Enterprise Search Solution [2019/059_DGO/DCO_Enterprise_Search_Solution]

RFP Published by WHO on 19 June 2019
The date appearing above as “Published on” may differ since it corresponds to the publication of additional sets of documents such as Answers to Bidders questions if any.


1 July 2019:
A third set of answers to Bidders' questions and a supportive document for question 15 are available in "Clarifications".

8 July 2019:
A second list of answers to Bidders' questions is published and attached under "Clarifications".

4 July 2019: Confirmation
The Closing Date for Submission of Proposals (paragraph 4.11 of the RFP document) is extended until 22 July 2019 at 17:00 Geneva time.

3 July 2019:
A list of answers to Bidders' questions is published and attached under "Clarifications".


Dear Prospective Bidder,

Subject: Request for Proposal [2019/059_DGO/DCO_Enterprise_Search_Solution] – Enterprise Search Solution

You are invited to submit a proposal for the above mentioned Request for Proposals for the World Health Organization (WHO), Departments of IMT and DCO in accordance with the RFP documents: please click on “View Documents”, and then, on the “RFP Documents” tab:

Request for Proposal
Appendix 1 – Enterprise Search Requirements

Annex 1 - Acknowledgement Form
Annex 2 - Confidentiality Undertaking Form
Annex 3 - Proposal Completeness Form
Annex 4 - Information about Bidder
Annex 5 - Acceptance Form
Annex 6 - Bidder Self-Declaration Form
Annex 7 - UNGM guide: Instructions on how to register with WHO and access WHO tenders
Questions from Bidders - Excel template

The dates related to Intention to Bid, Questions and Submission of Proposals are detailed in the attached RFP document unless otherwise indicated above.

IMPORTANT NOTE: Interested vendors must respond to this Request for Proposals (RFP) using the WHO electronic tendering portal, via the UNGM portal. In order to access the full WHO RFP details, request clarifications on the RFP, and submit a vendor response to a tender using the system, vendors need to be registered with Basic Level as a WHO vendor at the UNGM portal and be logged into UNGM.

For guidance on how to register on UNGM and submit responses to WHO tenders in the WHO electronic tendering portal, please refer to:
- the attached UNGM guide: Instructions on how to register with WHO and access WHO tenders
- the user guide and other resources available at: http://www.who.int/about/finances-accountability/procurement/en/

This Request for Proposals is not opened to Individual bidders.

PLEASE NOTE: WHO normally expects Bidders to express their intention to bid short after the publication of the RFP. Clicking on the blue “Express Interest” or on the “Opt In” button (bottom of the “RFP Document” tab page) is not a formal Intention to Bid. Bidders must refer to the RFP documents to get detailed information on this process.

The timely and successful registration with UNGM as well as the validity and number of contact details entered in the UNGM registration are the sole responsibility of the vendor. WHO cannot be held responsible for missed or delayed communication resulting from a bidder’s inaccurate or wrong registration and will not modify the RFP process or timelines to accommodate such inconvenience.

-> WHO does not send the RFP documents by email. If you experience difficulties in accessing the RFP documents after having registered and Expressed interest, please send an email to: etenderHQ@who.int - Please indicate your UNGM No.