SMS INBOUND AND OUTBOUND SERVICES FOR UNHCR PRIVATE SECTOR PARTNERSHIP IN DENMARK

The UNHCR PSP team in Denmark is looking for a competent in-country, external provider for the provision of SMS inbound (payment) and outbound services for two (2) years plus one (1) year extension upon satisfactory performance. The service commencement date is upon completion of the selection process, tentatively from January 2025:

Phase 1 – 1st of January 2025 – 31st of December 2026 (2 years)

Phase 2 - 1st of January 2027 – 31st of December 2027 (1 year)

The implementation of the SMS gateway is set tentatively in January 2025. It should be noted that integration to Salesforce is not part of the initial start-up but will be conducted at a later agreed date between PSP Denmark and the selected Supplier.

The service provider(s) will be asked to maintain their proposed pricing structure for the contract. In case of 4T fee will change throughout the years, this fee will be adjusted in the winner company`s financial offer, upon discussion and approval granted from PSP Denmark. PSP Denmark is looking for contracting more than one service provider to have a main and back-up vendor for the services, if possible.

Bidders are required to submit any request for clarification or any question in respect of this RFP by e-mail to Erzsebet Gal, galer@unhcr.org. The deadline for receipt of questions is the 11th of October 2024 23:59 CET.  Bidders are requested to keep all questions concise.

Bids should be submitted by file upload to eTenderBox, the online bid registration tool of UNHCR. The eTenderBox can be accessed via the following URL:
http://etenderbox.unhcr.org

EXTENDED CLOSING DATE AND TIME: 1ST OF NOVEMBER 2024 – 23:59 pm CET