Provision of 250 Mbps Broadband Internet Service through Fiber Optic technology at three (3) MINUSCA’s facilities, in Bangui, the Central African Republic -RCA-. Fourniture d'accès aux réseaux internet très haut débit au moyen de la fibre optique s

MINUSCA seeks to contract with a legal company for the Provision of 250 Mbps Broadband Internet Service through Fiber Optic technology at (3) MINUSCA Bangui’s facilities, in the Central African Republic,-CAR- La MINUSCA cherche à contrater avec une structure légale, la fourniture d'accès à internet très haut débit au moyen de la fibre optique dans sur trois sites de la MINUSCA à Bangui en République Centrafricaine - RCA- Specific Requirements/Information The following specific tasks are included in this SOW: 1. services to be provided: The Contractor shall deliver Broadband Internet Services to MINUSCA through a Fiber Optic connection, which includes the following services: 1.1 Fiber Optic Installation: The vendorVendor will deploy and install all necessary Fiber Optic infrastructure, including laying the fiber cables, connecting them to MINUSCA’s network equipment, and configuring the network for optimal performance. The installation will include termination points, fiber splicing, and any necessary civil works. 1.2 Broadband Internet Services: A continuous and stable broadband internet connection will be provided over the installed Fiber Optic infrastructure. The service must meet or exceed the bandwidth specifications required by MINUSCA, with a dedicated connection to avoid congestion and ensure low latency. The service must support voice, video conferencing, and mission-critical data services. 1.3 Speed/Bandwidth Requirements: The vendorVendor shall guarantee dedicated internet speeds of XX Mbps symmetric, scalable based on MINUSCA’s growing operational demands. Speeds must not drop below 95% of the agreed bandwidth at any time. 1.4 Equipment Provisioning: Provide all necessary hardware, including routers, modems, transceivers, and optical network units. All equipment must be fully compliant with industry standards and scalable to accommodate increased data traffic as needed. Equipment installation includes hardware configuration, testing, and integration into the existing network infrastructure. 1.5 IP addressing: Provide a /27 mask public IP range 1.6 Technical Support: Offer 24/7 support through various communication channels (phone, email, and ticketing system). Support must include remote troubleshooting, on-site technical visits for more severe issues, firmware updates , and hardware replacements if necessary. 1.7 Reports: The vendorVendor will provide MINUSCA with detailed monthly reports, including: 1.7.1 Usage Graphs: Graphical representations of bandwidth usage, peak hours, and overall data consumption. 1.7.2 Top Applications Consumption: Provide insights into the most-used applications (e.g., video conferencing, email, etc.) that consume the most bandwidth. 1.7.3 Network Performance Metrics: Furnish with information on latency, packet loss, jitter, and uptime performance over the month. 1.7.4 Incident Reports: Provide a breakdown of any outages or performance issues, their causes, resolutions, and preventive measures taken. 2. Contractor's responsibilities The Contractor will undertake the following responsibilities to ensure seamless service delivery: 2.1 Infrastructure Deployment: The vendorVendor is responsible for designing, deploying, and testing the Fiber Optic network infrastructure and all required hardware at MINUSCA’s sites to ensure uninterrupted service delivery. This includes obtaining any permits required for the installation process and ensuring the infrastructure complies with local and international standards for telecommunications. 2.2 Service Quality: Ensure high-quality service by maintaining a minimum uptime of 99.9% each month, minimizing downtime, and ensuring bandwidth consistency. The vendorVendor will proactively monitor the network to address potential issues before they escalate. Any scheduled maintenance should be communicated to MINUSCA at least 48 hours in advance. 2.3 Maintenance and Repairs: The vendorVendor will provide timely maintenance, repairs, and upgrades of the installed Fiber Optic equipment and any related hardware or software required for operation. 2.4 Security Measures: The vendorVendor will ensure that all equipment and data transmissions are secured using encryption protocols and that there are safeguards against potential cyber threats, such as Distributed Denial of Service (DDoS) attacks. 2.5 Reporting and Communication: The vendorVendor must provide clear and timely communication regarding maintenance schedules, performance reports, and any potential issues that may impact the service. Monthly reports must be submitted, and any critical incidents must be communicated immediately. 2.6 Confidentiality: Ensure all traffic and data passing through the Fiber Optic connection are treated with strict confidentiality, adhering to industry-standard data protection policies. 2.7 Compliance with Industry Standards: The vendorVendor is responsible for adhering to all relevant industry standards, including ITU (ITU-T G.9804 Series), IEEE (IEEE 802.3), and ISO (ISO/IEC 11801-1 and ISO/IEC 14763-3) standards, as well as any local regulations governing telecommunications and data security.