Study on the economics of the cross-border B2B2C delivery market

This call for tenders concerns the provision of consultancy services to the UPU from February to November 2023 to conduct a study on the economics of the cross-border business-to-business-to-consumer (B2B2C) delivery market. The aim of the study is to obtain a better understanding of current operational models and pricing practices in relation to the emerging B2B2C delivery model. This study is relevant to the work of UPU bodies on the development of a potential B2B2C product, and the results will inform the assessment of the viability of such a product. The conclusions will also be relevant to the review of existing remuneration systems (i.e. the payment systems that compensate the designated operators of destination countries for the cost of delivering postal items received from abroad) and the development of new ones.

The study will focus on trends and developments in terms of operational models and the pricing of services in the business-to-business (B2B) and business-to-consumer (B2C) segments of the international delivery mar­ket, including cargo, courier and postal services. In particular, it should examine operational models (pro­cesses) and pricing strategies in relation to e-commerce items shipped under the B2B2C model