Request for Proposal for ServiceNow, Salesforce and Help Desk Services

Instruction to UNGM Vendors:

All proposals must be submitted via the UN Women Vendor Portal. You may access our portal under the "Links" tab (click "Go to link"). In order to have access to the full information, please click “Express Interest” and register your company under the UN Women vendor portal - this costs nothing and will only take a couple of minutes. The portal provides a simple, secure and efficient way of managing UN Women solicitation processes, reducing time and cost for both buyers and vendors. If you are registered already, the system will take you directly to the tender and the documents can be found under the “Tender Documents" tab.

All queries and/or clarification shall be received through this portal once you have registered, ensuring to include the solicitation reference number in the subject line of the correspondence. UN Women will respond to all questions received through the portal.


Dear Sir/Madam,

1. The United Nations Entity for Gender Equality and the Empowerment of Women (UN Women) plans to procure ServiceNow, Salesforce and Help Desk Services which will result in Long Term Agreement (LTA) as described in this Request for Proposal and its related annexes. UN Women now invites sealed proposals from qualified proposers for providing the requirements as defined in these documents.

2. To prepare a responsive proposal, you must carefully review, and understand the contents of the following documents:

a. This letter
b. Terms of Reference (TOR)
c. Evaluation Methodology and Criteria
d. Format of Technical Proposal
e. Format of Financial Proposal
f. Proposed Model Form of Contract
g. Joint Venture/Consortium/Association Information Form


3. The proposer will be selected based on the Evaluation Methodology and Criteria indicated in the questionnaire.

4. This letter is not to be construed in any way as an offer to contract with your organization.

Yours sincerely,
Akhtar Zazai
Chief of Procurement