 6, 7, 8, 9, and 10 classified as “No MD / No IVD”, ISO 13485 certification is not requested under the technical specifications.Question:  For the solar-powered cold chain equipment classified as Medical Devices, we understand that compliance is demonstrated via WHO PQS prequalification.WHO PQS certification includes design, performance, quality and suitability requirements specific to medical cold chain use.We would therefore appreciate confirmation that WHO PQS approval is considered sufficient documentation for the solar-powered MD products and that a separate ISO 13485 certificate is not additionally requiredAnswer:  Please note that bidders shall comply with the Quality Management System (QMS) certification requirements requested under the technical specifications for the relevant items. As stated in the tender specifications, the manufacturer shall provide ISO 13485:2016 or ISO 9001 certification, as applicable to the offered Goods. WHO PQS approval should be submitted as part of the regulatory compliance documentation, where applicable; however, it does not replace the QMS certification requirements requested under the tender specifications.Question: We note that some of our offered bio products are intended exclusively for general laboratory and research use, and do not have a medical or clinical intended use, despite being used in bio or laboratory environments.Based on this intended use, we understand that these products are not classified as Medical Devices.We kindly request confirmation whether such products without a medical intended use may still be considered eligible and evaluated, even if they do not comply with MD‑specific requirements applicable to other product groupsAnswer: Please note that bidders shall comply with the technical, regulatory, and certification requirements specifically requested under the technical specifications for the relevant items. Where the offered product is classified under the tender specifications as “No MD / No IVD”, MD-specific regulatory requirements may be considered not applicable, where appropriate. However, products offered against items classified as Medical Devices shall comply with the applicable MD requirements stated in the tender specificationsQuestion:  Could you please confirm if a single manufacturer is permitted to authorize multiple bidders to participate in the same tender? Specifically, we would like to know if it is acceptable for more than one bidder to represent the same manufacturer with valid, separate authorization letters.Answer:  During the financial evaluation, where multiple bidders offer the same make and model from the same manufacturer, only the lowest bidder is considered for recommendation.Question :  Have the products, that we are offering, to be fully compliant with the mandatory requirements (net volume, temperature range, material etc.) or are small deviations from the requirements accepted?Answer : The offered products shall comply with the mandatory technical requirements specified in the tender documents. Any deviation from the mandatory technical requirements may result in the offer being considered non-compliant.