Provision of Information Technology and Telecommunication Services for the United Nations Peacek ...

The Department of Field Support, Information Communications Technology Division (DFS-ICTD) of the United Nations seeks vendors to supply outsourced contractual services in the area of Information Technology and Telecommunications. These contractual services will be in the form of both staff augmentation and performance based models. Services will need to be provided at the globally where United Nations Peacekeeping Operations and/or special political missions operate. These include the following current UN Peacekeeping Missions: - MINURSO (Western Sahara) - MINUSTAH (Haiti) - MONUSCO (Congo) - UNDOF (Syria) - UNIFIL (Lebanon) - UNAMID (Darfur, Sudan) - UNFICYP (Cyprus) - UNMIL (Liberia) - UNMISS (South Sudan) - UNISFA (Abiye) - UNOCI (Cote D’Ivoire) - MINUSCA (Central African Rep.) - UNMIK (Kosovo) - UNMOGIP (Pakistan) - UNTSO (Israel, Syria, Lebanon, Egypt) List of current UN Special Political Missions: - BINUCA (Central African Republic) - UNAMA (Afghanistan) - BNUB (Burundi) - UNAMI (Iraq, Kuwait) - UNIOGBIS (Guinea Bissau) - UNIPSIL (Sierra Leone) - UNOCA (Gabon) - UNOWA (Senegal) - UNSOM (Somalia) - UNRCCA (Turkmenistan) - UNOAU (Ethiopia) - UNSCO (Israel – Palestine) - UNSCOL (Lebanon) - UNSMIL (Libya) Vendors are highly encouraged to bid as a Master Service Integrator who will manage and deliver the services through a network of strategic partners (consortiums, subcontractors etc.) Vendors shall supply services on site in all locations as a requirement to comply to project requirements. The United Nations will be issuing multiple awards to cover the following four categories of service: 1) Application Services: Application design, development, implementation, testing, maintenance, 3rd level support, ERP (SAP R3), ECM, data warehouse and BI, remote access 2) IT Support: - Personal computing support - computer hardware/systems, printing, email, and social collaboration - Data center management - data storage, server hosting, farm hosting, and application hosting management/support - IT Management - IT architecture, IT security, project management, IT performance management, IT portfolio management, vendor relationship, business relationship, DRBC, technical planning and documentation, and service desk - Network services (LAN, SSP (CCTV, Control Access), Broadcast LAN, Multicast Network, WAN, WiFi, VPN , Network Security) - Network operations/control services 3) Telecommunications: - Telecommunications infrastructure management services (towers, antennas, masts, microwave & satellite equipment) - Management of video conferencing services - Mobile Communications (satellite phones, cellular phones, smartphone/tablets, Mi-Fi) - Telephone (IPT) 4) Geospatial Information Systems (GIS): - Geospatial information systems management support. - Data/Image Analysis. Each of the above categories will include services under the staff augmentation and performance based models. Staff augmentation is considered to be resources provided at a predetermined rate, and performance based services where the vendor is responsible for achieving delivering a complete deliverables through a set of measurable outcomes and their performance measured against agreed Key Performance Indicators (KPIs) and milestones under each deliverable. Detailed lists of tasks and functions for each category, including service definitions and KPIs for performance based models, will be provided in the Request for Proposal (RFP) at a later stage of the process. Category tasks will be classified in the RFP as mandatory or not, and vendors must demonstrate their ability to provide all mandatory items in a category and 80% of all other category items in order to qualify for an award. A separate award will be issued for each category and the UN reserves the right to have multiple awards per category. Vendors may bid on one or more categories, and receive awards for multiple categories. Duration of services under each category will be one year, extendable for four additional years upon the discretion of the UN and satisfactory performance of the contractor.