Request for Internet, Telephone and Mobile services in Montreal, QC, Canada

In one package which is composed from three individual services as follows. Internet Services: The successful Internet Service Provider (ISP) is expected to provide the following services: • Internet line connection terminated to a designated router (RJ45) in the server room at SCBD’s office with MINIMUM downlink bandwidth of 100Mbps and uplink bandwidth of 100Mbps, at a traffic-independent flat fee, unlimited data transfer and usage time, without any further restrictions of use (i.e. proxy, firewall, filtering). • To handle all aspects of the services, including ordering and commissioning leased lines connections. The ISP shall also be the sole technical contact for smooth operations of the services. • A MINIMUM of thirty two (32) static public IPV4 addresses in one subnet. • To provide latency to first Tier 1 providers that does not exceed 15 ms during normal operations. • MINIMUM a SLA of 99.7% with 4-hours equipment replacement. • Real-time monitoring tool with daily, weekly, monthly and yearly utilization graphs with total bandwidth usage which can be used to monitor network condition against the provided terms and conditions of the Services Level Agreement. • 24x7x365 technical assistance and/or helpdesk facilities (Proficient in English). • To describe what alternate routing or failback arrangements for continuity of service they have in place, should their primary link(s) to the Internet backbone become non-operational. Also to indicate what connection arrangement they have with the local and international providers. • To adhere to the 10 Principles of the United Nations Global Compact. Telephone Services: The successful telephone operator is expected to provide the following services: • To provide VOIP based telephony service line for the Secretariat of the Convention on Biological Diversity located in Montreal, Canada. • To provide SIP trunking service link over fiber line to CBD’s Avaya IP Office 500 v2 Controller. Currently CBD Avaya IP Office v2 is trunked to PSTN telephone network using two PRI lines for total 46 channels and needs to be replaced by SIP trunking over a fiber line. • To handle all aspects of the services, including ordering and commissioning connections for 170 DIDs (6 of them are analog). • To allow calls to any international destinations without any restriction (telephone connection from CBD to all countries and vice-versa should be available at any time), but limiting the use of outbound long distance call with pass codes (for each staff, different codes for personal and professional calls). • Long distance passcodes should be managed by CBD administrative staff. • To be responsible for implementing the conversion of services from current carrier. • To be compatible to SIP technology. • To support DID number presentation (Caller ID presentation). • To be the sole technical contact for smooth operations. • To provide 24x7x365 customer service. • To provide monthly billing detail information in electronic form grouped by long-distance call passcode and also software to allow manipulation of the detailed call and cost records and generation of various telecommunication management reports. • To adhere to the 10 Principles of the United Nations Global Compact. Mobile Services: The successful mobile operator is expected to provide the following services: • To provide the fully global phone and data service to 10 managerial board members (international calls with low roaming fee to/from not only Canada/US but also the entire world). • To provide numbers with SIM card of all different types (normal, micro and nano for compatibility with latest phones) with latest technology GSM/CDMA/3G/LTE. • To provide unlocked multi-band and multi-mode smart phones and/or 3G/LTE capable tablets with the frequency range to be compatible with phone/data service in all countries for different packages. • To be the sole technical contact for smooth operations. • To provide 24x7x365 customer service. • To provide monthly billing detail information in electronic form and may provide software to allow manipulation of the detailed call records and generation of various telecommunication management reports. • To adhere to the 10 Principles of the United Nations Global Compact.