Establishment of Long-Term Agreements for the Supply of Ambulances for UN Web Buy Plus

New clarification added: Question:Dear Sirs,We appreciate the extension. Yet the new deadline is now right after Easter Holidays, where most manufucatures are closed down. Thereforw we kindly ask for extension to April 14. Answer:Unfortunately no further extension is expected. The total bidding period for this tender is 8 weeks. 

New clarification added: Question:  Item: 1.1 ALS Van/Box High Roof- What are the minimum/prescribed dimensions requirements for the Van/Box? Answer:  Unops has deliberately not indicated minimum measurements, but the required minimum wheelbase indicates the sizes of the ambulances.  Question: Item 1.5 ALS: What differentiates the Van/Box High Roof to the Van High Roof? You can provide examples of automobiles for reference.Answer: A Van ambulance is based on a standard manufactured high roof cargo van which is converted into an ambulance. The Box type is based on the chassic of a pick-up with a purpose build patient compartment.

New amendment added #3: Clarification deadline extension to 24 March 2026Bid closing deadline extension to 7 April 2026Addition of Document checklist for Desirable OptionsAmendment of Schedule of requirement: New Maximum delivery time 20 weeks

New clarification added: QUESTIONS:Dear Sir/MadamA few questions concerning Annex I:1.5, PATIENT COMPARTMENT-  In the excel sheet, you mention 'Bench/seat for attendance with storage room underneath' suggesting one or the other by using (/). Please can you advise whether you prefer an attendant bench or a seat for the sake of comparing 'apples with apples' since a bench and a seat are priced differently. Furthermore, if you need storage underneath, then we would proceed with a bench since a seat doesn't offer the option for storage.Please advise whether your preference is to have both an attendant bench and a seat simultaneously? 1.5, DESIREABLE OPTIONS- We recommend 'Intercom system between driver cabin and patient compartment, if not STD' be a standard option for box type conversions, otherwise you risk receiving the ambulance with no means of communication between the driver and patient cabin if this option is not selected on UNWB.Furthermore, for Annex I, pricing needs to be added to column 'N' where there appears to be no header as such. Is this correct? RegardsANSWERS:- As stated in the technical requirements, it must be a seating arrangement with storage arrangement underneath and a bench will perfectly fulfill the requirement. No need for both a bench and a separate seat simultaneously.- The specification does in fact specify either sliding window OR intercom. It seems the text is hidden. Please widen the column to see the entire text in Lot 1, 2 and 3. 

New clarification added: QUESTIONS:Dear Procurement Team,I hope you are doing well.As we are preparing our submission, we are facing some challenges with our suppliers due to Ramadan and the current tensions in the Middle East. These factors are causing delays and disruptions in getting updated prices and lead times.In this context, we would like to kindly ask if it would be possible to extend the submission deadline to allow our suppliers sufficient time to provide accurate information.We appreciate your understanding and support and remain committed to submitting a complete and competitive offer.Best regards----Could you be so kind to extend the deadline to April 6, there are so many lots need to be checked and related drawing should be fabricated and presented. Time is really very limited.ANSWER:A new bid closing extension is set to April 7th, 2026. 

New clarification added: QUESTION:1.5, DESIREABLE OPTIONS- We recommend 'Intercom system between driver cabin and patient compartment, if not STD' be a standard option for box type conversions, otherwise you risk receiving the ambulance with no means of communication between the driver and patient cabin if this option is not selected on UNWB.Furthermore, for Annex I, pricing needs to be added to column 'N' where there appears to be no header as such. Is this correct? ---We would be grateful for your clarification on how bidders are expected to submit 'Annex III - Desirable Options' and supporting documentation since we cannot find a dedicated category under 'Vendor Submisssion Form>Document Checklist'.RegardsANSWERS:- The desirable options suggested by the bidders are to be entered in Annex III. The dedicated ctegory to upload this document is being added in the 3rd amendment to this tender. - There are no pricing columns in the annex I which are the technical specifications and copliance sheet. Prices are to be entered in the Annex II Form C Financial Bid Form - for the main items and options. And for Desirable options, in Annex III Column F.  

New clarification added: QUESTION:Dear Procurement Team,I hope this message finds you well.I am kindly following up on our previous request and would appreciate it if you could confirm the contents of the first-aid kit and whether it remains the same for each lot.Thank you very much for your time and assistance.Best regards,ANSWER:The first aid kit requirements are generic and remain the same for all lots.  

New clarification added: QUESTIONS:- Buenas tardes, por favor podrian indicarnos en que pais se deben entregar las hambulancias------ Could you please provide us with the delivery location so that we can ensure compliance with local regulations and include the appropriate shipping and duties in the price. Additionally, please clarify whether the shipment will be delivered within the USA or if it needs to be exported to a specific country.Your prompt response will help us process your order efficiently.ANSWER:- This tender is to establish global LTAs, in order to serve projetcs worlwide offering a catalogue of Ambulances on UN Web Buy Plus platform. The warranty and after-sales countries are specified in the tender documents (Annex I + Schedule of requirements)

New clarification added: QUESTIONS:Q2.Re Section II: Schedule of Requirements, point D, Delivery Requirement and Comparative Data table: Since majority of ambulances are based on base vehicles straight from production plus time for ambulance modification, the requested maximum delivery time of 6 weeks is too optimistic. Kindly allow us to specify the delivery time per category. Q3.None of the ambulance categories currently request EN1789 certification. However, considering the recent geopolitical situation, we believe that EN1789-certified ambulances, combined with an EU CoC, will be of interest to UNOPS clients in regions such as Ukraine and other areas where EN1789 certification is the required standard. We therefore kindly ask for the creation of an additional category that evaluates EN1789-certified ambulances. This would ensure that the added value of EN1789 certification is properly considered in the financial evaluation, despite the higher cost of these ambulances.  ANSWERS:A2: Production time has been amended to 20 weeks. A3: Thank you. This ambulance tender does not cover EN1789-certified ambulances. The specifications are streamlined to ensure the tender is accessible to major manufacturers.  

New clarification added: QUESTIONS:Q1.Re Stage: 3. Qualification criteria:Where the Bidder is not the manufacturer, both the Bidder and the manufacturer shall hold valid ISO 9001 Quality Management System certificates. We have manufacturer’s authorization and the manufacturer holds ISO 9001.Kindly confirm that a bidder with manufacturer’s authorization and Manufacturer’s ISO 9001 certificates qualify without a bidder’s ISO 9001 certificate. Q2.Re Section II: Schedule of Requirements, point D, Delivery Requirement and Comparative Data table: Since majority of ambulances are based on base vehicles straight from production plus time for ambulance modification, the requested maximum delivery time of 6 weeks is too optimistic. Kindly allow us to specify the delivery time per category. Q3.None of the ambulance categories currently request EN1789 certification. However, considering the recent geopolitical situation, we believe that EN1789-certified ambulances, combined with an EU CoC, will be of interest to UNOPS clients in regions such as Ukraine and other areas where EN1789 certification is the required standard. We therefore kindly ask for the creation of an additional category that evaluates EN1789-certified ambulances. This would ensure that the added value of EN1789 certification is properly considered in the financial evaluation, despite the higher cost of these ambulances.  Q4.Re Alternative bids.How are alternative bids defined. Will you allow the bidder to submit a bid for the same category consisting of e.g. Brand A with manual transmissionBrand A with automatic transmissionBrand B with manual transmissionBrand B with automatic transmission And that the bidder can be awarded all 4 products for the same category?ANSWERS:A1. As per the tender criteria 3.3: The manufacturer of the Ambulance (excluding the truck/vehicle chassis manufacturer) shall provide valid documentation demonstrating compliance with the following standards for each production site from which the ambulance will be supplied: (a) ISO 9001: Quality Management System Certification (b) ISO 14001: Environmental Management System Certification or an equivalent certification. Where the Bidder is not the manufacturer, both the Bidder and the manufacturer shall hold valid ISO 9001 Quality Management System certificates.A2. The tender will be amended to allow a longer production time, which is more realistic for ambulances conversion. The new production time will be communicated before the end of this week. A3. An answer will be provided in the next couple of days. A4. Only one alternative is possible for each item. So when the main offer is A manual, alternative offer is either A auto, B manual OR B auto.  

New clarification added: QUESTION:Thank you for extending the bid submission deadline. However, March 16 is still extremely tight for us to finalize all necessary preparations.China are having spring festival holiday, plant will start work on March 1. In that way, we only have 2 weeks to prepare all biding docs.Could you be so kind to extend the deadline to April 10 so that we can have enough time to prepare everything.ThanksANSWER:The tender closing deadline has been extended to March 31st. No fursther extension will be allowed. 

New clarification added: QUESTION:Dear Sir/Madam,1) For planning purposes, we would be grateful if you could provide a non‑committal estimate of the number of EURO 4 van‑type ambulances you may be able to procure during the initial three‑year LTA period. We fully understand that these figures will be indicative only and that UNOPS will not be held accountable for the numbers, given the non‑binding nature of the LTA.Any indication of anticipated volumes for the three requested regions (Africa, Latin America, and Asia/MENA) would be highly appreciated.2) Furthermore, we kindly request clarification on the warranty and after‑sales service requirements stated below:Warranty: Ambulance chassis, conversion work, superstructure, and all machinery and accessories listed in the tender must be covered by a minimum warranty of 1 year or 20,000 km, whichever occurs first. Medical equipment requires a minimum 1‑year warranty.After‑sales service: To ensure sufficient global coverage, LTAs will only be awarded to suppliers able to provide broad after‑sales service across the following regions. Contact details of the companies providing such services must be submitted in the Checklist section:Africa Region: After‑sales service in at least 10 countriesAsia & Middle East Region: After‑sales service in at least 6 countriesAmericas Region: After‑sales service in at least 6 countriesCould you please clarify whether these requirements apply:Per model / subcategory,Per conversion type (ALS, BLS, Basic), orTo the bid as a whole?For example, if subcategory 2.1 has after‑sales coverage in only 1 African country, but subcategory 2.3 has coverage in 9 African countries, would the submission be considered compliant when taken together?Thank you in advance for your assistance.ANSWER:1) UNOPS can not provide an estimate of the number of EURO 4 van‑type ambulances.2) The criteria applies per sub-category (item). 

New amendment added #2: Bid closing deadline extension to March 31st 2026

New clarification added: QUESTION:Dear UNOPS Team,I hope this message finds you well.Could you kindly clarify whether QA documents and technical files are required for the desirable optional items?If so, we would be grateful if you could specify the exact documentation needed so we can ensure full compliance.Thank you in advance for your support. We look forward to your clarification.Best regards,ANSWER:Yes, if a bidder chooses to offer desirable option, these items must meet the same regulatory requirements as the primary medical equipment listed in the tender. The technical and regulatory documents for these items should be attached, 

New clarification added: QUESTION:Dear Sir/MadamThank you for the feedback provided up until now.(...)Annex IV_2  Sample Long Term Agreement1.6 This Agreement includes the possibility of providing successor models of the Goods listed in Annex 3.  In the event of any model, technical or other changes affecting the Goods as specified in Annex 3, the Contractor shall offer equivalent or better specifications for any Goods ordered pursuant to this Agreement without any increase in the prices as provided for in Annex 3 of this Agreement.We acknowledge this clause concerning successor models. However, in the likely event that the products evolve, are upgraded, or otherwise improved during the term of the contract, it may not be feasible to maintain the same pricing as that of the previous model. Upgraded or successor models often involve updated components, enhanced performance, or new features, which may directly impact production costs and therefore the final price.In such cases, it would be necessary for UNOPS to review and consider the updated pricing associated with any new or improved model that replaces the current items listed in Annex 3, rather than applying the original price of a superseded product.We therefore kindly request clarification from UNOPS on this point and would appreciate confirmation of UNOPS’ position regarding pricing adjustments for successor or upgraded models.ITB_Section_I_Instructions to Bidders29. Evaluation of Bids3) The prices of bids found to be substantially compliant, will be compared to identify the most substantially compliant bid which represents the lowest overall costs to UNOPS.We would like to recommend that product pricing be permitted to be modified within the first 12 months of the Agreement. As currently drafted, suppliers may be compelled to include contingencies in their pricing to account for the restrictions imposed under Clause 5.2 of Annex IV_2 (Sample Long Term Agreement). This could result in higher initial pricing than would otherwise be offered.Allowing reasonable price adjustments within the first year would enable suppliers to provide more accurate and competitive pricing from the outset, thereby ensuring that UNOPS receives the best possible value.In this regard, we kindly ask whether UNOPS would be willing to reconsider Clause 5.2 to help facilitate more optimal pricing and avoid the need for built‑in contingencies.Annex II_Form C-Financial Bid Form_ITB_2026_61355For quantity discounts (5-10) and (>10) , bidders must enter the discount % in columns H and J, the discounted price is automatically calculated in columns I and K. Do not directly enter prices for column I and K.We are pleased to extend additional discounts for volume orders. However, we consider that the pricing structure may be strengthened by incorporating more than the two tiers currently proposed. Should we wish to introduce one or two further discount tiers, kindly advise whether it would be acceptable to add the corresponding columns to Annex II.We look forward to your responses to the above.RegardsANSWER:1- UNOPS acknowledges that product evolution may occur during the contract term. In the event of a model upgrade or replacement, any proposed price increase for a successor model will undergo a formal Reasonableness of Cost (RoC) assessment per the UNOPS Procurement Manual. This assessment ensures that any price adjustment is directly proportional to the enhanced features or performance of the new model. All pricing adjustments are strictly subject to formal review and approval or rejection by UNOPS.2- To ensure fair competition, all bid prices must remain fixed for the initial 12 months of the LTA. It is the responsibility of the bidder to account for market fluctuations within their initial financial proposal. Following the initial 12-month period, any requests for price adjustments will be subject to a ROC assessment and market analysis, and are subject to formal approval or rejection.3- UNOPS appreciates the offer of additional volume discounts. Please note that the quantity discount tiers currently specified in Annex II will be used as the standardized basis for the financial evaluation and comparison between all bidders. To ensure a fair and transparent "apples-to-apples" comparison, bidders must not alter the structure or add columns to the provided Annex II during the solicitation phase. Should your firm be successful, the awarded supplier is encouraged to offer additional or deeper discount tiers at the contract implementation stage. These further discounts can be incorporated in UN Web Buy Plus.

New clarification added: QUESTION:Dear Sir/MadamThank you for the feedback provided up until now.(...)Annex IV_2  Sample Long Term Agreement1.6 This Agreement includes the possibility of providing successor models of the Goods listed in Annex 3.  In the event of any model, technical or other changes affecting the Goods as specified in Annex 3, the Contractor shall offer equivalent or better specifications for any Goods ordered pursuant to this Agreement without any increase in the prices as provided for in Annex 3 of this Agreement.We acknowledge this clause concerning successor models. However, in the likely event that the products evolve, are upgraded, or otherwise improved during the term of the contract, it may not be feasible to maintain the same pricing as that of the previous model. Upgraded or successor models often involve updated components, enhanced performance, or new features, which may directly impact production costs and therefore the final price.In such cases, it would be necessary for UNOPS to review and consider the updated pricing associated with any new or improved model that replaces the current items listed in Annex 3, rather than applying the original price of a superseded product.We therefore kindly request clarification from UNOPS on this point and would appreciate confirmation of UNOPS’ position regarding pricing adjustments for successor or upgraded models.ITB_Section_I_Instructions to Bidders29. Evaluation of Bids3) The prices of bids found to be substantially compliant, will be compared to identify the most substantially compliant bid which represents the lowest overall costs to UNOPS.We would like to recommend that product pricing be permitted to be modified within the first 12 months of the Agreement. As currently drafted, suppliers may be compelled to include contingencies in their pricing to account for the restrictions imposed under Clause 5.2 of Annex IV_2 (Sample Long Term Agreement). This could result in higher initial pricing than would otherwise be offered.Allowing reasonable price adjustments within the first year would enable suppliers to provide more accurate and competitive pricing from the outset, thereby ensuring that UNOPS receives the best possible value.In this regard, we kindly ask whether UNOPS would be willing to reconsider Clause 5.2 to help facilitate more optimal pricing and avoid the need for built‑in contingencies.Annex II_Form C-Financial Bid Form_ITB_2026_61355For quantity discounts (5-10) and (>10) , bidders must enter the discount % in columns H and J, the discounted price is automatically calculated in columns I and K. Do not directly enter prices for column I and K.We are pleased to extend additional discounts for volume orders. However, we consider that the pricing structure may be strengthened by incorporating more than the two tiers currently proposed. Should we wish to introduce one or two further discount tiers, kindly advise whether it would be acceptable to add the corresponding columns to Annex II.We look forward to your responses to the above.RegardsANSWER:1- UNOPS acknowledges that product evolution may occur during the contract term. In the event of a model upgrade or replacement, any proposed price increase for a successor model will undergo a formal Reasonableness of Cost (RoC) assessment per the UNOPS Procurement Manual. This assessment ensures that any price adjustment is directly proportional to the enhanced features or performance of the new model. All pricing adjustments are strictly subject to formal review and approval or rejection by UNOPS.2- To ensure fair competition, all bid prices must remain fixed for the initial 12 months of the LTA. It is the responsibility of the bidder to account for market fluctuations within their initial financial proposal. Following the initial 12-month period, any requests for price adjustments will be subject to a ROC assessment and market analysis, and are subject to formal approval or rejection.3- UNOPS appreciates the offer of additional volume discounts. Please note that the quantity discount tiers currently specified in Annex II will be used as the standardized basis for the financial evaluation and comparison between all bidders. To ensure a fair and transparent "apples-to-apples" comparison, bidders must not alter the structure or add columns to the provided Annex II during the solicitation phase. Should your firm be successful, the awarded supplier is encouraged to offer additional or deeper discount tiers at the contract implementation stage. These further discounts can be incorporated in UN Web Buy Plus.

New clarification added: QUESTION:- Dear Sir/MadamThank you for the feedback provided up until now.1- The extension granted to the 16th March is welcome, however we feel it is still tight given the amount of work that is required to ensure a suitable bid to UNOPS standards. We therefore ask that you reconsider a further extension until the 31st March as originally requested. (...)2-  Thank you for extending the bid submission deadline. However, March 16 is still extremely tight for us to finalize all necessary preparations.China are having spring festival holiday, plant will start work on March 1. In that way, we only have 2 weeks to prepare all biding docs.Could you be so kind to extend the deadline to April 10 so that we can have enough time to prepare everything.ThanksANSWER:UNOPS procurement team takes these requests into consideration and allows a new and final bid closing extension until March 31st, 2026. We believe 7 weeks bidding time is fair considering the type of goods and invovement of potential numerous stakeholders.  

New amendment added #1: Bid closing deadline extension to March 16th 2026

New clarification added: QUESTION:Please clarify the extension of the deadline.Is it March 16th or March 14th?Because two dates have been mentioned by UNOPS.ANSWER:UNOPS procurement team agreed to extend the bid closing deadline. New deadline: March 16th 2026.

New clarification added: QUESTION:Dear UNOPS team,We would be grateful if you could kindly review the following questions for further consideration:We note that prices must remain fixed for the initial 12 months from the date of contract signing. Would UNOPS consider allowing a price review within this period in the event of annual manufacturer price revisions? Please note, 2027 pricing will likely come into effect as from October 2026. We understand that prices are to be submitted in USD. Would UNOPS accept offers in other major global currencies?Given the significant resources required to prepare a compliant ITB response, we must rely on external stakeholders which requires additional time. Due to the current short window for a submission, we would appreciate it if UNOPS could consider extending the deadline until 31 March 2026.We look forward to your response.Kind regards,------ ANSWER:Prices will be reviewed following the initial 12 month period. The Bidder retains full discretion in determining the offered prices, based on its financial and commercial considerationsUSD, EUR and JPY are now the accepted offer currencies. The deadline is being extended until March 14th, 2026. 

New clarification added: QUESTION:Dear UNOPS Team,I hope this message finds you well.Could you kindly clarify the following points:1. For the lots requesting 4WD, would AWD be accepted2. For Lots 1–4, 10–16, and 29–32, should we submit pricing for the Van, Box, and High Roof options, or select only one configuration to offer? We are able to provide all three options (Van / Box / High Roof).3. Similarly, for Lots 21–28 and 37–40 (SUV / Station Wagon), should we price both options or select only one to offer?4. The contents of the first aid kit, and whether the content remains the same for each lot5. Should after-sales services be included in the price, and if so which ones?Given the complexity of the tender and the number of the lots, could you kindly consider extending the submission deadline?Best regards,ANSWER:1. Yes as AWD is also a 4 wheel drive.2. The specifications "Van/minibus or box type High roof chassis converted into an ambulance. Comply and indicate Van type or Box type" explains that bidder should bid for an ambulance made from either A) A Van/minibus type of vehicle with high roof specifications or B) A Box type ambulance with high roof configuration, where the ambulance box is typically installed on the chassis of a pick-up vehicle 3) Or both (since alternative offers are allowed in this ITB) in which case 1) and 2) should be marked "A" and "B"  (e.g. lot 1A and Lot 1B)3. The specifications "SUV / Station Wagon" are two words for the same type of vehicle, namely a 4 wheel drive off-road vehicle with a rear gate/hatch.4. Will be provided shortly in a new answer5. No. However during the warranty period the manufacturer must pay for rectifying defects on vehicle and equipment installed as long as it can be related to a manufacturer defect. 

New clarification added: QUESTIONS:GreetingsWe wish to clarify if the Vehicles required should only be Left Hand Drive vehicles  even for Zimbabwe as outlined in your Technical Specisfications?Regards------ear Sir/Madam,Kindly share the destination country's name/list so we can identify and connect you with the appropriate distributor for that region.Regards,------Greetings!In this regards, kindly share the possible countries, as we need to consider the Chassis for right or left hand drive.looking forward for your urgent response in order to proceed accordingly.Best Regards,------Dear Sir/ Madam,Kindly confirm the final country of destination.Thanks & Regards,ANSWER:The purpose of this tender is to establish Global Long-Term Agreements (LTAs) with eligible suppliers capable of delivering ambulances in at least the minimum number of countries specified in Annex I -Technical Specifications and in the Schedule of Requirements, which will be used to assess technical compliance.Suppliers awarded an LTA will subsequently have the opportunity to indicate, through the UNOPS e-commerce platform (UN Web Buy Plus), the countries where their ambulances are available, taking into account factors such as steering wheel configuration, applicable Euro emission standards, etc.

New clarification added: QUESTIONS:Dear UNOPS Procurement Team,Hope this email finds you well.We are writing to formally request an extension of the submission deadline for the above-referenced tender, currently scheduled for 4 March 2026.Our company has been diligently preparing our bid and is highly committed to providing a comprehensive and fully compliant proposal. However, as you may be aware, the current deadline coincides with the Chinese Spring Festival period, which involves:1. National Statutory Holidays – Official public holidays in China from 15–23 February 2026, during which all operations are suspended.2. Extended Factory Shutdowns – Many manufacturing partners and component suppliers traditionally close for an extended period (often 2–3 weeks) around this festival, as workers travel home for family reunions—a deeply important cultural tradition.3. Consequent Delays in Finalizing Specifications and Documentation – This affects our ability to obtain final technical documents from the manufacturers.To ensure that we submit a bid that is fully aligned with UNOPS technical, compliance, and warranty requirements—and to avoid any risk of incomplete or rushed submissions—we kindly request an extension of the deadline bysix weeks, to 20 April, 2026.Thank you for your understanding and consideration. We remain at your disposal for any further clarification or discussion.Best Regards,------We are writing to formally request an extension of the tender submission deadline.The current tender response period is 10 February 2026 – 04 March 2026, which fully overlaps with Chinese New Year holiday. Most Chinese enterprises will be closed during this period, making it difficult for qualified suppliers from China to properly prepare and submit high-quality proposals.To ensure full participation and fair competition, we kindly request you to extend the deadline by 3 weeks.Thank you for your consideration. We look forward to your positive reply.Dear UNOPS team,We would be grateful if you could kindly review the following questions for further consideration:        3. Given the significant resources required to prepare a compliant ITB response, we must rely on external stakeholders which requires additional time. Due to the current short window for a submission, we would appreciate it if UNOPS could consider extending the deadline until 31 March 2026.We look forward to your response.Kind regards,-------Deae Sir/Madam，Our country are having 2 weeks new year holiday, could you be so kind to extend deadline to March 31 at least.-----ANSWER:UNOPS procurement team agreed to extend the bid closing deadline. New deadline: March 16th 2026.