PROPOSALS FOR SERVICES LONG TERM AGREEMENT for FUNDRAISING DATABASE SUPPORT

1. BACKGROUND UNICEF promotes the rights and welfare of all children and adolescents in everything we do. Together with our allies, we work in 190 countries and territories in the world, including 36 in Latin America and Caribbean (LAC), to transform this commitment into practical actions that benefit all children globally, especially focusing our efforts on reaching the most vulnerable and excluded.

The Private Fundraising and Partnerships Division (PFP) of UNICEF Latin America and Caribbean (LAC) Regional Office seeks to establish an agreement with a qualified service provider(s) for an Innovation Methodologies training for staff members in the LAC region. PURPOSE: UNICEF Country Offices (CO) in the Latin America and Caribbean (LAC) Region are currently expanding their fundraising operations through various channels including Face-to-Face, Digital fundraising and telemarketing.

The current database systems in use in country offices is Donor perfect Online (DPO), however a global project in underway to replace these systems with Salesforce CRM technology.  As a result, a fundraising database support is required to provide maintenance and support of the existing Donor perfect based system, managing donor payments through the relevant banking systems, and providing technical support for a database upgrade project. Given the above, the PFP Regional Support Center (PFP-RSC) of UNICEF LAC Regional Office (LACRO) is therefore looking to establish into Long-Term Arrangement for Services (LTAS) with one (1) or more for the provision of the services listed above. Priority Countries for Fundraising Database Services where a fundraising Database is already in place are Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, and Uruguay, Fundraising Database Services can be performed in other Countries of the Region in case they will establish Fundraising Databases therefore are invited to submit proposals also for all the other Countries of Latin America and Caribbean Region not listed above. 2. SOLICITATION 2.1 The purpose of this Request for Proposals for Services (“RFPS”) is to invite proposals for the " LONG TERM AGREEMENT for FUNDRAISING DATABASE SUPPORT detailed in the Terms of Reference/Statement of Work attached at Annex B]. 2.2 This RFPS document is comprised of the following: • This document • The UNICEF General Terms and Conditions of Contract (Services) which are attached as Annex A • The full Terms of Reference/Statement of work attached at Annex B • MDM Vendor Template Annex C • Online registration to UNGM -United Nations Global Market – link: https://www.ungm.org/Account/Registration 2.3 This RFPS is an invitation to treat and shall not be construed as an offer capable of being accepted or as creating any contractual, other legal or restitution rights. No binding contract, including a process contract or other understanding or arrangement, will exist between the Proposer and UNICEF and nothing in or in connection with this RFPS shall give rise to any liability on the part of UNICEF unless and until a contract is signed by UNICEF and the successful Proposer.

PART II – PROPOSAL SUBMISSION PROCESS 1. PROPOSAL SUBMISSION SCHEDULE CONTRACTUAL PROCESS The schedule of the contractual process is as follows

: ACTIVITIES SCHEDULE:

1. Send Proposal: 12.07.2022

2. Questions and Answer if necessary: Until July 22nd, 2022 before 23:59 (Panama Time)

3. Consolidates Q & A posted in UNGM: July 26, 2022.

4. Deadline for Proposals: August 02 th, 2022 before 23:59 (Panama Time)

5. Proposals Review: August 03rd –31st, 2022. approximately

6. Award Notice sent and posted in UNGM: September 03rd,2022. approximately

7. Contract begins September15th, 2022 approximately.

1.1 Acknowledgement of receipt of RFPS. Proposers are requested to inform UNICEF as soon as possible send it through the UNGM platform, see attached e-submision instruction to bidders. And if you prefer you can also send by EMAIL to at LACRO-OPS@UNICEF.ORG that they have received this RFPS

IMPORTANT: PROPOSALS ARE NOT TO BE SENT TO THE EMAIL ADDRESS STATED ABOVE – ANY PROPOSALS SENT TO THE ABOVE EMAIL ADDRESS WILL BE DISQUALIFIED.

1.2 Questions from Proposers. Proposers are required to submit any questions in respect of this RFPS send it through the UNGM platform, see attached e-submision instruction to bidders. And if you prefer to send by email: LACRO-OPS@UNICEF.ORG with reference: LRPS-2022-9176377.

1.3 The deadline for receipt of any questions is 26th July,2022 BEFORE 23:59 PANAMA TIME.

IMPORTANT: PROPOSALS ARE NOT TO BE SENT TO THE EMAIL ADDRESS STATED ABOVE – ANY PROPOSALS SENT TO THE ABOVE EMAIL ADDRESS WILL BE DISQUALIFIED.

Proposers are required to keep all questions as clear and concise as possible. Proposers are also expected to immediately notify UNICEF in writing of any ambiguities, errors, omissions, discrepancies, inconsistencies or other faults in any part of the RFPS, providing full details. Proposers will not benefit from such ambiguities, errors, omissions, discrepancies, inconsistencies or other faults. UNICEF will compile the questions received. UNICEF may, at its discretion, at once copy any anonymized question and its reply to all other invited Proposers and/or post these on the UNICEF website and/or respond to the question at a bid conference. After any such bid conference, a Questions and Answers document may be prepared and posted on the UNICEF website. 1.4 Amendments to RFPS Documents. At any time prior to the Submission Deadline, UNICEF may, for any reason, whether at its own initiative or in response to a clarification requested by a prospective Proposer, modify the RFPS documents by amendment. If the RFPS was available publicly online, amendments will also be posted publicly online. Further, all prospective Proposers that have received the RFPS documents directly from UNICEF will be notified in writing of all amendments to the RFPS documents. In order to afford prospective Proposers reasonable time in which to take the amendment into account in preparing their Proposals, UNICEF may, at its sole discretion, extend the Submission Deadline.

1.5 Bid conference. A bid conference will NOT be held.

1.6 Submission Deadline. The deadline for submission of proposals is as follows: Before 23:59 Panama City Time. 02nd August 2022. end it through the UNGM platform, see attached e-submitions instruction to bidders. And if you prefer you can also send by email at email LACROBIDS@UNICEF.ORG Any proposals received by UNICEF after the Submission Deadline will be rejected. It is extremely important that you send your technical and economic proposal in separate emails.

The title of the mail should start with the reference number of this RFP, that is, LRPS-2022-9176377 plus the name of the service or bid, example, LRPS-2022-9176377 –FUNDRAISING DATABASE SUPPORT