Provision of EMC Documentum Backup and Recovery Software

The Special Tribunal for Lebanon located in Leidschendam, The Netherlands, seeks Expressions of Interest from authorised resellers experienced in providing maintenance and support for the software solution outlined in this document. BACKGROUND DESCRIPTION: The Special Tribunal for Lebanon (STL) has implemented a system to automate its judicial activities called Legal Workflow on EMC Documentum platform. The system stores all judicial records, documents and metadata in the system. It has also implemented quite a number of complex workflows to automate the process of judicial filings, storage of investigative materials, disclosure of materials from one party to another, etc. A vital function of the system is the ability to perform full-text search for the whole range of documents. Currently STL relies on Symantec Netbackup for storage level content backups and Microsoft SQL Server scheduled backup for database backup. In 2014 STL successfully implemented backup and recovery solution for the Documentum platform using CYA HotBackup and CYA SmartRecovery. The software also came with a 3-year maintenance and support in a form of a Service Level Agreement (SLA). REQUIREMENT: The initial 3 year contract for the maintenance and support of CYA products will expire on 31 December 2016. STL is seeking to extend its SLA for CYA SmartRecovery and CYA HOTBackup for another 3 years, starting from 01 January 2017 until 31 December 2017, with further two year extensions (subject to STL's approval) for the total duration of up to three years i.e. 31 December 2019. THE STL INVITES: All "CYA SmartRecovery and CYA HOTBackup" solution certified (i.e. certified partner with EMC) re-sellers and configuration/implementation expert companies, that have experience in CYA SmartRecovery and CYA HOTBackup solution for Documentum platform backup and recovery in a complex (judicial) environment, to participate in the upcoming tender.