REQUEST FOR PROPOSAL FOR THE ESTABLISHMENT OF A FRAME AGREEMENT FOR PROVISION OF FINANCIAL SERVICES TO REFUGEES IN GREECE

The United Nations High Commissioner for Refugees (UNHCR) Branch Office in Greece would like to invite qualified service providers registered in Greece to make a firm offer for the establishment of Frame Agreement(s) for the provision of financial services in the form of cash assistance to refugees, through an electronic transfer modality, primarily the Provision of  smart cards for provision of cash-based assistance. UNHCR intends to award one or more contract(s) (each a ‘Service Agreement’ to the firm(s) evaluated as the most advantageous and offering the best value to the Agency, other humanitarian organizations and their beneficiaries, which are refugees or Person of Concerns (POCs) (herein after referred to as ‘POCs’).

The Agency intends to provide regular monthly financial assistance to around 30-50,000 individual POCs in 2016 and by 2017 for cash withdrawals at ATM machines and use in POS terminals through any or contracted shops through electronic transfer modality. The average transfer amount would be approximately 60 to 100 million Euro per year or between 6 to 10 million Euro per month. This depends on the availability of funds and donor resources as indicated in the terms of reference (TOR) in Annex A of this document.