Vaccine Safety Net portal 2.0: analysis for user experience and user interface

WHO
Vaccine Safety Net portal 2.0: analysis for user experience and user interface Request for proposal

Reference: 2020_MHP/PVG_RFP001
Beneficiary countries or territories: Switzerland
Published on: 13-May-2020
Deadline on: 28-May-2020 17:00 (GMT 2.00)

Description

20.05.2020: An updated list of Q&As is available under "Documents".

19.05.2020: A list of Questions and Answers is available under "Documents".

The purpose of this RFP is to identify a suitable provider to undertake, on behalf of WHO, a preliminary stage to the realization of a new web portal. The selected contractor will be expected to complete an in-depth analysis of the existing tools to have a clear understanding of the product and shared vision, to align all the project stakeholders on the product to be produced and on the success indicators.
This work will serve as a model for the future website developer, both for the visual aspects (user interface) and for the logic expected by the users (user experience).

 

Main Tasks:

  1. Understanding of the product and shared vision
  2. Understand the needs and wishes of your current and future users
  3. Model user types, their behaviors, needs and aspirations
  4. Mapping the experience & imagine the opportunities
  5. Defining the journeys & aligning on the storymap
  6. Shaping the product
  7. From design exploration to delivering a UI kit.

 

Characteristics of the provider for this contract:

The provider shall be an digital agency in the field of digital health communication and Web Design with proven expertise in the user experience/interface.

He will also have to justify an experience in understanding cultural differences around the world

 

Period covered under the RFP:

The period covered under this RFP is for a maximum of 4 months depending on the performance and funding availability.

 

Intention to bid:

No later than 22 May 2020 05:00PM Geneva time (CET) the bidder shall complete and return by email to WHO to the following address: gvsi@who.int 

 

Submission of proposals:

No later than 28 May 2020, 05:00PM Geneva time (CET), the bidder shall complete and return by email to WHO to the following address: gvsi@who.int (only when this step is completed the bidder is regarded as a prospective bidder):

  1. Covering letter signed by the bidder or the respective authority when the bidder is not an individual.
  2. Proposal (including, but not restricted to, technical and financial documents) with annexes as described in the RFP.

     

    A prospective bidder requiring any clarification on technical or contractual matters may notify WHO via email at the following address no later than 25 May 2020, 05:00PM CET.

     

  • Email for submissions of forms and/or proposal: gvsi@who.int (use subject: Bid Ref 2020_MHP/PVG_RFP001)

 

For additional information :

Web Site:

  • ttps://www.who.int/vaccine_safety/initiative/communication/network/vaccine_safety_websites
  • https://www.vaccinesafetynet.org
  • https://www.vsc-library.org

RFP document and detailed Terms of Reference are available under "Documents".