Supply of Refrigerator and Cold box Addis Ababa, Ethiopia
UNOPS
Supply of Refrigerator and Cold box Addis Ababa, Ethiopia
Invitation to bid
Reference:
ITB/2025/58293
Beneficiary countries or territories:
Ethiopia
Registration level:
Basic
Published on:
01-Jul-2025
Deadline on:
21-Jul-2025 09:00 0.00
Description
The United Nations Office for Project Services , Horn of Africa Multi-country office (hereinafter referred to as UNOPS HAMCO) is pleased to invite competent Bidders to submit their respective competitive Bids for the Supply of Refrigerator and Cold box, Addis Ababa, Ethiopia in accordance with the UNOPS General Conditions of Contract and “Schedule of Requirements” set out in this ITB.
IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
This tender has been posted through the UNOPS eSourcing system. / Cet avis a été publié au moyen du système eSourcing de l'UNOPS. / Esta licitación ha sido publicada usando el sistema eSourcing de UNOPS. Vendor Guide / Guide pour Fournisseurs / Guíra para Proveedores: https://esourcing.unops.org/#/Help/Guides
First name:
N/A
Surname:
N/A
This procurement opportunity integrates considerations for at least one sustainability indicator. However, it does not meet the requirements to be considered sustainable.
Gender issues
Social
The tender contains sustainability considerations addressing gender equality and women's empowerment.
Examples:
Gender mainstreaming, targeted employment of women, promotion of women-owned businesses.
Sustainable resource use
Environmental
The tender contains sustainability considerations promoting the sustainable use of resources.
Examples:
Energy-saving measures, recycling, take-back programmes and responsible end-of-life management
| Link | Description | |
|---|---|---|
| https://esourcing.unops.org/#/Help/Guides | UNOPS eSourcing – Vendor guide and other system resources / Guide pour fournisseurs et autres ressources sur le système / Guía para proveedores y otros recursos sobre el sistema |
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Pharmaceutical refrigerator and freezer
New clarification added: Dear UNOPS team,Please let us know if a local import company can be a bidder with an authorization letter from the manufacturers.Regards,Dear Vendor,Thank you for your clarification question. Yes, a local import company is eligible to participate in the bidding process, provided that all required documentation is submitted in accordance with the bid requirements, including a manufacturer’s authorization letter.Best RegardsUNOPS
Edited on:
15-Jul-2025 10:08
Edited by:
webservice@unops.org
New clarification added: Dear UNOPS team,We would like to clarify whether, under the FCA delivery term, it is acceptable to deliver goods at the manufacturer's site, or if it is mandatory to deliver them to your freight forwarder's warehouse at a bidder's designated seaport?Based on our previous experience, inbound handling charges at freight warehouses can be quite significant, which may result in a higher quoted price.Your kind clarification on this would be greatly appreciated.Dear Vendor,Thank you for your clarification question. Please note that under the FCA Incoterm, the vendor is responsible for selecting the FCA location—whether it is the manufacturer’s site or another agreed point. The nominated freight forwarder will arrange collection from the designated FCA location and handle further transportation.Best RegardsUNOPS
Edited on:
15-Jul-2025 09:34
Edited by:
webservice@unops.org
New clarification added: Dear UNOPS team,Could you kindly clarify whether the post-manufacturing third-party inspection is expected to be visual inspection or a quality inspection? The latter may involve higher costs and a longer lead time.Thank you for your kind support.Dear Vendor,Thank you for your clarification question. In line with the “Inspections and Tests” clause, the term “competent authority” is not limited to third-party inspection bodies; it may also include government agencies, internal quality control departments, notified bodies, or similar qualified entities. Accordingly, a full quality inspection must be carried out at the manufacturer’s premises, resulting in both a test certificate and a guarantee/warranty certificate confirming that the goods conform to written specifications. Bidders may choose the appropriate competent authority that enables them to submit a competitive offer while adhering to the required delivery timeline.Best RegardsUNOPS
Edited on:
14-Jul-2025 16:51
Edited by:
webservice@unops.org
New clarification added: Dear UNOPS Team,Regarding the training requirement, would you be open to us proposing a reduced number of training days — for example, 2 days per round (a total of 4 days)?Alternatively, if the full duration is required, would you be amenable to scheduling one of the training days over a weekend (e.g., Monday to Saturday), in order to meet the requirement for two consecutive rounds of 3 days each?ThanksDear Vendor,Thank you for your clarification question. At this stage, we are not in a position to confirm any adjustments to the training schedule. The detailed training plan will be shared with the awarded vendor upon finalization of the evaluation process. Any specific proposals regarding the training schedule can be discussed and assessed at that time.Best RegardsUNOPS
Edited on:
14-Jul-2025 16:26
Edited by:
webservice@unops.org
New clarification added: Dear sir/madam,Is the Local agent clause mandatory for Lot no. 4 cold boxes. We could not find this clause mentioned at Lot no. 4.Also is there Ethiopian Food and Drug Authority (EFDA) registration clause that is mandatory for Lot no. 4 cold boxes ? This clause too could not be found in the tender documents. Please note that cold boxes are passive boxes for which approval is required by WHO PQS. Hence submission of this document ascertains the quality of the product.Dear Vendor,Thank you for your clarification questions, kindly see our response below;There is no requirement for local agent under Lot 4.Registration of the product and manufacturer with the EFDA is mandatory for Lot 4.Please refer to the eSourcing platform’s criteria in Qualification Criterion no 3.7. Bidders are required to submit documentary evidence 1) The Manufacturer/Product they propose is registered with the Ethiopian Food and Drug Authority (EFDA) OR 2) Submit manufacturer's commitment letter confirming their willingness to register the product with the EFDA if awarded.Please refer to the eSourcing platform’s criteria in Qualification Criterion no 3.9. Bidders must provide documentary evidence demonstrating that the offered Cold Box (≥20L) is prequalified by the World Health Organization (WHO) in accordance with the Performance, Quality, and Safety (PQS) standards.Best RegardsUNOPS
Edited on:
14-Jul-2025 14:38
Edited by:
webservice@unops.org
New clarification added: Dear sir,Reference to this tender, is it compulsory to get registered our offered products of all the 4 lots in EFDA?Do the EFDA registration is the added eligibility criteria along with the asked certifications?Kindly clarify.Dear Vendor,Thank you for your clarification questions, kindly see our response below;This is to confirm, it is compulsory to get registered all the offered products for all the lots with EFDA.The EFDA is one qualification criteria by itself, in addition to the certifications requested under Form D technical bid for each product. Best RegardsUNOPS
Edited on:
14-Jul-2025 14:19
Edited by:
webservice@unops.org
New clarification added: Dear sir,Reference to this bid,kindly clarify,is it compulsory to get registered our offered products in EFDA?Dear Vendor,Thank you for your clarification question. This is to confirm, registering the offered products with EFDA is mandatory.Best RegardsUNOPS
Edited on:
14-Jul-2025 14:10
Edited by:
webservice@unops.org
New amendment added #2: Dear Vendors,This amendment has been issued to update the particular section of this ITB at the payment terms and additional information sections to include the INCOTERM DAP as well as extend the bid deadline from 2025-07-18 09:00 UTC to 2025-07-21 09:00 UTCBest RegardsUNOPS
Edited on:
14-Jul-2025 14:04
Edited by:
webservice@unops.org
New clarification added: Dear UNOPS team,We would appreciate it if you could kindly clarify whether WHO PQS certification is mandatory for LOT 3 and LOT 4, or if it is considered an optional/additional manufacturer certification.Thank you for you kind support.Dear Vendor,Thank you for your clarification questions, Kindly note WHO PQS certification is mandatory for both Lots 3 and 4.Best RegardsUNOPS
Edited on:
14-Jul-2025 13:55
Edited by:
webservice@unops.org
New clarification added: As a manufacturer for cold box, we are based in another country and we would like to know : 1. is it okay to quote for cold box prices in FCA port ( -that means after handing over the documents and goods to your appointed freight forwarder, all shipping costs and customs clearance and duties and taxes and clearing forwarding process to final delivery - all costs associated with delivery from hand over of goods and documnents from origin port is all the responsibilty of the buyer) - please give clarification on the same. 2. delivery time lines for FCA post PO can be considered for giving 90-120 working days ? 3. Qualification standards and certificates- Cold boxes are passive (that means no electricity outlet, it operates without any electricity) and therefore no agency will give certification for a product that the certificate is not applicable for. For Cold boxes in particular, only WHO certificate is required for a supply of the product world wide. Request you to please recheck and re-align certifications on only applicable products and not all products with respect to ( Annex 1: Acceptable Documentation from Regulatory Authority of the Global Harmonization Task Force (GHTF ) Founding Members) Dear Vendor,Thank you for your clarification qeustions, please see our response below;Yes, you are required to submit your prices on both FCA (Origin Sea Port) and DAP (INCOTERMS 2020) terms.The delivery time under FCA—calculated from the date of Purchase Order—is 90 to 120 calendar days.Qualification standards and certificates; Please submit the certificates specified in the technical specifications. for cold boxes.Best RegardsUNOPS
Edited on:
09-Jul-2025 14:51
Edited by:
webservice@unops.org
New clarification added: In addition to the standard certification requirements for cold boxes, the inclusion of CE (European) and US-FDA certifications amongst others is a criterion currently met by only one manufacturer — BMedical.No other manufacturer holds these specific certifications for cold boxes. Globally accepted standards for cold boxes, including those recognized by all UN agencies, are defined under WHO-PQS certification.We would therefore like to understand:Will only one manufacturer be eligible to bid for this product under the current criteria? Or has the bid specification been structured in a way that effectively limits participation to a single manufacturer?Dear Vendor,Thank you for your clarification question, our requirement is as stated on the technical bid "Product should be USFDA approved OR comply with CE (Conformity of Europeans via notified body OR Declaration of conformity certificate ) OR have equivalent certificate from one of the Global Harmonization Task Force (GHTF) Founding Member countries (JAPAN, CANADA, UK and Australia). In addition, please note that references to GHTF and ISO certifications in the tender reflect UNOPS Quality Assurance Policy, which integrates these standards with WHO PQS to ensure comprehensive quality and compliance.Best RegardsUNOPS
Edited on:
09-Jul-2025 14:08
Edited by:
webservice@unops.org
New clarification added: Dear Madam/Sir,1. Please advise in which tender documents require EFDA registration of the four lots? the 4 items does not belong to medical devices and it would be take 7-8 months to register EFDA. so we suggest to cancel the addtional requirement of EFDA registration requirement2. Please inform the detail address of the warehouse of UNOPS for precise quotation of DAP price.Thank you.Dear Vendor,Thank you for your clarification questions, kindly see our resonses below;Please note that this is a requirement mandated by the national regulatory authority. You can find more information about their registration process here: https://www.eris.efda.gov.et/products/registrationAkaki Kality , Industrial area, Addis Ababa, EthiopiaBest RegardsUNOPS
Edited on:
09-Jul-2025 13:58
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webservice@unops.org
New clarification added: Dear Sir / Madam,Please note for EFDA registertion a Locally registered company's Agency agreement between your company (manufacturer) and a licensed local representative in Ethiopia and Expected processing time: 3–6 months, from dossier submission to approval.As Vaccine Box is not a medical item, can you give an exemption in registeration for this product or we can quote FCA Origin Sea Port and UNOPS can use its freight forwarder and impor this item to Ethiopia under UNOPS name.Look forward hearing from you.Dear Vendor,Thank you for your clarification question, Please note that this is a requirement mandated by the national regulatory authority and you can find more information about their registration process here: https://www.eris.efda.gov.et/products/registration. Unfortunately all bidders are required to submit their price offers in both FCA and DAP terms as per the terms of the bid.Best RegardsUNOPS
Edited on:
09-Jul-2025 13:45
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webservice@unops.org
New clarification added: Dear UNOPS team,As both FCA and DAP prices are requested in the tender, could you kindly confirm which one will be uesed for the financial evaluation?Thank you for your kind assistance.Dear Vendor,Thank you for your clarification question, both FCA and DAP prices will be used in the financial evaluation and UNOPS will award in one that is deemed favorable.Best regardsUNOPS
Edited on:
09-Jul-2025 13:31
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webservice@unops.org
New clarification added: Dear UNOSP team，Could you kindly provide the detailed address where each refregirator will be installed? We understand that installation is not required from the bidder's side.However, our local agent may need to conduct onsite visits during the warranty period if required, and the location of each unit will directly affect the transportation cost involved. Thank you for your kind support.ResponseDear Vendor,Thank you for your clarification question, unfortunately we are unable to provide the sites at this moment as the distribution of the equipments has not been finalized yet.Best regardsUNOPS
Edited on:
09-Jul-2025 13:28
Edited by:
webservice@unops.org
New clarification added: Dear UNOPS team,We kindly request an extension of the submission deadline for this tender by one additional week to allow us more time for bid preparation.Thank you very much for your consideration.Dear Vendor,Thank you for your clarification question, kindly note that the items included in this tender are considered off-the-shelf products, which are readily available in the market. As such, the current submission timeline is deemed sufficient for bid preparation. We encourage you to submit your offer within the specified deadline.Best regardsUNOPS
Edited on:
08-Jul-2025 13:29
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webservice@unops.org
New clarification added: Dear team, greetings.For Lot- 3, Horizontal design refrigerator is requested, can we propose vertical refrigerator which we think is fit for purpose?ThanksDear Vendor,Thank you for your clarification question, kindly submit your proposal as per UNOPS's minimum technical requirement.Best regardsUNOPS
Edited on:
08-Jul-2025 13:24
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webservice@unops.org
New clarification added: Hi,We are an international supplier based in Kenya and would like to kindly request clarification regarding the requirement for a Local Agent / After-Sales Service in Ethiopia, as we are currently unable to appoint a temporary local agent for this purpose.Please note that we do not have a local agent in Ethiopia for after-sales service. However, we assure you that we will provide spare parts on a Free of Charge (FOC) basis during the warranty period for any manufacturer defects, as part of our commitment to product quality and customer satisfaction.We trust that this arrangement will be acceptable, and we remain at your disposal for any further clarification or support required.Dear Vendor,Thank you for your clarification question, Please note that as per the tender requirements, bidders must have a local agent/dealer in Ethiopia with trained biomedical engineers and a maintenance workshop to provide after-sales service, including warranty, repairs, and spare parts. if not currently in place, the bidder must commit to appointing a local agent within seven (7) days of contract award. And, this is a mandatory requirement.Best regardsUNOPS
Edited on:
08-Jul-2025 13:21
Edited by:
webservice@unops.org
New clarification added: Dear sirs,Please confirm the delivery terms for lot no. 4. As per tender terms it is mentioned FCA. Accorindingly we need to quote rates upto our nearest seaport ? and thereafter it would be handed over to your forwarder correct ? Kindly confirm.Dear Vendor,Thank you for your clarification question, This is to confirm that, based on the FCA Incoterm, bidders are required to quote their prices up to their designated FCA location, which may be the nearest seaport, where the goods will be handed over to our nominated freight forwarder.Additionally, please note that an amendment was posted on 7 July 2025 to include the DAP Incoterm. Accordingly, bidders are required to submit their price offers for both FCA and DAP delivery terms as per the updated solicitation documents.Best regardsUNOPS
Edited on:
08-Jul-2025 12:59
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webservice@unops.org
New clarification added: Dear Sir/Madam we are interesting to partecipate and a apply for this tender ,but we would like to inform UNOPS that we can't compete with manufacturers if they decided to apply for this tender. we can offer extended delivery services beiond the requested tender delivey terms , so we would like to know if UNOPS could evaluate and accept offers for Agent but not manufacturer .Best RegarsdDear Vendor,Thank you for your interest in participating in this tender. Please note that this is an open competitive bidding process, and as such, any eligible entity—whether a manufacturer, authorized agent, or distributor that is capable of supplying the required goods in accordance with the tender specifications and terms may submit an offer.UNOPS cannot impose restrictions on manufacturers or any other qualified bidders from participating. All submissions will be evaluated fairly and transparently based on the criteria outlined in the solicitation documents.Best regardsUNOPS
Edited on:
08-Jul-2025 12:51
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webservice@unops.org
New clarification added: Dear Procurement Team,We would appreciate your clarification on the following two points:1. We have an independent test report confirming that the product complies with the requirements of REACH-SVHC 240 substances under Regulation (EC) No. 1907/2006. As the file cannot be attached here, we are happy to provide a summary if needed. Could you kindly advise whether such documentation would be acceptable under the regulatory documentation requirements outlined in Annex 1?2. Regarding the training described in Annex 2, could you please confirm whether the training must be conducted in person (face-to-face) in Addis Ababa, or whether virtual/online delivery is acceptable?Best regards,Yachang LinBGI GenomicsDear Vendor,Thank you for your clarification questions, please see our responses below;Kindly provide the requested certificates as per the technical requirements outlined on the technical bid.This is to confirm the training must be conducted face to face in Addis Ababa.Best regardsUNOPS
Edited on:
08-Jul-2025 12:47
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webservice@unops.org
New amendment added #1: Dear Vendors,This amendment has been issued to upload the revised Schedule of Requirements, Form C (Price Schedule), and Form D (Technical Bid). The revisions include the addition of the DAP Incoterm and adjustments to the delivery timelines: the FCA delivery period has been revised from 120–150 days to 90–120 days, and the DAP delivery period is now indicated as 150–180 days. These changes are reflected in both Form D and the Schedule of Requirements. Additionally, Form C has been updated to include separate columns to allow bidders to provide price quotations on a DAP basis in additon to FCA.Best RegardsUNOPS
Edited on:
07-Jul-2025 18:07
Edited by:
webservice@unops.org
New clarification added: Dear Sir/MadamQn:what is the inner and outer material for all 3 types of refrigerators and also the PUF insulation in mm for all 3 Thank youDear Vendor,Thank you for your clarification question, kindly note that while the insulation material has been specified as PUF in the technical requirements, the thickness has not been indicated. Additionally, the types of inner and outer materials for the refrigerators have not been specified.Best regardsUNOPS
Edited on:
07-Jul-2025 09:57
Edited by:
webservice@unops.org
New clarification added: Question regarding to lot 4 - cold boxIf our model is already WHO-prequalified, do we still need ISO13485, USFDA, CE or any other certificates?We are asking because WHO-prequalified is always the key criteria for cold box, and as an WHO-prequalified supplier, we have already proven that our quality meets the international standard.Thus, we are suggesting to add WHO prequalified as an additional certification to substitute for the other quality certificates.Thanks for your consideration!Dear Vendor,Thank you for your clarification question. Yes, please note that references to GHTF and ISO certifications in the tender reflect UNOPS Quality Assurance Policy, which integrates these standards with WHO PQS to ensure comprehensive quality and compliance.We appreciate your willingness to provide supporting documents, which will assist in the evaluation process.Best regardsUNOPS
Edited on:
07-Jul-2025 09:51
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webservice@unops.org
New clarification added: Dear sir,With reference to Lot 4:cold boxes, please guide if we can quote for an additional option alongwith our primary offer OR we are allowed to quote only for one model.Dear Vendor,Thank you for your clarification question. Kindly note that alternative bids are not permitted under this tender. Only one model can be submitted for the lot.Best regardsUNOPS
Edited on:
07-Jul-2025 09:44
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webservice@unops.org
New clarification added: Dear UNOPS team,We would like to confirm whether the costs associated with the services to be provided by a local agent during the warranty period should be included in the quoted price?Thank you.Dear Vendor,Thank you for your clarification question. Kindly note that our requirement includes a comprehensive warranty of three (3) years, covering spare parts and labor, to be provided by the Original Equipment Manufacturer (OEM) from the date of delivery. It is considered an integral part of the technical specifications for the products being procured.Best regardsUNOPS
Edited on:
07-Jul-2025 09:39
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webservice@unops.org
New clarification added: Request for Acceptance of WHO PQS Certification in Lieu of GHTF Requirement – Vaccine CarrierDear UNOPS Team,GreetingsWe are writing to express our keen interest in participating in your tender for Supply of Refrigerator and Cold box Addis Ababa, Ethiopia.Our product is WHO PQS prequalified (E004/024) and is extensively deployed in immunization programs supported by UN agencies, Gavi, and national health ministries. The WHO PQS certification is the highest internationally recognized standard for passive cold chain equipment and ensures compliance with stringent performance, quality, and safety benchmarks established specifically for vaccine storage and transport.We understand that the tender refers to GHTF regulatory certification. However, we would like to respectfully clarify that passive vaccine carriers such as ours are non-powered, non-invasive, and non-sterile, and therefore do not fall under the scope of medical devices as per MDR/IVDR or GHTF classification. As such, WHO PQS certification is the most relevant and authoritative qualification for this product category.In view of the above, we kindly request that our participation be accepted based on our valid WHO PQS certification.Should you require any additional supporting documents—such as ISO certifications, technical dossiers, or test reports—we would be pleased to provide them.Thank you for your understanding and consideration. We look forward to your positive response.With RegardsRohit RamanAOV INTERNATIONAL LLPDear Vendor,Thank you for your clarification question and for sharing details of your WHO PQS prequalified product (E004/024). We acknowledge that passive cold chain equipment falls outside GHTF medical device classification. However, please note that references to GHTF and ISO certifications in the tender reflect UNOPS Quality Assurance Policy, which integrates these standards with WHO PQS to ensure comprehensive quality and compliance.We appreciate your willingness to provide supporting documents, which will assist in the evaluation process.Best regardsUNOPS
Edited on:
07-Jul-2025 09:29
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webservice@unops.org
New clarification added: Dear UNOPS Procurement Team,As EFDA registration is required for every lot either before or after the contract award, we would like to kindly seek clarification on the following:In the event that a manufacturer without prior EFDA registration encounters difficulties in obtaining the registration after the contract award, what actions would UNOPS take in such circumstances? Additionally, will UNOPS provide any support to the awarded manufacturer in facilitating the registration process?Thank you very much for your kind guidance.Dear Vendor,Thank you for your clarification question. Please note that it is entirely the responsibility of the manufacturer to ensure that both the organization and the product are duly registered with the Ethiopian Food and Drug Authority (EFDA), if award, in accordance with the bid requirements.UNOPS does not provide direct support in the EFDA registration process.Best regardsUNOPS
Edited on:
07-Jul-2025 09:23
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webservice@unops.org
New clarification added: Hello UNOPS team, Could you kindly advise if all units will be at one site? If not, please provide the sites. Thank you.Dear Vendor,Thank you for your clarification. Kindly note that the goods will be delivered to the UNOPS warehouse in Addis Ababa, after which UNOPS will handle distribution to the respective project sites.Best regardsUNOPS
Edited on:
07-Jul-2025 09:18
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webservice@unops.org
New clarification added: Dear UNOPS team,Could you kindly advise where the training site would be (address) ?Thank you!Dear Vendor,Thank you for your clarification question, the training will be conducted centrally in Addis Ababa.Best regardsUNOPS
Edited on:
07-Jul-2025 09:03
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webservice@unops.org
New clarification added: Dear UNOPS Procurement Team, Could you kindly let us know which organization or funding agency is providing the financial support for this tender?Thank you for your assistance.Dear Vendor,Thank you for your clarification question, the funding organization is the Ethiopian government for this tender.Best regardsUNOPS
Edited on:
07-Jul-2025 09:01
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webservice@unops.org
New clarification added: Dear Madam/Sir,Could you please confirm whether the goods are required to be inspected by a third party after manufacturing, instead of by the manufacturer itself?If so, should the time and cost associated with the inspection be included in the delivery schedule and the quoted price?Thank you very much for your guidance.Dear Vendor,Thank you for your clarification question. As per the “Inspections and Tests” requirement on the Form D, bidders are required to arrange for the goods to be inspected in the manufacturer’s works by a competent authority (i.e., a third-party inspector) and submit the corresponding test certificate and guarantee/warranty certificate demonstrating conformity to the specifications. You should incorporate all time and costs associated with the third-party inspection into your quoted price, Best regardsUNOPS
Edited on:
04-Jul-2025 08:37
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webservice@unops.org
New clarification added: Dear UNOPS Team,The temperature of the Cold Box needs to be controllable, Please advise.How long is the product expected to maintain a continuous temperature?.Is the 43℃ you mentioned in the document for the external environmental temperature?. Thank you,Dear Vendor,Thank you for your clarification questions. Please find our responses below:The temperature within the cold box is regulated using the supplied ice packs/coolant packs, which are appropriately sized to match the internal volume of the box.The product is designed to maintain the required temperature for 128 hours without being opened.Yes, the 43°C indicated in the document refers to the external ambient temperature.Best regardsUNOPS
Edited on:
04-Jul-2025 08:26
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webservice@unops.org
New clarification added: Dear UNOPS Team,Lot#4- Cold Box ,Please do you need to confirm the requested quantities . is it 3300 units or 300 units , Please kindly confirm.Thank you.Dear Vendor,Thank you for your clarification question, Please note the quantity for the cold box is 3,300.Best regardsUNOPS
Edited on:
04-Jul-2025 08:20
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webservice@unops.org
New clarification added: Dear Madam/Sir,Could you please clarify what the "Service Level Agreement" refers to in the requirements for the local agent?Thank you very much for you assistance.Dear Vendor,Thank you for your clarification question. The Service Level Agreement (SLA) refers to the arrangement outlining the aftersales services that will be provided after the expiry of the warranty period. As specified in the bid documents, the bidder is required to submit or provide a commitment letter confirming their agreement to offer these services in line with a Service Level Agreement established with the partner/consignee following the completion of the warranty period.Best regardsUNOPS
Edited on:
04-Jul-2025 08:17
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webservice@unops.org
New clarification added: Dear Madam/Sir,We would like to kindly confirm whether the aftersales service during the warranty period should be included in the quoted price. Additionally, could you please advise if installation is also expected to be covered under this scope?Thank you very much for your guidance,Dear Vendor,Thank you for your clarification question. Please note that, as outlined in the bidding requirements, the bidder is expected to have a local agent or dealer equipped with trained biomedical engineers and a maintenance workshop to ensure the availability of spare parts, repair, maintenance, warranty services, and aftersales support during the warranty period. If a local agent is not currently in place, the bidder must commit to establishing one within seven (7) days of contract award.Additionally, please be advised that installation is not required for any of the items under this bid.Best regardsUNOPS
Edited on:
04-Jul-2025 08:14
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webservice@unops.org
New clarification added: Dear Madam/Sir，We would like to kindly confirm whether we may select one unit from the devices delivered to the destination for training and demonstration purposes, or if an additional separate unit, apart from the required quantity, is needed.Thank you for your kind assistance.Dear Vendor,Thank you for your clarification question. As indicated in Annex 2 – TOR for Training Services, Section 6, Point 1, the requirement is for the supplier to provide one unit of the medical device (same model as awarded) specifically for demonstration and training purposes. This unit should be in addition to the quantities required for delivery to the final destination.Best RegardsUNOPS
Edited on:
04-Jul-2025 08:02
Edited by:
webservice@unops.org