Multi-function Printers for UNEP Paris

UN Secretariat
Multi-function Printers for UNEP Paris Request for EOI

Reference: EOIUNOG13403
Beneficiary countries or territories: France
Registration level: Basic
Published on: 16-Jan-2017
Deadline on: 03-Feb-2017 12:00 (GMT 1.00)

Description

The scope of this EOI is to identify  potential suppliers able to provide  Multi-Function printers including the installation, maintenance and support to UNEP at PARIS  for a duration of minimum 3 years and maximum 5 years.

1.       Detailed requirement :

-          11 x Multifunction printer -Copy, Print, Scan and Send), A3, A4, color and black & white.

-          1x Advanced Multifunction printer - Copy, Print, Scan and Send, A3, A4, color and black & white.

  • The installation, maintenance and support should take place at UNEP premises at Paris 1 rue Miollis, 75015 Paris on floors -1 to 6
  • Provide training to the printer’s local support/technical team
  • Maintenance & Support should also include :
    • #1) Replacement of spare-parts at no cost when necessary by certified technician
    • #2) Regular printer health check
    • #3) Technical help desk hot line (free of charge)
    • #4) Unlimited call outs
    • #6) Supply of Ink cartridges and all consumables (included waste toner cartridge)
    • #7) Supply a spare printer in case of a faulty printer cannot be fixed within 24 hours
    • #8) 4 hours local intervention Four hours on-site response
    • #9) Resolution Time : 4 hours Max