HQ21NF064-EOI-Quality Support Services for Decentralized Evaluations
The WFP seeks to engage a service provider for the provision of the quality support service for decentralized evaluations (DEQS) through the setup of a Long-Term Agreement. The responsibilities will include:
- Revising existing DE Quality Support feedback form and guidance for reviewers: Based on the recommendations of the stocktake exercise, the service provider will further refine the DEQS feedback forms (in English, French and Spanish) and guidance for reviewers with the view to streamline it, further align it with WFP post-hoc quality assessment grid and enhance its readability to contribute to a greater uptake by Evaluation Managers and Evaluation Teams.
- Operationalization of the Outsourced DE Quality Support Service, including i) quality assessment of a range draft decentralized evaluation deliverables and provision of timely feedback; ii) routine quality oversight; iii) peer reviews; iv) phone/skype discussion between the reviewer, the Evaluation Manager, the Regional Evaluation Officer and the Evaluation Team Leader. Four main types of draft deliverables are currently submitted to the DEQS service: TORs, Inception Report; Baseline Report; Evaluation Report); an additional point of engagement during preparation phase will be introduced to support the Evaluation Manager on the evaluation methodology (on demand); however, this list may expand over time as OEV and Regional Evaluation Units aim at expanding the typology of evaluations to better respond to organizational learning needs. The service must be delivered in English, French and Spanish and feedback should be provided within a short-around time (predefined for each type of deliverable).
- Overall management of the Outsourced DE Quality Support Service, including i) managing a pool of experienced and competent reviewers with solid evaluation expertise (in particular on evaluation methodologies) and fluency in English, French and Spanish; ii) briefing new reviewers on WFP DEQAS standards and overall expectations; iii) tracking requests for review of draft deliverables and allocating those to one of the reviewers, ensuring that feedback is provided in a timely manner; iv) quality assuring the feedback from reviewers before submission to WFP; v) organizing webinars with reviewers to share lessons and ensure common understanding of the application of the feedback form; vi) holding quarterly calls with OEV to review findings from peer review and clarify any arising question from the reviewers; vi) seeking feedback from the main users on the quality and utility of the DEQS service; vii) periodically refining DEQS feedback forms and guidance for reviewers as required.
- Producing an Annual DE Quality Support Report which provides an overview of the overall effectiveness, utility and timeliness of the service, as well as an aggregated analysis of the quality of draft deliverables over time and by region and highlights areas for improvement.