Technical Assistance to Support the establishment of telemedicine platform in the selected Urban Health Project site in Valenzuela

The purpose of this Request for Proposals (RFP) is to enter into a contractual agreement with a successful bidder and select a suitable contractor to provide technical assistance to Support the establishment of telemedicine platform in the selected Urban Health Project site in Valenzuela under an Agreement for Performance of Work (APW) contract.

BACKGROUND

The COVID-19 pandemic disrupted the healthcare system of many communities and displaced many vulnerable groups especially those who are living in urban poor communities. Access to health care is limited or even restricted due to the risk of COVID-19, individual, families and communities are grappling with their health care needs because the system is either suspended or repurposed for other needs. Community quarantine caused transport and other essential systems to scale down operation, making access to many basic services extremely difficult for this population. Additionally, access to a ‘community health care services’ i.e., psychosocial support, counselling, nutrition and diet education, and protection during emergencies has been disrupted.

2020 is the first year of the UHC rollouts, and the operational level of this reform agenda is at the ‘health care provider network’ (HPCN) with province- and city-wide model of care- the formerly devolved health systems are amalgamated into HPCNs to strengthen access to primary care services and ensure coordinated and rationale access to hospital and specialized health care with full financial risk protection via PhilHealth’s contracting scheme. HCPNs are proposed to model public and private health care integration to develop a comprehensive health care system within a given geographical area and is an emergency-adaptable health system capable of providing wide ranging services from primary care to specialized and complex health care via the Apex Hospital.

WHO Philippines and the urban health project sites are proposing to establish a model barangay health care center through the use in innovative digital solutions (telemedicine) to demonstrate that a HCPN created in the context of the new normal and is fully adaptable to UHC reforms.

REQUIREMENTS/WORK TO BE PERFORMED

Output 1: In coordination with key stakeholders, support the development of software component for the telemedicine in Valenzuela

Deliverable 1.1. Complete technical and financial proposal with attached budget matrix and Ghannt chart of activities

Deliverable 1.2. Development of a Journey Map for the Telemedicine System

Deliverable 1.3. Software Design, Development, Testing, and Implementation for Two (2) Barangays including User Acceptance Testing and Production Deployment

Deliverable 1.4. System Data and Information Landscaping

Deliverable 1.5. Graphic Designing Services including Printing of Materials

Deliverable 1.6. Alignment with oversight agencies about policies and processes to support the Telemedicine system including operational plan

Deliverable 1.7. Identification & assessment of security risks, data issues, and other issues related to the display of data through the telemedicine system

Output 2: Set up the platform and telemedicine network including Hardware and Software Components

Deliverable 2.1. Mobile Devices such as Laptop and Tablet (2 Tablets ,1 per Brgy for telemedicine service, 2 Laptops (1 per Brgy for telemedicine service)

Deliverable 2.2. Facilitate Cloud Hosting, storage, system domain and SMS credits

Output 3: Capacity Building for Valenzuela City Health Office and Two (2) Barangay Health Centers

Deliverable 3.1. Conduct 2-day training for 35 pax; a boot camp type training; includes training materials

Deliverable 3.2. Develop User Manual and System Knowledge Bases such as Tarpaulins and Streamers   

CHARACTERISTICS OF CONTRACTOR

Mandatory:

• Proven experience in the field of public health sector and local health system.
• performance, and with established good working relations with the DOH and WHO on the subject matter(s) and familiarity with the local health service delivery system in the Philippines;

Desirable:

• Experience in public health sector and local health system

SUBMISSIONS

Qualified and interested specialists should submit the following documents to the Supply Officer through WP RO UNGM at < wproungm@who.int > by 30 June 2023

• • Company Profile {for institutional applications}
• • Technical proposal indicating methodology and timelines, in addition to the below annexes
  • Annex 1: Acknowledgement Form
  • Annex 2: Confidentiality Undertaking
  • Annex 3: Proposal Completeness Form
  • Annex 6: Self-Declaration Form
• • Financial proposal

Please use Tender Notice No. UH-HSS-004-2023 as subject to all submission. Only successful candidates will be contacted.

Last day of receiving queries for this tender is on 15 June 2023