Payment Services
UNOPS
Payment Services
Request for proposal
Reference:
RFP/2018/5899
Beneficiary countries or territories:
Multiple destinations (see the Countries or territories tab)
Registration level:
Basic
Published on:
30-Nov-2018
Deadline on:
27-Dec-2018 16:00 (GMT 0.00)
Description
Tender description: Payment Services
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IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
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IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
This tender has been posted through the UNOPS eSourcing system. Cet avis a été publié au moyen du système eSourcing de l'UNOPS. Esta licitación ha sido publicada usando el sistema eSourcing de UNOPS.
| Link | Description | |
|---|---|---|
| https://esourcing.unops.org/#/Help/Guides | UNOPS eSourcing – Vendor guide and other system resources / Guide pour fournisseurs et autres ressources sur le système / Guía para proveedores y otros recursos sobre el sistema |
64101701
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Bill paying application
64101702
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Currency exchange application
64101703
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Money transfer application
84121601
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Funds clearance services
84121602
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Letter of credit services
84121603
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Currency exchange services
84121604
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Spot exchange transaction services
84121605
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Currency conversion service
84121606
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Remittance processing services
84121607
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Operating lease finance service
84121608
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Payment gateway services
New amendment added #3: A document (entitled 'Estimated volumes') has been added to the document list, which gives rough estimations of volumes involved for lot 1 and 2 combined as well as for lot 2 only.
Edited on:
21-Dec-2018 18:11
Edited by:
webservice@unops.org
New clarification added: Question:Would you be able to give an estimate of the load per year, estimated POS transactions and ATM withdrawals please.It is estimated that 350 prepaid cards will be required each year (revised/corrected from the previous indication of 50 cards per year), for a forecasted volume of 3,500,000 USD per year. As a rough and non-binding estimate, and based on the specific case and context, each card may be used for approximately 15-20 ATM withdrawals, 6-7 POS transactions, and 2-3 online shopping transactions per year. However, this is only indicative, and bidders are expected to reflect their costing based on the deliverables in the SoR for Lot 2, under the fixed ‘monthly service fee’ line of Form D for Lot 2. It is understood that this fixed monthly fee will include the charges to be made by the bidder for the services, exclusive of any local bank fees that may be charged/applied when cards are used.As you have mentioned 50 cards estimated in the first year, do you want Form D to be based around this many cards?Please note the change provided above, it is estimated that 350 prepaid cards will be required each year (revised/corrected from the previous indication of 50 cards per year), for a forecasted volume of 3,500,000 USD per year. However, Form D has to be filled out to demonstrate unit prices ONLY as per the SoR, and indicative quantities/scenario provided in the Form D for Lot 2.
Edited on:
21-Dec-2018 17:39
Edited by:
webservice@unops.org
New clarification added: Question: Please may advise what is the significance of Form H- Performance Statement Form? What information is required in the table and is this to be completed prior to proposal submission?This form is for the bidder to list their references to previous experience and projects with their client’s contact details and other contract related information as the form requires – for us to be able to evaluate their previous experience in similar services for the period of time as indicated under the qualification criteria. So, YES this form should be submitted together with their technical proposal.We are unable to provide totals on the Financial proposal without assumptions regarding transaction volumes, is this acceptable?Section II- Schedule of Requirement provides the following, plus to note that given the contract modality will be LTA we are only interested in the Financial proposal to include the Unit price per transaction – no fixed quantities identified at this stage and no obligation to order minimum or maximum quantity under this contractual modality of LTA. The estimated volume provided below is only indicative!“The service provision will be required initially for 3 years for various payment services such as disbursement of grants (about 50 grants), operational advances (600 request), allowances for workers (29,000 beneficiaries), etc. total as an estimate of USD 33,800,000.”
Edited on:
19-Dec-2018 16:43
Edited by:
webservice@unops.org
New clarification added: Question:Regarding the LTA, by submitting the bid we are to agree outright to the terms set out in the LTA? Our company cannot agree to the LTA in its current form, and would expect, if we were invited to oral presentation, to be able to mark-up the LTA to make it mutually agreeable. Please validate this approach.Yes that’s fine, however the format template to be used should be UNOPS template – we can discuss revisions and adjustments to some provisions as the industrial practice may require with the selected bidder and seek UNOPS Legal review and clearance prior to sign the final LTA.Regarding the format of the Technical Proposal. Should we be following the format of Form E and insert answers into the boxes where prompted, or are we able to upload a free-flow proposal document? Please use the RFP format of the Technical Proposal and insert your answers under each point/box. Are we able to upload supporting documents as appendices to our technical proposal response?Yes.
Edited on:
19-Dec-2018 11:54
Edited by:
webservice@unops.org
New amendment added #2: Amendment to Qualification Criteria and Schedule of Requirements (SOR) (minimum required countries, pay-out availibility, amount and time-frames, liquadated damages).
Edited on:
18-Dec-2018 10:35
Edited by:
webservice@unops.org
New clarification added: Is it mandatory to accept the LTA without comment or will UNOPS accept general comments now with mark-up available at a later date?Please elaborate further on your question.
Edited on:
17-Dec-2018 19:02
Edited by:
webservice@unops.org
New clarification added: You mentioned in the tender documents that the FSP should be present in all countries, could you please eliberate more since we would like to apply for the tender in one country only?Applications for one country or one region only, are not eligible since it does not cover the minimum requirement of this RFPIf the tender is not pre finance, how the FSP can transfer the payments to the beneficiaries before the UNOPS transfer the total payments amount to the FSP?Payment mechanism between UNOPS and the Service Provider is provided below:a) UNOPS requests to disburse funds to a preselected entity, the card is activated (by UNOPS or the Service Provider), UNOPS ships the activated but empty card by courier to the beneficiary. As soon as the beneficiary confirms receipt of the card, UNOPS loads the total grant amount on the respective card via the online platform. The beneficiary confirms to UNOPS availability of the funds on the card;b) UNOPS will pay the service provider based on invoices provided, on a monthly or quarterly basis;c) Payments to the service provider shall be done in EUR or USD through Electronic Bank Transfer system to the bank account of the service provider. As you mentioned, the payment currencies would be USD, EUR and local currency, does it mean that the FSP will not exchange and pay the payments in the local currency only?Please specify if this refres to Lot 1 or Lot 2?
Edited on:
17-Dec-2018 19:01
Edited by:
webservice@unops.org
New clarification added: Instruction to Offerors, Article 10(c): Please clarify or provide examples of what documentary evidence (other than Certificate of Incorporation) is expectedPlease refer to the checklist in the e-sourcing tool for information about the necessary documents that should support your proposal.Please advise when oral presentations will take place and whether they can be held through video conference / Webex / Skype links ?Oral presentation will be organized via Webex, similar to the clarification meeting. The timing of the oral presentations will be communicated at the stage of the evaluation.Lot 2 - Cards: Please confirm the UNOPS account from which the Prepaid Cards are to be funded, will itself be pre-funded ahead of card loading.Payment mechanism between UNOPS and the Service Provider:a) UNOPS requests to disburse funds to a preselected entity, the card is activated (by UNOPS or the Service Provider), UNOPS ships the activated but empty card by courier to the beneficiary. As soon as the beneficiary confirms receipt of the card, UNOPS loads the total grant amount on the respective card via the online platform. The beneficiary confirms to UNOPS availability of the funds on the card;b) UNOPS will pay the service provider based on invoices provided, on a monthly or quarterly basis;c) Payments to the service provider shall be done in EUR or USD through Electronic Bank Transfer system to the bank account of the service provider.
Edited on:
17-Dec-2018 19:00
Edited by:
webservice@unops.org
New clarification added: Geographical scopeReference is made to the SOR where the following countries have been removed from the list of minimum required countries: India, Serbia, Argentina and Nigeria
Edited on:
17-Dec-2018 18:59
Edited by:
webservice@unops.org
New clarification added: Can you confirm the recipients of the funding. Are all recipients other NGOs, operational advances or workers? Or will there be beneficiaries of relief or humanitarian aid receiving funding?Among funding recipients, there will be NGOs, CBOs, individuals receiving emergency grants, individuals attending meetings/conferences/workshops receiving their per diems, workers, operational advances etc.Are the cards required to be branded?No branding of the card is required. Are UNOPs looking for both EUR and USD cards to be available or just depending on the supplier?Both.
Edited on:
17-Dec-2018 18:57
Edited by:
webservice@unops.org
New clarification added: Can you confirm if attachments are allowed to be submitted with our answers?Attachments are necessary to be submitted to support the bidder’s proposalCan you also confirm where the oral presentation is to be delivered?Oral presentation will be organized via Webex, similar to the clarification meeting. The timing of the oral presentations will be communicated at the stage of the evaluation.
Edited on:
17-Dec-2018 18:56
Edited by:
webservice@unops.org
New clarification added: Questions regarding Anonymous Payment Cards (Lot 2).1. On average, how many prepaid cards will be issued per year? Around 50 cards can be expected to be issued in the first year for 1 project, other business may arise within various business units, however, currently such information cannot be collected.2. What is the average balance of each prepaid card?Cards should be charged with amounts up to 10.000 EUR or equivalent in USD.3. Is the list of countries provided in the background section of the RFP the countries that will be used for Lot 2 as well? If there are other countries, could you please specify?The list of countries in the 4 regions provided in the table of Section II - Schedule of Requirements/Terms of Reference are mandatory for Lot 2 as well. Note that the following four countries have now been excluded from the minimum required list of countries: India, Serbia, Argentina and Nigeria. At the moment, we do not have any specific information about possible volume of operations in other countries. The objective is to find a vendor able to cover a maximum amount of countries globally so that all future requests in other countries can be accommodated easily.
Edited on:
17-Dec-2018 18:55
Edited by:
webservice@unops.org
New clarification added: Relevant to lot 1 of RFP/2018/5899Payout Availability: Reference is made to the SOR and the qualification criteria where the minimum amount of pay-out has been decreased to EUR 10,000 or equivalent in USD, and the timeframe for pay-out within 1-5 days. For specifically complex locations, the timeframe can be discussed on case-by-case basis, upon provision of sufficient justification.Settlement Currency:Reference is made to the SOR and the qualification criteria where cash payments available EUR/USD/local currencies, should now read as follows: Cash payments available in EUR or USD or local currency.Confidentiality: UNOPS acknowledges that in various countries of operation there are subject to limitations due to regulatory reporting requirements to which bidders must legally comply.Other:Would UNOPS accept a bid response detailing our current capabilities beyond those in Schedule II? Please note that UNOPS requirements as stated in Section II of the RFP are the minimum requirements – bidders are welcome to propose more and elaborate in their capabilities beyond those indicated as long as it meet the minimum requirements as stated in this section.
Edited on:
17-Dec-2018 18:53
Edited by:
webservice@unops.org
New clarification added: Relevant to lot 1 of RFP/2018/5899Cash Payout Rules:UNOPS acknowledges that there are limitations due to regulatory restrictions in various countries of operation. LTA Framework:The legal agreement with the successful bidder will be only one, and under that umbrella, various requests can be made throughout the duration of the agreement by different UNOPS business units. It is up to the bidders to describe how they will organize and manage the process. Bidders are to provide separate log-ins to the online tool and separate invoicing for different UNOPS business units.It is not necessary to match bidders’ legal entities to various UNOPS offices/projects, however, it is necessary that separate client accounts, invoices and access to the online tool could be provided, so that each office/project can run its business with the supplier independently.General Conditions of Contract:In response to bidders’ questions on UNOPS General Conditions of Contract (GCC) – the inability to ask permission for the extension of subcontracted parties – UNOPS asks the concerned bidder to specify which exact clause is being referred to of the UNOPS GCC.
Edited on:
17-Dec-2018 18:52
Edited by:
webservice@unops.org
New clarification added: Relevant to lot 1 of RFP/2018/5899 Geographical scopeReference is made to the SOR where the following countries have been removed from the list of minimum required countries: India, Serbia, Argentina and NigeriaThe legal agreement with the successful bidder will be only one, and under that umbrella, various requests can be made throughout the duration of the agreement by different UNOPS business units. It is up to the bidders to describe how they will organize and manage the process. Bidders are to provide separate log-ins to the online tool and separate invoicing for different UNOPS business units.It is not necessary to match bidders’ legal entities to various UNOPS offices/projects, however, it is necessary that separate client accounts, invoices and access to the online tool could be provided, so that each office/project can run its business with the supplier independently.
Edited on:
17-Dec-2018 18:51
Edited by:
webservice@unops.org
New clarification added: Geographical scopeReference is made to the SOR where the following countries have been removed from the list of minimum required countries: India, Serbia, Argentina and Nigeria
Edited on:
17-Dec-2018 16:57
Edited by:
webservice@unops.org
New amendment added #1: Reference is made to: Clarifications/pre-bid meeting details:Attending a clarification meeting is highly recommended. The clarification meeting will be conducted virtually on 10 December at 16:00 (Copenhagen time). Those offerors who are interested to attend this meeting are required to confirm attendance through the clarification tool of the e-sourcing, together with providing their contact details (skype address, e-mail and phone number).Clarification meeting - RFP/2018/5899 - Payment servicesHosted by WEC ECR Copenhagen UNOPS Monday 4:00 pm | 1 hour 30 minutes | (UTC+01:00) Brussels, Copenhagen, Madrid, ParisMeeting number: 708 055 063Password: 123456https://unops.webex.com/unops/j.php?MTID=ma9bdc54532c4b9816f4500bc17324a50 then click 'join as participant' Join by phone0800-051-3810 United Kingdom toll-free+44-203-478-5289 United Kingdom tollAccess code: 708 055 063
Edited on:
07-Dec-2018 18:19
Edited by:
webservice@unops.org
New clarification added: Please note that the clarification meeting on 10 December, 4 pm Copenhagen time, will be conducted through webex. Please find below link and password to join this session:Clarification meeting - RFP/2018/5899 - Payment servicesHosted by WEC ECR Copenhagen UNOPS Monday 4:00 pm | 1 hour 30 minutes | (UTC+01:00) Brussels, Copenhagen, Madrid, ParisMeeting number: 708 055 063Password: 123456https://unops.webex.com/unops/j.php?MTID=ma9bdc54532c4b9816f4500bc17324a50 and then click: 'join as participant' Join by phone0800-051-3810 United Kingdom toll-free+44-203-478-5289 United Kingdom tollAccess code: 708 055 063
Edited on:
07-Dec-2018 12:50
Edited by:
webservice@unops.org