Long Term Agreement for the provision of Medical Insurance Plan
UNOPS
Long Term Agreement for the provision of Medical Insurance Plan
Request for proposal
Reference:
RFP/2025/56021
Beneficiary countries or territories:
Multiple destinations (see the Countries or territories tab)
Registration level:
Basic
Published on:
04-Jun-2025
Deadline on:
07-Jul-2025 22:00 0.00
Description
Tender Description: Long Term Agreement for the provision of Medical Insurance Plan
IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
This tender has been posted through the UNOPS eSourcing system. / Cet avis a été publié au moyen du système eSourcing de l'UNOPS. / Esta licitación ha sido publicada usando el sistema eSourcing de UNOPS. Vendor Guide / Guide pour Fournisseurs / Guíra para Proveedores: https://esourcing.unops.org/#/Help/Guides
First name:
N/A
Surname:
N/A
This procurement opportunity integrates considerations for at least one sustainability indicator. However, it does not meet the requirements to be considered sustainable.
Gender issues
Social
The tender contains sustainability considerations addressing gender equality and women's empowerment.
Examples:
Gender mainstreaming, targeted employment of women, promotion of women-owned businesses.
Sustainable resource use
Environmental
The tender contains sustainability considerations promoting the sustainable use of resources.
Examples:
Energy-saving measures, recycling, take-back programmes and responsible end-of-life management
| Link | Description | |
|---|---|---|
| https://esourcing.unops.org/#/Help/Guides | UNOPS eSourcing – Vendor guide and other system resources / Guide pour fournisseurs et autres ressources sur le système / Guía para proveedores y otros recursos sobre el sistema |
84131601
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Life insurance
84131602
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Health or hospitalization insurance
84131603
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Accidental injury insurance
84131604
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Disability insurance
84131605
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Workmens insurance
84131606
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Unemployment insurance
84131607
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Liability insurance
84131608
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Medical Claims Review and Management
84131609
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Employee assistance programs
84131610
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Flexible spending accounts FSA
84131611
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Medical malpractice insurance
84131613
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Claims payment processing or administration
New clarification added: Question: SECTION II: Schedule of Requirements – p. 13 - Optional Plan Enhancements point 1: Fertility treatment: Can you kindly explain the reference to hardship provision? The concept of hardship is not mentioned in other parts of the document.Answer: The hardship provision is an internal UN provision to cover claims over and above the set limits to support personnel. For purposes of this tender, this does not have any impact to the insurer on costing.
Edited on:
24-Jun-2025 17:19
Edited by:
webservice@unops.org
New clarification added: Question: Could you please confirm that the "Local-specialist & Local - Support personnel" are UNOPS staff? Is there a proportion of non-staff members within this population?Answer: "Local-specialist & Local - Support personnel" are UNOPS personnel with Local individual contractor agreements. The contracts have a provision for medical insurance coverage provided by the organization. Please refer to the schedule of requirements for the breakdown of staff and non-staff population.
Edited on:
24-Jun-2025 17:17
Edited by:
webservice@unops.org
New clarification added: Question: Could you kindly inform us whether the local individual contractors hold appointment letters governed by the UN staff regulations and staff rules?Answer: Local Individual contractors are not governed by the UN staff rules and regulations. The contracts however have a provision for medical insurance provided by the organization.
Edited on:
24-Jun-2025 17:14
Edited by:
webservice@unops.org
New clarification added: Question: Are the statistics regarding the repatriation of a deceased person included in the overall claims statistics in 2021, 2022, 2023 and 2024?Answer: The repatriation cost are part of the claims report. Please note that we have only had one case between 2023 and 2025.
Edited on:
24-Jun-2025 17:13
Edited by:
webservice@unops.org
New clarification added: Question: Is optional enrolment for dependents on a family basis? I.e. all dependents or none? This would reduce the risk of anti-selection and thus improve the long term sustainability of the contract. This would also mean that a newborn child is covered free of charge only in case the Staff member/LICA opted to enrol all dependents. Is this correct?Answer: The plan discourages anti-selection. For this reason, personnel can either enrol all dependents or none. For the free cover, if a personnel did not enrol all dependents, they can be allowed to enrol them when enrolling the newborn.
Edited on:
24-Jun-2025 17:11
Edited by:
webservice@unops.org
New clarification added: Question: What is the Average Annual Salaries data for? Answer: This was requested as part of clarification in consideration of implementation of the stop loss clause on Co-pay.
Edited on:
24-Jun-2025 17:09
Edited by:
webservice@unops.org
New clarification added: Question: In the "Utilization statistics" document, "Bank charges" are excluded of the figures. Could you please indicate the "bank charges" amounts separately? Answer: Since reimbursements are based on bank transfers, this cost is borne by the insurer and will vary depending on the financial agreements the insurer has in palce with their partner banks. For this reason, these costs may vary from one insurer to another and the same cannot be shared with us.
Edited on:
24-Jun-2025 17:06
Edited by:
webservice@unops.org
New clarification added: Question: Please advise how many eligible family members of LICA contract holders and how many of them have opted for the cover (given it’s mentioned as “Optional” under section “1.3 Eligibility”). Please advise how many eligible family members of staff members and how many of them have opted for the cover provided under the UNOPS group plan (given it’s mentioned as “Optional” under section “1.3 Eligibility”).Answer: Please refer to the census data with the information of eligible dependents enrolled to the plan.
Edited on:
24-Jun-2025 17:01
Edited by:
webservice@unops.org
New clarification added: Question: As specified in the Tender Particulars, the supplier may be allowed to request a price adjustment after every 12-month period, up to a maximum of 10%, upon UNOPS approval based on justified evidence and the performance of the LTA holder. Could you please clarify whether the insurer may exit the contract during the 36-month period in the event of disagreement over the price adjustment? What would be the deadline (a notice period) for price adjustment for the 2027 insurance year?Answer: The price adjustment guidelines agreed on when signing the LTA will form the basis of the expected adjustments for years 2 and 3, this may include agreed deviations before signing the LTA to ensure the contracted services are guaranteed for the first 36 months. Prior to the expiry of the annual contract, renewal discussions are expected based on the agreed terms of the LTA upon which an agreement should be reached and as such a decision should be made prior to the expiry date of the policy. Given the large number of plan members, should the insurer wish to opt out of the plan after the 36 months, a 6 month notice will be a show of good faith to ensure ample time is avaiable to source for a new supplier.
Edited on:
24-Jun-2025 16:58
Edited by:
webservice@unops.org
New clarification added: Question: Could you please provide an average contract duration for staff members and LICA employees, given that the minimum required is 3 months?Answer: Since LICA personnel constitute more than 90% of the population, please refer to the average LICA tenure information provided and apply the same in proportion to the updated census data.
Edited on:
24-Jun-2025 16:56
Edited by:
webservice@unops.org
New clarification added: Question: Could you provide the detailed membership data with date of birth, category, nationality, and location?Answer: Please find the detailed census data provided.
Edited on:
24-Jun-2025 16:54
Edited by:
webservice@unops.org
New clarification added: Question: Please provide the number of lives by category that were covered in 2023 and 2024.Answer: Please use the current census data provided as a reflection of the insured population over this period.
Edited on:
24-Jun-2025 16:20
Edited by:
webservice@unops.org
New clarification added: Question: Could you please indicate the proportion of LICA and the proportion of dependents choosing to be covered by the Plan?Answer: Please find this information in the detailed census data. All LICA personnel are covered by the plan. The dependents covered are included in the census.
Edited on:
24-Jun-2025 16:12
Edited by:
webservice@unops.org
New clarification added: Question: Census: Could you please share the detailed census of the persons covered by the Plan including the following information: gender, date of birth, duty country and status (main insured, spouse, child or other type of dependent description) for the staff, for the retired staff and for contractors in separated documents?Answer: The information for the 3 categories requested has been made available in the census data provided.
Edited on:
24-Jun-2025 16:09
Edited by:
webservice@unops.org
New clarification added: Question: Can you please share Duty stations locations (Country, City)?Answer: Please refer to the census data with the details of the duty stations and country.
Edited on:
23-Jun-2025 15:36
Edited by:
webservice@unops.org
New clarification added: Question: Would you mind pointing out/isolating the individuals concerned by continuations in the detailed census?Answer: Individuals on the 12 months continuation plan are not included in our census as the current insurer is expected to manage the individual plans for the period of 12 months even if their end date is after 31st December 2025. The new bidder will only be expected to enrol personnel whose contracts may require continuation from 1st January 2026.
Edited on:
23-Jun-2025 15:04
Edited by:
webservice@unops.org
New clarification added: Question: SECTION II: Schedule of Requirements – p. 4 - Section 1.8 - Holiday Travel (HT): Can you kindly confirm if the benefit is applicable to both staff members/local individual contractors and/or eligible family members?Answer: Yes, this benefit applies to all insured beneficiaries and limited to the period of 5 weeks.
Edited on:
23-Jun-2025 15:02
Edited by:
webservice@unops.org
New clarification added: Question: SECTION II: Schedule of Requirements – p. 11 - Section 2.15 – Corrective Lenses: Can you kindly confirm if computer glasses/blue filter lenses are accepted for reimbursement? If yes, under which conditions? Only in case of lenses with dioptre?Answer: These are accepted for reimbursement on condition that atleast one lens is with dioptre.
Edited on:
23-Jun-2025 15:01
Edited by:
webservice@unops.org
New clarification added: Question: Thank you for the answers you have provided thus far. We would like to request a delay of 3 weeks once headcount, census and geographical location data as well as detailed claims data from 2021 to 2024 have been provided, in order to provide UNOPS with the most aligned pricing proposal. Is this possible? Answer: It is being extended until 7th July 2025 (Monday), and the supporting documents are attached. Please refer to Amendment 1 dated 18 June 2025.
Edited on:
19-Jun-2025 17:13
Edited by:
webservice@unops.org
New clarification added: Question: Please share an overview of the high-cost claimants exceeding 30.000 USD, showing location of claim, total reimbursed amount, overview for last 5 years.Answer: Please find the high cost claims sheet attached under the documents section.
Edited on:
19-Jun-2025 16:48
Edited by:
webservice@unops.org
New clarification added: Question: Could we ask UNOPS to consider an extension of the current deadline with at least another 3 weeks? This would allow the Underwriting and Actuarial team to provide a more appropriate and realistic pricing for the different lots once the additional claims, eligibility and administrative details are published.Answer: It is being extended until 7th July 2025 (Monday), and the supporting documents are attached. Please refer to Amendment 1 dated 18 June 2025.
Edited on:
19-Jun-2025 14:27
Edited by:
webservice@unops.org
New clarification added: Question: Thank you for your replies. Unfortunately, we are currently unable to access the "Active Census Data sheet", the file containing average annual salaries per rate group for the current population, as well as the "high cost claims report", which are all indicated as being listed under the documents section. Could you kindly let us know when the three corresponding documents/files will be uploaded or made apparent/available for consultation and download? Answer: Please refer to Amendment 1 dated 18 June 2025.
Edited on:
19-Jun-2025 14:20
Edited by:
webservice@unops.org
New amendment added #1: eSourcing case ref. RFP/2025/56021 Tender Description: Long Term Agreement for the provision of Medical Insurance PlanAmendment - 1 (Dated 18 June 2025)The following modifications are made through this amendment, with reference to the above RFP.The deadline for submission of the proposal is extended to: not later than 22:00 UTC on 7 July 2025 (Monday).The deadline for clarifications is extended to: not later than 22:00 UTC on 23 June 2025 (Monday).Average annual salaries, high cost claims, active census data and LICA tenure sheets are uploaded under the documents section.All other terms and conditions of the tender remain unaltered.
Edited on:
18-Jun-2025 16:45
Edited by:
webservice@unops.org
New clarification added: Question: We are keen on providing a competitive quote, however, due to the limited statistical information available at this time, as well as the expectations surrounding price adjustements, do you think it would be possible to reconsider extending the submission date?Answer: It is being extended until 7th July 2025 (Monday), and the supporting documents are attached. Amendment 1 is being issued.
Edited on:
18-Jun-2025 16:44
Edited by:
webservice@unops.org
New clarification added: Question: Can you please confirm our understanding that a premium adjustment formula is allowed to apply every 12 months and we can propose the most appropriate formula? Answer: UNOPS will use its standard contract “Long Term Agreement (LTA)” along with the UNOPS General Conditions of Contract for the provision of services which stipulates a maximum price adjustment of 10%. If the bidder believes that certain additional provisions/deviations are needed in order to perform the services for UNOPS, they should include it in their proposal. UNOPS may evaluate the requested deviations during the evaluation stage. If the required deviations are acceptable to UNOPS, UNOPS may consider negotiating the requested deviation with the successful bidder before the contract award.
Edited on:
18-Jun-2025 14:49
Edited by:
webservice@unops.org
New clarification added: Question: Please share a detailed census including insured type, gender, date of birth, location, nationality, plan, category (US/Canada, Group A, Group B, Group C). Can you split this up into the UNOPS and UNHCR part of the population?Answer: Please refer to the list of the detailed census in the UNOPS Active Census Data sheet attached under the documents section and note that we have more than one partner group but all have the same annual limits and benefits as UNOPS personnel as stipulated in the TOR thus no value will be derived from separating the different groups by organization for the purposes of this tender process.
Edited on:
18-Jun-2025 14:45
Edited by:
webservice@unops.org
New clarification added: Question: Can you please confirm the cut of date of the incurred claims already shared for the periods 2021-2022?- i.e. up until when where the claims processed? For example, claims incurred in 2021 and 2022, paid until 31 Dec 2024.Answer: Claims incurred in 2021 and 2022, paid until 28 Feb 2023.
Edited on:
18-Jun-2025 14:30
Edited by:
webservice@unops.org
New clarification added: Question: Can UNOPs confirm that in the event that prior agreement cannot be reached on the Contract Price for each Contract Year (Years 2 and 3), that the Insurance Policy will automatically expire?. Would the prior agreement of the Insurer be required for any additional extension (1+1) years to the period of three (3) years, as set out in the Tender Particulars?Answer: The price adjustment guidelines agreed on when signing the LTA will form the basis of the expected adjustments for year 2 and 3, this may include agreed deviations before signing the LTA to ensure the contracted services are guaranteed for the first 36 months.Prior to the expiry of the annual contract, renewal discussions are expected based on the agreed terms of the LTA upon which an agreement should be reached and as such a decision should be made prior to the expiry date of the policy. An extension beyond the initial 36-month period is subject to the mutual agreement of both parties.
Edited on:
18-Jun-2025 14:23
Edited by:
webservice@unops.org
New clarification added: Question: Would you be so kind as to indicate the average length of the contract of a LICA, please?Answer: Please refer to the attached LICA Tenure statistics from 2017 to 2024.
Edited on:
18-Jun-2025 14:20
Edited by:
webservice@unops.org
New clarification added: Question: Given that the premiums must be provided in USD, may we have the average monthly wage in USD for the US/Canada area as well as for the rest of the population covered?Answer: Please refer to the attached Average annual salaries per rate group for the current population.
Edited on:
18-Jun-2025 14:15
Edited by:
webservice@unops.org
New clarification added: Question: We would be gratefeul if you could confirm whether all enrollmnets to the plans are compulsory across all the categories of personnel.Answer: Enrolment is only mandatory for the staff and LICA personnel, enrolment is optional for their dependents, ASHI (staff retirees) and 12 months continuation cover. Please refer to the eligibility criteria in Section II - Schedule of Requirements.
Edited on:
18-Jun-2025 14:13
Edited by:
webservice@unops.org
New clarification added: Question: We have noted the list of countries in which unsatisfactory medical care is identified. Is there any way we would obtain the list of countries in which the current population is stationed or any other detailed census data?Answer: Please find the "UNOPS active census data sheet" attached under the documents section.
Edited on:
18-Jun-2025 13:57
Edited by:
webservice@unops.org
New clarification added: Question: Is it possible to obtain high claims per family across the staff and Contractor populations, across all geographical locations?Answer: Please find the high cost claims report attached under the documents section.
Edited on:
18-Jun-2025 12:47
Edited by:
webservice@unops.org
New clarification added: Question: Paragraph 11 of Instructions to Offerors – this sets out that key experts much sign an exclusivity and availability statement. Can a copy of this be provided? Answer: We can confirm that a Statement of Exclusivity and Availability is not a requirement of this RFP. You do not need to provide or sign such a statement as part of your submission.
Edited on:
18-Jun-2025 10:30
Edited by:
webservice@unops.org
New clarification added: Question: Can you confirm what Form F: Performance Statement Form is looking for?Answer: Form F: Performance Statement Form requires offerors to complete their company's continuous business experience of providing similar services as specified in the Section II_Schedule of Requirements during the last 5 years prior to proposal opening date of this RFP.
Edited on:
18-Jun-2025 10:30
Edited by:
webservice@unops.org
New clarification added: Question: Related to the additional optional benefit enhancements, can you confirm pricing can be expressed as a % of the proposed base premium?Answer: Yes, the applicable premium for each benefit can be indicated as a percentage of the specific category's monthly premiums.
Edited on:
17-Jun-2025 20:58
Edited by:
webservice@unops.org
New clarification added: Question: Do we need to include the Medical Evacuation Travel organisation support, or will the evacuation be arranged by UNOPS? Are the reimbursements for MET limited to the Medical treatment, or also the organisation/transport? Answer: Out of country emergency Medical evacuation is managed by UNOPS and is limited to the air ambulance costs and not to be covered by this plan. Once the medevac is complete, this plan is expected to cater for treatment costs upto the existing R&C charges of the destination country. Please note that this is different from transportation costs which are for non emergency care that is to be covered by this plan.
Edited on:
17-Jun-2025 20:55
Edited by:
webservice@unops.org
New clarification added: Question: Could you, please, precise what the table 8 (a) “List of Countries with inadequate medical facilities 2025” in the RFP_Section_II_Schedule of Requirements means?Does it mean the UNOPS members in the mentioned duty stations have to go in the countries of Regional area of care (for example : Members in Afghanistan have to be cared in Pakistan and India)?Answer: The list of countries with inadequate medical facilities is used to establish a regional area of care (RAC) as indicated e.g Pakistan and India for Afghanistan. This is to provide an additional network access to colleagues who may wish to seek treatment in better facilities even if services are available at the duty station, these services are to be paid or reimbursed at the R&C charges of the RAC country where they seek treatment. Travel for treatment approval by insurer will only be expected in case the treatment being sought is not available at the duty station, otherwise, if the treatment is available at the duty station, the personnel who wish to seek better care at a RAC country will pay for their transportation costs.
Edited on:
17-Jun-2025 20:49
Edited by:
webservice@unops.org
New clarification added: Question: The table of benefits cites "ICU/CCU" benefits, under the Hospitalization portion of coverage. Could you kindly provide detail as to what this type of care entails?Answer: As part of care/treatment for critically ill patients, hospitalization in Intensive Care unit and the Cardiac Care unit are expected to be fully covered by the plan.
Edited on:
17-Jun-2025 20:42
Edited by:
webservice@unops.org
New clarification added: Question: Concerning the "Utilization statistics": Could you please indicate us the date of extraction of the figures for 2021 and 2022 years of occurrence?Answer: The extraction date for these claims was 28 Feb 2023.
Edited on:
17-Jun-2025 20:39
Edited by:
webservice@unops.org
New clarification added: Question: As the enrolment is optionnal notably for LICA holding a contract of three (3) months or more and Eligible family members of LICA contract holder, could you please confirm us whether the figures at our disposal correspond to the number of persons covered by the Plan or to the number of persons hired and eligible to the Plan? Answer: The enrolment is mandatory for LICA holders holding contracts of more than 3 months. It is only optional for their eligible dependents, i.e spouse and children. The figures shared are for all personnel and dependents currently insured.
Edited on:
17-Jun-2025 20:37
Edited by:
webservice@unops.org
New clarification added: Question: Do you require that the TPA services, and therefore the location of the claims team in charge be exclusively based in Europe, or can they be located anywhere in the world?Answer: We do not have a preference for any location of the claims team, however, the teams should be able to service our personnel in the 3 UN languages (English, French and Spanish) and any challenges can be addressed in a timely manner.
Edited on:
17-Jun-2025 20:31
Edited by:
webservice@unops.org
New clarification added: Question: As we prepare the Assistance portion of your RFP, we are looking into the repatriation benefit. Could you confirm whether the entire population of 11 722 individuals will be expected to sign up for this benefit in a compulsory manner, without being subject to minimum tenure?Answer: This benefit is not subject to any waiting periods and should be part of the benefits available to all beneficiaries enrolled to the medical plan.
Edited on:
17-Jun-2025 20:28
Edited by:
webservice@unops.org
New clarification added: Question: Table 8 (a): List of Countries with inadequate medical facilities 2025: Could you please confirm that in case of a country with inadequate medical facilities, the proposed country to benefit of better healthcare belongs to the same "Rate Groupe" A, B or C?Answer: Yes, this is the case for most of the countries with the exemption of a few e.g Egypt is the regional area of care for Eritrea even though Eritrea is in group C while Egypt is in Group B.
Edited on:
17-Jun-2025 17:01
Edited by:
webservice@unops.org
New clarification added: Question: Could you please advise what the expected number of lives to be covered is in 2026 and 2027?Answer: Please note that the plan covers personnel with different contract end dates and the monthly reporting is done with updated active contract holders and their dependents. We have provided a current estimate of the insured population and this may change towards the end of the year. The successful bidder will receive an updated data during the onboarding process for personnel to be covered effective 1st Jan 2026 and subsequent monthly reporting of the same.
Edited on:
17-Jun-2025 16:50
Edited by:
webservice@unops.org
New clarification added: Question: Could you please confirm that the "local Staff - National Professional Officers (NPO) and General Service (GS)" correspond to the permanent staff of UNOPS?Answer: Yes, we confirm that both the GS and NPO are UNOPS staff. The contracts are categorized as FTA (Fixed term appointment) that are usually for a period of one or 2 years but renewable.
Edited on:
17-Jun-2025 16:46
Edited by:
webservice@unops.org
New clarification added: Question: Are all members local nationals, not expatriates?Answer: For purposes of this tender, related medical expenses are reimbursable upto the R&C charges of the duty station. The plan may have a few personnel recruited to duty stations that are not in their home country, otherwise the majority of the population are local personnel.
Edited on:
17-Jun-2025 16:44
Edited by:
webservice@unops.org
New clarification added: Question: We have taken note of your position regarding audits: Is UNOPS willing to work with the insurer to build an agreed upon timeline, defined content and duration in advance, so that we ensure our teams have the capacity to fulfill the request?Answer: Yes, the audit scope would be communicated and reasonable time may be given for the insurer to have the capacity to fulfil the request. The insurer's risk and fraud teams are expected to have a working relationship with UNOPS internal audit and investigations team to ensure collaboration in reporting, investigating and subsequent consequence management in relation to fraudulent claims.
Edited on:
17-Jun-2025 16:43
Edited by:
webservice@unops.org
New clarification added: Question: Please provide the current exclusions for the insurance cover in place.Answer: The insurer is expected to attach their list of exclusions for consideration as part of the evaluation process.
Edited on:
17-Jun-2025 16:37
Edited by:
webservice@unops.org
New clarification added: Question: Please confirm if an Insurer can suggest its list of exclusions that could be added to the contract.Answer: Yes, the insurer should clearly indicate their list of exclusions for evaluation.
Edited on:
17-Jun-2025 16:37
Edited by:
webservice@unops.org
New clarification added: Question: Please confirm that the requested table of benefits in Section II is the same as the one in place for 2023 and 2024 for all categories.Answer: Yes, we confirm.
Edited on:
17-Jun-2025 16:36
Edited by:
webservice@unops.org
New clarification added: Question: In order to better define our pricing approach, we would appreciate if you could let us know whether any of the Medical benefits have changed over the past 3 years?Answer: The medical benefits indicated in the table have been in place from 2023 to 2025.
Edited on:
17-Jun-2025 16:32
Edited by:
webservice@unops.org
New clarification added: Question: We understand that the supplier may be allowed to request for a price adjustment after every 12 months period up to a maximum of 10%, upon UNOPS approval based on justified evidence and performance of the LTA holder. We would be grateful if you could let us know whether we propose and include an adjustement clause in the contractual conditions on the basis of medical consumption or medical inflation?Answer: UNOPS will use its standard contract “Long Term Agreement (LTA)” along with the UNOPS General Conditions of Contract for the provision of services. If the bidder believes that certain additional provisions/deviations are needed in order to perform the services for UNOPS, they should include it in their proposal. UNOPS may evaluate the requested deviations during the evaluation stage. If the required deviations are acceptable to UNOPS, UNOPS may consider negotiating the requested deviation with the successful bidder before the contract award.
Edited on:
17-Jun-2025 16:27
Edited by:
webservice@unops.org
New clarification added: Question: Could you confirm that staff members and their dependents are eligible only for After Service Insurance (ASHI) and not for After Service Continuation Period? What are the eligibility criteria for the ASHI? Answer: Only retirees and their dependents are eligible for ASHI. All other personnel are eligible for the continuation plan upto a maximum period of 12 months.
Edited on:
17-Jun-2025 16:23
Edited by:
webservice@unops.org
New clarification added: Question: Does UNOPs consider that upon submission of a Response to the RFP by an Insurer, even if with deviations, that Response would be considered by UNOPs to be a deemed acceptance of all the T+Cs of the RFP? Does UNOPs reserve the right to disregard any submitted deviations in those circumstances?Answer: If the bidder believes that certain additional provisions/deviations are needed in order to perform the services for UNOPS, they should include it in their proposal. UNOPS may evaluate the requested deviations during the evaluation stage. If the required deviations are acceptable to UNOPS, UNOPS may consider negotiating the requested deviation with the successful bidder before the contract award.
Edited on:
17-Jun-2025 15:57
Edited by:
webservice@unops.org
New clarification added: Question: Is it correct that in essence ASHI cover refers to the Retirees of UNOPS Staff members (MIP) – 76 plan members and that they are covered under the same benefits as listed under Section II: schedule of requirements (i.e. same benefits apply to all eligible plan members)Answer: Yes, it is correct.
Edited on:
17-Jun-2025 15:54
Edited by:
webservice@unops.org
New clarification added: Question: Please advise how many eligible LICA employees and how many of them have opted for the cover provided under the UNOPS group plan (given it’s mentioned as “Optional” under section “1.3 Eligibility”).Answer: Please note that eligibility for LICA personnel is mandatory, it is only optional for dependants of LICA personnel and for those whose contracts have come to an end and would wish to consider the 12 months continuation of coverage.
Edited on:
17-Jun-2025 15:39
Edited by:
webservice@unops.org
New clarification added: Question: Could you confirm that LICA members and their dependents are eligible only for After Service Continuation Period and not for After Service Insurance (ASHI)?Answer: Yes, we confirm that LICA personnel and their dependents are only eligible for the 12 months after service continuation cover.
Edited on:
17-Jun-2025 15:00
Edited by:
webservice@unops.org
New clarification added: Question: Could you please clarify whether “After Service Continuation Period” (ASCP) requested for 12 months would be part of the UNOPS group performance? May TOB and rates for the After Service Continuation Period be different from the group’s TOB and rates?Answer: For the 12 months ASCP, the expectation is to have the same rate and benefits as existing plan holders. However,should you wish to propose any deviations you can submit the same to be considered during the evaluation stage.
Edited on:
17-Jun-2025 14:59
Edited by:
webservice@unops.org
New clarification added: Question: Could you please clarify what the difference is between ASHI and After Service Continuation Period?Answer: ASHI stands for After-Service Health Insurance. It's a program that provides health insurance coverage to eligible former UN staff members and their dependents after they retire from service. This coverage is a continuation of the active-service health insurance plan they were enrolled in while employed by the UN. All retirees on the current population are beneficiaries of this program. These premiums are remitted by UNOPS to the insurer.After service continuation is a program that enables personnel who wish to continue with their insurance after their contracts come to an end to be able to do so for a maximum period of 12 months. Premiums for this category are colllected directly from the individual members by the insurer.
Edited on:
17-Jun-2025 14:58
Edited by:
webservice@unops.org
New clarification added: Question: Are the premiums for the individual contracts expected to be paid by UNOPS for its former members in case of continuation?Answer: UNOPS does not pay premiums for personnel who enrol to the 12 months continuation plan after the end of their contracts, the insurer is expected to set-up a mechanism of invoicing and subsequent payment by the member on the continuation plan.
Edited on:
17-Jun-2025 14:42
Edited by:
webservice@unops.org
New clarification added: Question: Do the Individual Contractors engaged under UNOPS individual contractor agreements (ICA) with contracts of more than 3 months benefit from privileges and immunities (P&I)?Answer: For the purpose of the contract, offerors should assume that LICAs do not have P&I. If the question relates to payments to LICAs in embargo countries, UNOPS will facilitate those payments through payroll.
Edited on:
17-Jun-2025 14:38
Edited by:
webservice@unops.org
New clarification added: Question: Can you kindly describe in detail what is exactly covered under the Medical Evacuation benefit?Answer: This benefit is not covered by the plan. However, it is managed internally by UNOPS through a different supplier. Medical evacuation (Medevac) is only to be considered in exceptional circumstances where an acute life-threatening medical emergency occurs requiring the use of out of country air ambulance because the available local facilities do not offer an adequate response to the medical emergency. This should be differentiated from the other 3 benefits that should be covered by the plan; general transportation (this can include out of country commercial flight upto the stated benefit limits), local road ambulance and local air ambulance which offer services within the country of duty station.
Edited on:
17-Jun-2025 14:36
Edited by:
webservice@unops.org
New clarification added: Question: Entry into force. Time limits.2.1. The Agreement shall enter into force upon its signature by both Parties and shall remain in force through (date). UNOPS shall have the option to extend the validity of this Agreement at the same terms and conditions for (number) additional (months/years) ending (date). Upon which grounds is the insurer allowed to terminate the contract after the initial period of 36 months?Answer: UNOPS will use the result of this solicitation process to enter into non-exclusive Long Term Agreement (s) for a period of three (3) years with a possible extension of an additional two (1+1) years. An extension beyond the initial 36-month period is subject to the mutual agreement of both parties. Should an agreement for extension not be reached by either party, the contract will terminate upon the completion of the initial 36-month period.
Edited on:
17-Jun-2025 14:03
Edited by:
webservice@unops.org
New clarification added: Question: It’s mentionned in the RFP_Section_I_Instructions to Offerors that "Proposals shall remain valid for acceptance by UNOPS for the entire period set out in the Tender Particulars section. A Proposal valid for a shorter period of time shall not be further considered.” Could you, please, advice where the "Tender Particulars section" is ? Would 120 days of validity be acceptable?Answer: The requested proposal validity period for this RFP is 120 days. You can find this information by navigating to the "Tender Information" tab, then locating the "Tender Particulars" sub-section in the UNOPS eSourcing system.
Edited on:
13-Jun-2025 12:17
Edited by:
webservice@unops.org
New clarification added: Question: Looking further into the general provisions regarding procurement, we are tyring to comprehend your outlook on dispute resolution regarding the insurance policy, given it's specific nature? Is the insurer at liberty to provide additional indications?Answer: UNOPS will use its standard contract “Long Term Agreement (LTA)” along with the UNOPS General Conditions for the provision of services. If the bidder believes that certain additional provisions/deviations are needed in order to perform the services for UNOPS, they should include it in their proposal. UNOPS may evaluate the requested deviations during the evaluation stage. If the required deviations are acceptable to UNOPS, UNOPS may consider negotiating the requested deviation with the successful bidder before the contract award.
Edited on:
06-Jun-2025 13:44
Edited by:
webservice@unops.org
New clarification added: Question: Unless we are mistaken, the applicable law of the contract doesn't seem to be listed. Could you kindly confirm this contractual aspect?Answer: Please refer to the Section IV: Contract Forms and Sample Long Term Agreement template.
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06-Jun-2025 13:43
Edited by:
webservice@unops.org
New clarification added: Question: Is the insurer allowed to propose amendments to the terms and conditions in certain cases, to reflect the very specific nature of the insurance services which are being provided?Answer: UNOPS will use its standard contract “Long Term Agreement (LTA)” along with the UNOPS General Conditions for the provision of services. If the bidder believes that certain additional provisions/deviations are needed in order to perform the services for UNOPS, they should include it in their proposal. UNOPS may evaluate the requested deviations during the evaluation stage. If the required deviations are acceptable to UNOPS, UNOPS may consider negotiating the requested deviation with the successful bidder before the contract award.
Edited on:
06-Jun-2025 13:43
Edited by:
webservice@unops.org
New clarification added: Question: We are looking forward to providing the utmost care in preparing our pricing offer. As such, may we request that you consider an extending the submission deadline to July 15th?Answer: We currently have no plan to extend the submission deadline. We encourage you to submit your proposal by the RFP deadline.
Edited on:
06-Jun-2025 13:42
Edited by:
webservice@unops.org
New clarification added: Question: Could you kindly clarify the conditions for termination of the contract as expected, both for the provider and for UNOPS?Answer: Please refer to the Article 14 Termination Clause in UNOPS General Conditions of Contract for the Provision of Serviceshttps://content.unops.org/service-Line-Documents/Procurement/General_conditions_services-Sep.-2024_V2.pdf
Edited on:
06-Jun-2025 13:41
Edited by:
webservice@unops.org
New clarification added: Question: We understand the insurance coveragein this LTA is set to run for an initial period of 36 months. Could you kindly clarify how the renewal terms will be redacted into the procurement contract, especially since the yearly price adjustement that may be enacted if accepted? Answer: UNOPS will issue a written amendment in case of any modification of or change in Contract. Please refer to the Article 20. Modifications Clause in UNOPS General Conditions of Contract for the Provision of Services.https://content.unops.org/service-Line-Documents/Procurement/General_conditions_services-Sep.-2024_V2.pdf
Edited on:
06-Jun-2025 13:40
Edited by:
webservice@unops.org