UNFPA, the United Nations Population Fund, is the United Nations sexual and reproductive health agency. Our mission is to deliver a world where every pregnancy is wanted, every childbirth is safe, and every young persons potential is fulfilled. UNFPA works in more than 150 countries and territories, reaching hundreds of millions of women, girls, and young people.

UNFPAs Individual Giving Programme (IGP) is a strategic initiative designed to diversify the organizations funding base by cultivating direct relationships with individual donors. The programme focuses on building sustainable, long-term revenue streams through various giving channels, with a particular emphasis on recurring donations.

IGP operates through digital fundraising campaigns, direct response marketing, and donor stewardship activities to engage supporters worldwide. The programme utilizes Fundraise Up as its primary donation platform, which enables seamless online giving experiences for donors.

UNFPA hereby solicits a quotation for the following service: Provide comprehensive donor support services for UNFPAs IGP, encompassing both inbound and outbound activities, subject to UNFPA approval, donor consent/preferences, and agreed workflows. 

●      Provide timely, professional, and empathetic responses to all donor inquiries within established service level agreements.

●      Protect donor trust and brand reputation through consistent tone and compliance.

●      Support monthly donor retention through both proactive and reactive retention strategies.

○                Proactive retention may include early engagement touchpoints such as welcome calls to new monthly donors, follow-up outreach within the first 30–60 days of sign-up, and upgrade requests for emergencies.

○                Reactive retention includes structured retention efforts when a cancellation request is received, such as offering alternatives (e.g., amount adjustment, temporary pause) before processing the cancellation, in line with UNFPA-approved scripts and workflows.

●      Maintain donor satisfaction rates of 90% or higher through quality interactions.

●      Provide regular reporting on donor inquiry trends, volumes, reimbursement request rates, reactive retention rates, and resolution rates.

●      Coordinate with UNFPA’s donor management team to escalate complex cases (high-value donor issues, legacy giving, legal threats, media attention, reputational risks).

UNFPA is using Quantum, an ERP platform based Oracle Cloud, which supports the United Nations procurement processes. To access the Solicitation Documents and/or submit a response, please log in to the Quantum and subscribe to the subject tender following the instructions below:

(I) Suppliers with an Existing Profile in Quantum:

• If you already have a profile in Quantum, please use the following link to access the system: http://supplier.quantum.partneragencies.org/
• To locate the tender and submit a response, please refer to the Quantum Negotiation Module Supplier User Guide.

Note: Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from the previous registration.

(II) Suppliers without an Existing Profile in Quantum:

• If you have not previously registered in Quantum, you can register a profile using the Quantum Supplier Registration link.
• For guidance on creating your profile, locating the tender and submitting a response, please refer to the Quantum Negotiation Module Supplier User Guide.
• For additional instructions on managing documents such as Purchase Orders, Invoices, Contracts in the Supplier Portal, please consult with the following link: Quantum Supplier Portal User Guide.

(III) Notifications from UNFPA regarding the tender:

To ensure you receive any updates or Amendments related to the tender, kindly create a draft response without submitting. This will activate notifications from the system regarding the changes to the tender requirements, if any.

(IV) Clarification Requests:

Should you require any clarifications, please use the "Messages" functionality directly in the system.

Thank you and we look forward to receiving your quotation.

Corporate Procurement Services Team

Supply Chain Management Unit

UNFPA