Microsoft Premier Support

The United Nations Office of Information and Communications Technology (UN OICT) is seeking an information from qualified vendors needed to provide ICT professional services for supporting problem resolution, incident resolution, and proactive support assistance for various cloud and on-premise Microsoft products formerly knows as Microsoft Premier Support. UN OICT operates Microsoft tenant (un.org) with approximately 65,000 users in various geographies, two Enterprise Data Centers (located in Europe), six smaller data centers (two data centers in New York, USA, four data centers in Europe). The objective is to ensure efficient and effective utilization of the Microsoft technology stack, both on-premises and in the cloud, to support the operations of the United Nations Secretariat. Scope of Services covers the following Microsoft products: Microsoft 365: SharePoint Online Teams - Telephony & Comms Exchange Online M365 Administration Microsoft Office Suite (Enterprise Apps) Intune / Endpoint Manager EM + S & ATP Suite - M365 E5 Security Bundle Power BI Power Apps On-premises: Windows Server OS Windows Desktop Active Directory SQL Server Microsoft Endpoint Configuration Manager (MECM) Azure Services: Azure Active Directory Azure IaaS Azure PaaS