Consultancy Firm to Develop a Digitized Complaints Handling & Case Management

UNDP
Consultancy Firm to Develop a Digitized Complaints Handling & Case Management Request for proposal

Reference: UNDP-SLE-00215
Beneficiary countries or territories: Sierra Leone
Registration level: Basic
Published on: 23-Jul-2025
Deadline on: 04-Aug-2025 14:59 (GMT -4.00)

Description
RFP-021/25 - Consultancy Firm to Develop a Digitized Complaints Handling and Case Management System Linked to a Referral Partnership Platform

The overall objective is to develop and deploy a robust, secure, and user-friendly digital system for HRCSL that enhances complaint handling and inter-agency referrals. Specific objectives include: 

The specific objectives are:

·To assess existing complaints handling, documentation, and referral mechanisms within HRCSL and its key stakeholders; 

• To design a digitised complaints management system tailored to the needs of HRCSL; 

• To develop a referral partnership platform that facilitates real-time case sharing, updates, and feedback among HRCSL, Police, Legal Aid Board, Ministry of Social Welfare, and other relevant bodies; 

• To train key users on the systems functionality and provide ongoing technical support; 

• To ensure the system complies with data protection and human rights standards.

 Please indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www. undp.org/procurement/business/resources-for-bidders. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration. Search for the specific tender using search filters and subscribe to the tender in order to get notifications in case of amendments of the tender document. If you need support with the online system, you can contact the contact details of this tender as indicated in the solicitation document



UNDP Sierra Leone
Procurement Team 

Email address: vendors.sle@undp.org
Surname: Procurement Team