REQUEST FOR PROPOSAL: RFP/2016/788 FOR ESTABLISHING AGREEMENT(S) FOR THE PROVISION OF BUDAPEST SERVICE CENTRE (BSC) VOICE NETWORK

UNHCR
REQUEST FOR PROPOSAL: RFP/2016/788 FOR ESTABLISHING AGREEMENT(S) FOR THE PROVISION OF BUDAPEST SERVICE CENTRE (BSC) VOICE NETWORK Request for proposal

Reference: RFP/2016/788
Beneficiary countries or territories: Hungary
Published on: 26-Aug-2016
Deadline on: 26-Sep-2016 23:59 (GMT 2.00)

Description

Tender documents revised and submission deadline postponed. ​​​​​​​

  1. Summary

The present terms of reference cover the provision of service and maintenance for the voice network currently implemented in the UNHCR Budapest Service Centre (BSC), as per specifications below.

 

BSC spans over the following 2 locations:

 

  • UNHCR Budapest Service Centre, designated as BSC 1, 5/B-C-D Ipoly utca, 1133 Budapest
  • UNHCR Budapest Service Centre (extension) designated as BSC 2, Buildings B-C, 1st and 2nd floors, Duna Tower, 22 Népfürdő Utca, 1138 Budapest

 

 

  1. Timeline

 

In case a new service provider is selected (transfer of services from the current incumbent, T-systems) the new service provider is expected to resume full services to UNHCR at the cut-off date of the current contract. The bidder will make sure the transition period with the current incumbent is factored in the offer to UNHCR inclusive but not limited to direct coordination with T-systems. The start of the service, in full production mode, including work acceptance by UNHCR, are expected for the 16th of January 2017.

 

 

  1. Technology

 

The technology used is Cisco Business Edition BE 6000 running Cisco Unified Communications Manager (CUCM) release 10.5.2, the deployment type is a High Availability (HA) cluster.

 

The following constitute typical core components of the design. It is the Service Provider’s responsibility to cross check, correct and complete to provide a turnkey service and maintenance solution to UNHCR.

 

  • CUCM Servers (VM/UCS)
    • Publisher
    • Subscriber
  • CUCM Configurations
    • Group Configuration
    • Date / Time Configuration
    • Region Configuration (usage of voice codecs, G.711 and G.729)
    • Device Pool Configuration
    • Media Resources Configuration (Conferencing, Transcoding, MoH, Voice Gateway, Media Termination Points (MTP)
  • Dial Plan (Extension of the current Dial Plan)
  • Numbering Plan (DN Range, Extensions)
  • Geneva and Hungary PSTN translation
  • Partition Management & Calling Patterns (Internal-2 Campuses, Local/Domestic PSTN, Domestic Mobile, International PSTN/Mobile, HQ)
  • Voice Gateway / SRST (current)
  • Cisco UCS Expressway (Firewall Traversal)
  • Trunking (SIP), BSC 1 and BSC 2 / BSC 1 and HQ
  • Cisco Prime (Provisioning, Administration and Central Management)
  • Cisco Unity Connection (Voice Mail / Auto-Attendant)
  • Cisco Unified IM & Presence
  • Cisco Jabber
  • Licence Migration as required (CDLU to CUCL Essential, Basic, Enhanced, Enhanced+/ CDLU to CUWL Standard, Professional / CUCSS to CSSS) and Licence Augmentation
  • FAC / PIN Administration
  • Billing Platform (Local / Domestic only + CDR production for central HQ billing)
  • IP/Analogue (existing) Devices