Development of detailed business case for Global Service Delivery model at the UN Secretariat

The Secretary-General proposes a phased approach to the development of a global service delivery model at the UN Secretariat. The global service delivery model of the UN Secretariat will consolidate fragmented administrative structures within and across duty stations, as appropriate. A client-focused and performance-driven delivery model will: (a) simplify the administrative framework, functions and workflows; (b) specialize administrative responsibilities under distinct roles; and (c) consolidate administrative capacity across the Secretariat. Pursuant to the guidance received from the General Assembly, the advantages and disadvantages of relocating administrative functions to a shared service environment will be carefully analysed, including through a cost-benefit analysis that will estimate the projected initial investment, recurring costs, risk and mitigation factors, business continuity (resilience) as well as information on the expected qualitative improvements and greater efficiency and effectiveness of service delivery and cost savings, with baseline information and benchmarks for measuring progress. Furthermore, lessons learned and best practices will be included. A comprehensive global service delivery model risk assessment and management plan must be developed as part of the detailed proposal for the model. Understanding and setting appropriate risk tolerance for different clients and operational contexts will be an important aspect of a global but differentiated global service delivery model, particularly in a dynamic field environment. This will ensure accountability for both mandate delivery and compliance with all applicable rules and regulations. The consultants will report to the UN GSDM (Global Service Delivery Model) project team and is to provide specialized technical expertise for data analysis and the technical preparation of the business case. The consultants is to provide regular reporting on status of the consultancy work that documents the work assignments and recommended options, including detailed cost-benefit analysis. In particular, the consultancy will focus on the collection and in depth technical analysis of data related to administrative support services in the Secretariat and related activities needed for the implementation of the methodology.