Cloud Services

WIPO relies on a large IT infrastructure for providing a range of IT applications and services to users and partners worldwide. 

In order to increase system efficiency and reliability and to address the need for a large IT infrastructure, WIPO is looking to make use of the agility, flexibility and scalability of Cloud Services. 

In this regard, WIPO is launching a Request for Information (RFI) as part of its efforts to satisfy its requirements. The purpose of this RFI is to obtain feedback from the market on how this specific sector reacts to solicitation of offers. In particular, WIPO would like to receive information from potential providers about their ability to provide directly or indirectly Public Cloud Services, as well as their interest to respond and meet specific requirements of WIPO. 

Should you be interested, you are kindly requested to review the Service Requirements below. After which, please submit by Monday, July 25, 2016 information about your company, its product offerings on Cloud Services and any other information in response to the service requirements by email to 

Oscar.Cepeda@wipo.int 

Please note that this RFI is not an invitation to tender. Should you have any questions, please do not hesitate to send a message to the above-mentioned email. 
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SERVICE REQUIREMENTS

We would like to find a strategic supplier of Public Cloud Services capable of offering an array of options, such as Infrastructure as a Service (IaaS) and Platform as a Service (PaaS).  The following information will help us understand better your service model: 

• What scale of operations would be required for our hosted services to be attractive to potential bidders on any future RFP? Is there a critical mass below which you would not be interested in bidding on a proposal for hosted infrastructure or services? 

• Please characterise your range of offerings as SaaS, PaaS or IaaS cloud services. 

• Describe the processes and methods for transitioning services to/from the Cloud (on boarding/off boarding); 

• Discuss your model for Service Management and providing authorized customer staff interfaces to manage services; 

• Explain your model of providing Customer Support; 

• Describe your mitigation strategies for potential availability and performance issues. 

• Describe your policies, roles and responsibilities regarding data ownership, and data privacy; 

• Describe your approach to addressing IT security challenges in cloud computing; 

• Explain how your cloud services integrate with other cloud services; 

• Specify IAM standards your system supports; 

• Describe your pricing models and other relevant pricing factors. Provide a link to the Web site where the costs of your services are published.