LRPS-2021-9166823 (Cloud-Based) Telephony Service/System (Call-center)

UNICEF Thailand Office has now issued a Request for Proposals reference to LRPS-2021-9166823 in order to select a service provider for the provision of (Cloud-Based) Telephony Service/System (Call-center).

The objective of this assignment is to seek for a qualified service provider who can provide a service (system) for PFP to perform the telemarketing fundraising activities on rental basis. The system must be able to operate in a cloud based environment and there will be no physical equipment required to operate or function. This system will not only be set-up as an outbound contact call center to support all interaction with our donors including potential donors, but also strengthen the outbound Donor Retention and acquisition efforts and activities. The system must be able to manage the telemarketing campaigns effectively through effortless phone leads distribution, campaign report and call flow.  For more details, please refer to the Terms of Reference.

This tender will be run through the UNICEF e-submissions system.

By clicking on the blue ‘Express Interest’ button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons’ included in your UNGM registration.  Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html

In the tender management site, if you navigate to the documents tab and opt in to confirm your intention to submit a Bid – you will then see the mandatory placeholders for documents that must be attached prior to submitting your Offer (you will also see if there are any mandatory questionnaires to complete). As such, you are recommended to `opt in` well before the submission deadline so you are clear exactly what documents are required to be uploaded prior to completing your submission.

Please note that in order to access the tender documentation through UNICEF’s e-submissions system, vendors must: (i) be registered with UNICEF in UNGM as a company/NGO; (ii) have successfully completed all mandatory information currently required by UNGM when registering.

Please ensure that any files submitted as part of your Bid are not corrupt or damaged in any way.  Please exercise particular caution when using compressed files.  Any corrupt or damaged files may lead to your Bid being invalidated. 

All vendors are strongly recommended to regularly log in to the UNICEF e-submissions system to check for any deadline extensions, new clarifications, new correspondence or updated tender documents relating to this tender.

Should you have any questions to the LRPS, please submit your queries to Puntita Sookchareon at psookchareon@unicef.org with CC to: jbehr@unicef.org and osrimanotham@unicef.org  and vthomdon@unicef.org no later than 11th  May  2021 - so that all queries could be clarified and circulated to all bidders before the deadline. 

We look forward to receiving your proposals via e-submission within a given timeline

Best regards,

UNICEF Supply team