IT services for UNIC Washington

United Nations Information Center (UNIC) Washington is looking for a qualified IT service provider to provide IT services for the UNIC Washington office. Qualified vendors are requested to express their interest. Details of requirements are provided below: 1. Desktop support and maintenance • Weekly updates of all desktops • Daily checkups on virus outbreaks, daily scans and review of scan results • Managed Antivirus – Antivirus will be monitored, managed and updated daily. • Scheduled preventive maintenance on all networks and systems: Servers, workstations, wireless network, system patch management. • End user assistance with Microsoft products • Installation and configuration of desktop and laptop computers • Support for Apple products that may coexist in the environment • Bug fixes • Desktop, laptop and other systems roll-outs, lifecycle management and decommission • Network intrusion detection and prevention 2. Server support and maintenance • Daily server updates • Scheduling of updates that require restart of servers • Daily approvals for WSUS service, before updates are pushed to client computers • Folder size trends, monitoring and per user limitations • NTFS and share permissions management • User creation, deletion, security groups management • Management of remote access • Management and health monitoring of UNIC local Intranet. 3. Server maintenance • Server backup • Anti- virus software protection service management. 4. Network maintenance • Monitoring and taking actions in case of network congestion • Router, traffic monitoring, DDOS prevention, intrusion detection and prevention • Wired and wireless devices – deployment, software and hardware management, monitoring and maintenance • Network segregation, network device management, bandwidth management • Basic rewiring • Port management (making sure only necessary ports and patch panel outlets are in use) • Maintain office wide wireless network 5. Direct user support: • 24-7-365 support for critical issues • 30-minute initial response time to first notification for critical issues • 60–120-minute response for non-critical issues • Same day on-site response • User-related issues (Microsoft products) • Remote access to users' systems and helping with specific issues • E-mail, phone and home office support (including but not limited to: network access rights, limitations, e-mail access, work station error messages, software installation issues, e-mail distribution, archival, file backups, restores, file access rights etc.) 6. VoIP-related services: • Bandwidth management • QOS (quality of service) • Best practices implementation and enforcement • Manage and assist in trouble shooting VOIP telephones from Windstream 7. Conferencing IT support • VTC support and conferencing IT support