Catering Services in the premises of the UNICTF in Valencia, Spain

The United Nations Global Services Centre, Brindisi (Italy) seeks an appropriately qualified contractor to provide Catering Services for its satellite office, the Information and Communication Technology Facility (UNICTF) located at located in Quart de Poblet, Valencia (Spain). All services must be carried out in compliance with the current Laws and Regulations in Spain. This Contract shall be for an initial period of three (3) years with two one-year (1) optional extensions at the sole discretion of UNGSC. The Contractor is required to provide the catering services: - In the UNICTF premises in Quart de Poblet, Valencia, Spain, by offering self-service cafeteria, snack bar, vending machines, Friday ‘Happy Hours’ and special events. - In conformance to Spanish and international standards governing food quality and safety, storage, preparation, hygiene, and service. - With its personnel, materials, equipment and making all necessary arrangements to fulfill its obligations under the Contract. Experience in the catering field: - The Proposer must have a valid business registration license to provide catering services at the UNICTF in Valencia (Spain): a minimum of five (5) years within the last seven (7) years providing catering services to a clientele of similar size; an ISO 22000 Certification or other Quality Management System. Service Specifications: Clientele: The current workforce at the UNICTF is 250 personnel. However, as a guide, a potential daily client base can be estimated to include a regular number of 40-50 from 60 personnel and can increase to a maximum of 100 with visitors and trainees, announced in advanced. It will be up to the Contractor to make every effort to increase their daily client base. The Contractor shall be responsible for adjusting the level of operations to fully meet the demand of the customers. UNICTF will inform the Contractor prior to any expected substantial fluctuation in the number of staff and visitors. Location: The UNICTF Cafeteria inside the compound will need to be provided with catering services as summarized below: (a) Cafeteria - Proposers must note that the UNICEF cafeteria has limited food preparation and cooking equipment available and the successful Contractor will conduct much most of the food preparation off-site and bring to the cafeteria for sale and service. The cafeteria service is expected to be fully operational within 30 calendar days after the date of receipt of the Notice to Proceed; (b) Vending Machines next to the main cafeteria. These are expected to be fully operational within 45 days after the date of receipt of the Notice to Proceed. If the proposer chooses not to include vending machines in their offer, the UN reserves the right to establish a separate contract for the provision of vending machines. Types of Services: During the UN working hours, the catering services shall comprise of the following sub-categories of services: - Cafeteria Service – available from 12:30 to 14:30 hours for self-service/buffet service hot and cold meals including appetizers, salads, soups, meat or fish, desserts, fruits, and beverages. - Bar/Café/Pinchos Service – available at Friday ‘Happy Hour’ services from 16:30 to 18:30 hours. - Snack Bar – available from 7:30 to 16:30 hours, a range of sandwiches, small/light meals, snacks and pastries, confectionary, hot/ cold drinks, fruits, yogurts shall be included. - Conferences, Special Events, and other Official Functions – Hospitality services including serving of beverages, snacks and pastries; buffet-style lunches and dinners, with waiter services on request, shall be provided as and when required; - Automatic Vending Service – Confectionary and cold/hot drinks, to be kept stocked and priced consistently with counter prices. All fresh food should not remain in the machines for longer than 24 hours. - Takeaway Service – Available during the respective restaurant and cafeteria service hours