Provision of Global Mail, Diplomatic Pouch and Courier Services for ECLAC Headquarters in Santiago, Chile

SPANISH VERSION BELOW / VERSIÓN EN ESPAÑOL A CONTINUACIÓN/ ***************************************************************************************** The Economic Commission for Latin America and the Caribbean of the United Nations (ECLAC) is seeking for companies with local representation in Chile, with at least three (3) years of experience, with technical and financial capacity to participate in the bidding process for the provision of GLOBAL MAIL, DIPLOMATIC POUCH AND COURIER SERVICES for ECLAC Headquarters in Santiago, Chile, South America. The initial term of the contract will be for one (1) year, with the option to extend for two (2) additional one-year periods at the sole discretion of ECLAC Santiago-Chile, United Nations, subject to existing terms and conditions. Description of the services required: • GLOBAL MAIL The service includes what is known locally as "Global Mail" consisting of the withdrawal from ECLAC for distribution to ordinary post of the various countries of destination. ECLAC does not guarantee a minimum or maximum number of domestic and/or international courier mail shipments each year or for the life of the resulting contracts. • DIPLOMATIC POUCH ECLAC has 9 fixed destinations for sending diplomatic bags, which are released weekly (via Courier, identifying pouch). However, bags are also shipped sporadically to other destinations. The contractor shall provide ECLAC with material identifying shipments by diplomatic bag as such (envelopes, boxes or stickers indicating that the contents correspond to diplomatic pouch and can not be opened). ECLAC does not guarantee a minimum or maximum number of domestic and/or international courier mail shipments each year or for the life of the resulting contracts. • COURIER Due to its personalized delivery feature, this service is sent only to physical addresses and a voucher signed personally by the recipient is obtained as proof of delivery. This service stands out for its speed in delivery times, and has a defined transit time and online tracking. ECLAC does not guarantee a minimum or maximum number of domestic and/or international courier mail shipments each year or for the life of the resulting contracts. • IN-HOUSE STAFF FOR COURIER AND POUCH SERVICES For the best performance of these services and due to the volume of daily office, it is required that the company provides an official in-house to receive, prepare and dispatch correspondence, as well as be responsible for monitoring and control of delivery as appropriate. The contractor must be responsible for providing personnel, equipment, materials and supplies, and for making all arrangements necessary to perform the services. The overall coordination of these services will be in charge of the Commercial Services Unit of ECLAC.