Outbound and inbound telemarketing service for UNHCR Private Sector Partnerships in Greece and Cyprus

UNHCR
Outbound and inbound telemarketing service for UNHCR Private Sector Partnerships in Greece and Cyprus Request for quotation

Reference: RFQPSPGREECE01-2020
Beneficiary countries or territories: Cyprus, Greece
Published on: 08-Apr-2020
Deadline on: 25-Apr-2020 23:59 (GMT 3.00)

Description

Private Sector Partnerships (PSP) service: UNHCR is almost entirely funded by voluntary contributions from governments and private donors. In the last 10 years, UNHCR has grown its private sector income from USD 34 million in 2007 to USD 423 million in 2018. This represents 10 percent of the total income and has been achieved through the financial support of two million individuals, most of whom give regular donations; and of companies, foundations and philanthropists partnering with UNHCR to deliver critical programmes and raise awareness of the refugee cause.

UNHCR has an ambitious Private Sector Partnership (PSP) program which endeavours to capitalise donations from private-sector donors, through a variety of channels including Face-to-Face, Direct Mailing, DRTV, Digital channels and Telemarketing. Fundraising in Greece mainly consists of Face-to-Face activities for acquisition purposes and Direct Mailing activities for existing donors' cultivation. As part of the international UNHCR PSP strategy, and in order to build a good relationship with new and existing donors, increase donors’ retention and maximise contributions, PSP Greece is pushing a lot to increase its Telemarketing program.

The purpose of the present Request for Quotation (RFQ) is to find a supplier highly specialized in developing telemarketing activities for fundraising programs, with existing local offices in Greece and a sound knowledge of the Greek and Cypriot market.

 

Service period: 12 months, from the 1st of May 2020 until end of April 2021.

The supplier will support PSP Greece in developing campaigns in order to reach the following objectives:

  • Develop donors’ loyalty and increase donor retention in Greece and Cyprus.
  • Raise funds and maximize donations’ value.
  • Convert prospect leads to recurring donors.

For any question, regarding the requirements, please contact the project coordinator Mr. Pantelis Charalampidis (charalap@unhcr.org)

Bids should be submitted by file upload to eTenderBox, the online bid registration tool of UNHCR. The eTenderBox can be accessed via the following URL:

http://etenderbox.unhcr.org 

The deadline to receive your proposal is: 25th of April 2020 23:59 (Greece time)