LIBS-2019-9150061: Long Term Arrangement for Donor Care Support for UNICEF Philippine's Fundraising Campaigns

To support PFP’s Donor Care Program through the provision and management of skilled staff for the following tasks under the supervision of the PFP Specialist, Individual Fundraising Officer and Fundraising Officer for Donor Retention:

• Managing the Donor Database via Donor Perfect Online, which involves daily encoding and updating of the donor database, donor gifts, database clean-up for direct mailings, email blasts and other similar fundraising campaigns, donor income reporting, preparation of billing consolidation for banks and reconciliation reports with the Finance section
• Conducting Donor Care and Management, Retention and Renewal through inbound telephone support, minor outbound telemarketing activities related to Fundraising Campaigns, addressing donor inquiries and concerns through email and identified social media platforms, and conducting ‘saving’ calls to prevent donors from attrite-ing
• Providing Messengerial Service for PFP, particularly collecting cash & cheque donations from individual and corporate donors and delivery of important and confidential documents related to PFP’s campaigns and activities.
• In-house Lettershopping services for the Donor Care Communication Materials sent every month to individual donors.
• Providing Supplementary Creative Services for Donor Care Communication Materials developed in-house by PFP under the supervision of the Communications for FR Assistant and Fundraising Assistants