PROVISION OF PRINTERS & AND PHOTOCOPIERS MAINTENANCE SERVICES FOR ALL UNHCR OFFICES IN YEMEN

The Office of the United Nations High Commissioner for Refugees (UNHCR) in Yemen invites qualified service providers to make a firm offer to establish a Frame Agreement to provide Printers and photocopiers Maintenance Services.

UNHCR may award Frame Agreement with an initial duration of 2 (two) years, potentially extendable for a further period of 1 (one) year. The successful bidders will be requested to maintain their quoted price model for the duration of the agreement.

Please note that figures have been stated to enable bidders to have an indication of the projected requirements. It does not represent a commitment that UNHCR will purchase a maximum/minimum quantity of goods/services. Amounts may vary and will depend on the actual requirements and funds available regulated by the issuance of individual Purchase Orders against the Frame Agreement.

Note: Other United Nations Agencies, Funds, and Programmes shall be entitled to the same prices and terms as those contained in the offers of the successful bidders and could form the basis for a Frame Agreement with other UN Agencies.

1.1.        RFP DOCUMENTS

The following annexes form an integral part of this Request for Proposal: The following annexes form an essential part of this Request for Proposal:

Annex A: Terms of Reference & Scope of Work.

 Annex B1 &B2: Technical Form

Annex C1 & C2: Financial Offer Form

Annex D1: List of Printers Per Location

Annex D2: List of Consumables per Location

Annex E: Checklist and Acknowledgment

Annex F: Vendor Registration Form

Annex G: UNHCR General Conditions of Contracts for the Provision of Services – 2010

Annex H: Code of Conduct for consultancy services

Annex I1: E-TenderBox Supplier guidelines (English)

Annex I 2: E-TenderBox Supplier guidelines (Arabic)

  1.2    REQUESTS FOR CLARIFICATION

Bidders must submit any request for clarification or any question regarding this RFP by sending an e-mail to yemsasu@unhcr.org . The deadline for receipt of questions is 23:59 hrs Yemen local time on 21/01/2024. Bidders are requested to keep all questions concise. Within days after the deadline for receipt of questions, all questions asked by bidders and their answers will be sent to all those email IDs from where questions will be received as well, and these will be uploaded on the same UNGM link where the tender documents are made available.

2. Content of the financial Offer:

- The Financial Offer will be submitted per the Financial Offer Form (Annex C1 & C2). Bids have a different price structure may not be accepted.

- Supplier has the right to quote for one LOT or more of the following:

LOT (1): HP

LOT (2): XEROX

LOT (3): SHARP

LOT (4): KONICA

LOT (5): EVOLIS

3. SUBMISSION OF BID:

Submission of both technical and financial offers should be submitted via E-tenderbox http://etenderbox.unhcr.org ; please carefully read the e-TenderBox user manual attached as Annex-I & I1 for submission of your technical and financial proposals – Offers submitted in any other manner will be disqualified.

The deadline for Technical and financial proposal submission through the e-tenderBox will be on

31/01/2024 – 23:59 hrs. Yemen Local time