Operations and Maintenance Governance Strategy for Water, Sanitation and Power Supply Services in Zaatari and Azraq Refugee Camps in Jordan

Announcement for Consulting Companies

Request for Expression of Interest

Operations and Maintenance Governance Strategy for Water, Sanitation and Power Supply Services in Zaatari and Azraq Refugee Camps in Jordan

The United Nations Children’s Fund (UNICEF) and the United Nations High Commissioner for Refugees (UNHCR) in Jordan are looking for an international engineering/management consulting company to develop a sustainable governance model and long term operations and maintenance strategy for the water, sanitation and electricity systems in the Syrian Refugee Camps (Zaatari and Azraq) in Jordan.

Currently, water and sanitation (including wastewater and solid waste management) services in both camps are managed by UNICEF while the power supply systems are managed by UNHCR.  It is intended that the current camp operations and governance arrangements will be transitioned to a more sustainable governance and operations and maintenance model by mid-2019, and support is required from a suitably qualified consulting company to review existing practices and develop a governance model specific to the Jordanian context.

The draft proposed scope of the consultancy will consist of the following stages;

Stage 1: Review of Governance and Operation and Maintenance Models

• Consultation with all key stakeholders to understand the context and current status of water, wastewater, solid waste and power supply infrastructure, current services provision modalities and current refugee engagement mechanisms.

   

• Review of Refugee Camp and Municipal Utility frameworks through completion of a desktop study of theoretical and practical governance frameworks that have been implemented internationally and locally, including;
  1. Jordanian Government approach
  2. Existing refugee camp models
  3. Typical urban utility and municipal public works authority approaches
  4. Public/Private/Community partnership models
  5. Tariff/Cost recovery mechanisms
  6. Typical funding and expenditure business models
  7. Lessons learnt

      

Stage 2: Options Development and Analysis

• Analysis of camps’ context drivers, development and examination of suitable options for the Syrian refugee camps in Jordan, including:

1. Identification and interview of key actors
2. Identification of potential private and public sector partners
3. Application of governance and operations and maintenance frameworks
4. Identification of preferred Public/Private/Community partnership models
5. Identification of cost recovery mechanisms

1. Development of a sustainable business model including donor mapping
2. Identification of contracting modalities

Stage 3: Recommendation

• Define the recommended framework most appropriate to Syrian refugee camps as developed in consultation with key stakeholders.  The recommended option should define a sustainable business model that addresses governance structures (including clear definition of roles and responsibilities), operations and maintenance systems, tariff/cost recovery mechanisms, funding models, contracting modality, asset management, accountability for good service provision, customer care and satisfaction.

   

It is intended that a detailed Request for Proposal will be called for in July 2017.

Instructions to Interested Companies

Suitable qualified and interested engineering/management consulting companies should submit an Expression of Interest addressing the following;

Title: Operations and Maintenance Governance Strategy for Water, Sanitation and Power Supply Services in Zaatari and Azraq Refugee Camps in Jordan

• Company profile and key information
• Contact Officer and contact details
• Company experience in development and low-income contexts
• Company experience in developing municipal public works / utility authority asset management, operations and maintenance strategies especially in low-income settings
• Capacity, qualifications and experience of staff in development, organisational management, business analysis and municipal/utility operations and maintenance
• Company experience in Jordan and the Middle East and North Africa region
• Outline of an intended methodology
• Type and number of experts that the Company intends to mobilise
• Intended time period to carry out the study
• Other additional/substantiating documents deemed appropriate.

Expressions of Interest submissions should be limited to a maximum of 20 pages and submitted in electronic format.

Pricing or costing is not requested for this EOI

Advertising date: Monday 5 June 2017

Closing date: 12:00 PM local Amman, Jordan time on Thursday 22 June 2017

Electronic submissions to: Firas Haddadin, Supply Officer, fhaddadin@unicef.org

If you need any clarification, please do not hesitate to contact the above mentioned officer.

Please note the following:

• UNICEF and UNHCR do not deal with companies who are non-compliant with the National Labour Laws and Regulations and with those who are do not abide to ethical standards related to child Labour and landmines.
• UNICEF payment terms are after delivery.
• UNICEF and UNHCR prefer to collaborate with those who have previous working experience with either UN or International Organizations.