RFI-2026-001 – IT services

Dear Sir/Madame, The World Trade Organization (WTO) is currently undertaking a Reques for Information (RFI) - RFI-2026-001 – IT services. The main purpose of this RFI is to identify qualified companies capable of ensuring the delivery of excellent services in view of enhancing the effectiveness and efficiency of WTO Secretariat operations in support of Members. The information collected through this RFI – using the template shared as an annex to this letter – will facilitate a better understanding of market solutions, methodologies, timeframes, costs, and relevant industry conditions or practices for the provision of the required services. 2.2. Product/services and features The IT services subject to this RFI are structured in 6 lots as follows: A. Lot 1: Hosted Infrastructure & Application Services B. Lot 2: IT Infrastructure & Managed Services C. Lot 3: M365 Mail Management & Teams Telephony D. Lot 4: Endpoint Management Services (MECM) E. Lot 5: Cybersecurity Services F. Lot 6: Service Now The WTO would like to thank you in advance for your interest in WTO procurement opportunities. Yours Sincerely, WTO Procurement Section