LIBS-2019-9150061: Long Term Arrangement for Donor Care Support for UNICEF Philippine's Fundraising Campaigns
UNICEF
LIBS-2019-9150061: Long Term Arrangement for Donor Care Support for UNICEF Philippine's Fundraising Campaigns
Request for proposal
Reference:
LIBS-2019-9150061
Beneficiary countries or territories:
Philippines
Registration level:
Basic
Published on:
03-Jul-2019
Deadline on:
19-Jul-2019 15:00 (GMT 8.00)
Description
To support PFP’s Donor Care Program through the provision and management of skilled staff for the following tasks under the supervision of the PFP Specialist, Individual Fundraising Officer and Fundraising Officer for Donor Retention:
- Managing the Donor Database via Donor Perfect Online, which involves daily encoding and updating of the donor database, donor gifts, database clean-up for direct mailings, email blasts and other similar fundraising campaigns, donor income reporting, preparation of billing consolidation for banks and reconciliation reports with the Finance section
- Conducting Donor Care and Management, Retention and Renewal through inbound telephone support, minor outbound telemarketing activities related to Fundraising Campaigns, addressing donor inquiries and concerns through email and identified social media platforms, and conducting ‘saving’ calls to prevent donors from attrite-ing
- Providing Messengerial Service for PFP, particularly collecting cash & cheque donations from individual and corporate donors and delivery of important and confidential documents related to PFP’s campaigns and activities.
- In-house Lettershopping services for the Donor Care Communication Materials sent every month to individual donors.
- Providing Supplementary Creative Services for Donor Care Communication Materials developed in-house by PFP under the supervision of the Communications for FR Assistant and Fundraising Assistants
John Philip Perez - jpperez@unicef.org, Tel: +63 2495400
Email address:
jpperez@unicef.org
First name:
John Philip
Surname:
Perez
Telephone country code:
Philippines (+63)
Telephone number:
2495400
Ysmael Martinez - ymartinez@unicef.org, Tel: +63 2495400
Email address:
ymartinez@unicef.org
First name:
Ysmael
Surname:
Martinez
Telephone country code:
Philippines (+63)
Telephone number:
2495400
Telephone extension
5553
80111616
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Temporary customer service personnel
80141601
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Sales promotion services
80141612
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Sales or marketing programs
80141613
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After sales programs