PAYMENT SERVICE PROVIDERS FOR UNHCR PSP IN GHANA AND IN NIGERIA

UNHCR
PAYMENT SERVICE PROVIDERS FOR UNHCR PSP IN GHANA AND IN NIGERIA Request for proposal

Reference: AFRICA/RFP/PSP/2019/002
Beneficiary countries or territories: Ghana, Nigeria
Published on: 17-Oct-2019
Deadline on: 15-Nov-2019 23:59 00.00

Description

PSP Africa invites quality agency vendors to make a firm offer for the establishment of Frame Agreement(s) for the provision of a national online payment services including gateway and local acquiring services. PSP Africa would like to establish Frame Agreement(s) with one or more selected agency vendor’s areas for three (3) years extendable for another two periods of up to one (1) year each. The successful bidder(s) will be requested to maintain their quoted pricing model for the duration of the Frame Agreement(s).

  • Location of service provision: Ghana and Nigeria
  • Duration of the service provision: Jan 2020 until end December 2024 (5 years in total)

The payment service provider is intended to bring significant benefits to the UNHCR fundraising programs (Face-to-Face and E-Commerce fundraising), streamline the giving process, to accept, process, acquire and settle locally in both Ghana and Nigeria, and make it quick, easy and secure for supporters to make an online or offline donation via a PCI compliant third party vendor from anywhere in Ghana and Nigeria. It is also intended that this system will be a ‘best of breed’ system that is flexible enough and is supported by a long-term development roadmap for new features and investments.

Please be informed that joint venture, or contractor/subcontractor relationship are allowed. In either case, bidder needs to confirm which company is the project lead to take responsibility of the commercial relationship. The bid is to be submitted under one company, as leader. The winner bidder will be the contracted party, responsible for performance. UNHCR will deal with only one party (as single legal entity) for the administration of the contract, in case of selection. Please read carefully UNHCR General Terms and Conditions (Annex D, page 3, clause 5) about subcontracting.

Pre-selection criteria

  • The service provider must be based in Ghana with offices in Nigeria. The payment service provider should be able to provide local acquiring and settlement in both Ghana and Nigeria. Please submit a company certificate/company registration to establish compliance with this criterion.
  • ISO 270 27001 – International standard for Information Security Management Systems certified. ISO certificate to be submitted to establish compliance with the criteria.
  • PCI DSS Level 1 – PCI Security Standards Council compliance (https://www.pcisecuritystandards.org) PCI DSS Level 1 C, certificate to be submitted to establish compliance with the criteria.

Bidders are required to submit any request for clarification or any question in respect of this RFP by e-mail to Erzsebet Gal, galer@unhcr.org. The deadline for receipt of questions is the 31st of October 2019 23:59 pm (GMT Ghana time zone). 

Bid must be sent by e-mail ONLY to: DENCOBID@unhcr.org

Closing date: 15th of November 2019 – 23:59 pm Ghana time zone (GMT)