HQ17NF335-EOI - Expression of Interest for the Provision of Call Centre Services

WFP is seeking Expressions of Interest from global, regional or national call centre service providers for the provision of Computer Assisted Telephone Interviewing (CATI) at predetermined rates in East and Central Africa, Southern Africa, West Africa, Middle East, Asia, and Latin America and the Caribbean.

WFP is seeking EOIs for three job lots:

1. CATI using respondent numbers from a mobile network operator’s (MNO’s) subscriber database. The service provider would implement CATI surveys to respondent numbers that are randomly selected from an MNO’s subscriber database. The database needs to be sufficiently large enough for polling in order to produce representative data.
2. CATI using Random Digit Dialling (RDD). The service provider would implement CATI surveys to respondent mobile numbers generated through RDD.
3. CATI using respondent numbers provided by WFP. The service provider would implement CATI surveys to respondent mobile numbers provided by WFP.

The surveys generally last less than 10 minutes and include questions on household food consumption, coping, and food access. They are usually run on samples of 1000, 2000 households per country, per round, or on smaller samples in the hundreds when required. Data is transmitted to WFP in a consolidated spreadsheet (CSV) with anonymous IDs. At the end of a completed questionnaire, the service provider may transfer an airtime credit incentives to the respondents (usually equivalent to USD 0.5).

FOR ADDITIONAL INFORMATION SEE THE DOCUMENT ATTACHED