Assessment of Civil Registration Vital Statistics (CRVS) processes in Indonesia in the provinces of Papua and East Nusa Tenggara

Scope of Work:

As-is Assessment of the digital CRVS landscape with a focus on Papua and East Nusa Tenggara

The contractor will conduct a comprehensive readiness assessment (legal, technical, operational, management, and infrastructural) of the CRVS landscape in Indonesia to understand the context and the opportunities and limitations of the current digital CRVS systems in place.  The as-is assessment will consist of the identification of key stakeholders in the focus provinces of Papua and East Nusa Tenggara and their needs, a review of the current technology landscape including but not limited to the physical and technical infrastructure, human capacity, legal landscape, government strategies, and standards for the digital CRVS systems in the country, and compliance with external best practices for technology projects (particularly around data sharing, confidentiality, and interoperability). The assessment will be conducted by collecting, reviewing, and analyzing publicly available data and if possible, by primary research via key informant interviews and focus group discussions with various stakeholders including national and provincial governments in charge of the CRVS system in Indonesia, non-governmental organizations, local research institutions, and others.

In consultation with UNICEF Indonesia colleagues, the contractor shall curate a comprehensive list of key stakeholders and conduct interviews, using online or physical meetings where possible. The list of stakeholders must include government officials of agencies (national and provincial) in charge of CRVS, research institutions, non-governmental organizations, and country governance committees associated with CRVS in the country. Working in close collaboration with the key stakeholders, the contractor shall assess and map the business processes, considering their effectiveness during “Business as Usual” and emergency situations (natural and conflict) and

• identify the inefficiencies, delays, and informal practices involved in the current process and the root causes of these issues, especially in the focus provinces of Papua and East Nusa Tenggara
• assess the local capacity for hosting the solution in the focus provinces
• assess the capacity of actors to conduct current process steps, including the digital capacity of citizens to use digital/electronic processes/transactions
• identify registration barriers i.e., reasons why citizens do not actively register vital events, consulting a representative sample of citizens and those involved in administering the current process.

Stakeholder needs and target state for digital CRVS in the focus provinces

The contractor shall gather, synthesize, and analyze requirements from the stakeholders to compile the business, functional and non-functional requirements for a digital CRVS system in the focus provinces.  The functional requirements must be aligned with the human-centered design approach and documented from the perspective of the user.

Using the opportunities and limitations identified in Step 1 and considering the power of technology as an enabler, the contractor shall identify areas to strengthen the automation of the system and make multi-stakeholder recommendations to significantly increase the likelihood of digital birth registration in the focus provinces. The contractor shall map out the target state business processes as well as the functional and system architecture being proposed, which must include business processes and workflows, core data elements and data flow between systems (SIAK and SIMKAH), priority metrics and indicators, and high-level resources, both technical and human.

Compliance and adherence to local, and, if applicable, regional, and international data protection policies and laws must be given the highest priority while defining system requirements and architecture to protect children’s rights.

Disseminate findings and recommendations to stakeholders

The contractor will coordinate with UNICEF focal points, to organize a findings dissemination workshop and discussion meeting with the key stakeholders.

The workshop must be accompanied with a comprehensive report including clear actionable recommendations on using the strengths and identifying opportunities within the current systems to fix the weaknesses within the existing digital CRVS landscape. The report must also include the broader enabling environment and investments needed for the successful adoption of the CRVS system including suggestions on the constitution of the technical working group that would collaborate closely with the ministry for civil registration to mobilize resources from the Government and provide technical oversight of the key activities of the digitization of the CRVS system in the focus provinces and efforts to improve it.