Multi-function Printers for UNEP Paris

The scope of this EOI is to identify potential suppliers able to provide Multi-Function printers including the installation, maintenance and support to UNEP at PARIS for a duration of minimum 3 years and maximum 5 years. 1. Detailed requirement : - 11 x Multifunction printer -Copy, Print, Scan and Send), A3, A4, color and black & white - 1x Advanced Multifunction printer - Copy, Print, Scan and Send, A3, A4, color and black & white. - - The installation, maintenance and support should take place at UNEP premises at Paris : - 1 rue Miollis, 75015 Paris on floors -1 to 6 - Provide training to the printer’s local support/technical team - Maintenance & Support should also include : o #1) Replacement of spare-parts at no cost when necessary by certified technician o #2) Regular printer health check o #3) Technical help desk hot line (free of charge) o #4) Unlimited call outs o #6) Supply of Ink cartridges and all consumables (included waste toner cartridge) o #7) Supply a spare printer in case of a faulty printer cannot be fixed within 24 hours o #8) 4 hours local intervention Four hours on-site response o #9) Resolution Time : 4 hours Max