Software as a Service Platform for the Recruitment & Management of Donors
UNICEF raises funds through various channels, connecting to donors through face-to-face (F2F), telemarketing channels, digital channels and others. Robust, scalable, and compliant software is needed to support the acquisition and retention of donors. UNICEF PSFR (Private Sector Fundraising) seeking to engage an agency that can provide a secure tablet-based software platform for donation processing with administrative capabilities through an LTA (Long Term Arrangement) globally and/or for a specific region. This software would be used by Fundraisers to sign donors up at various locations e.g., Event Fundraising, Business to Business, Street Fundraising, and Door to Door fundraising, on tablet and or mobile phone devices. The solution will be a key tool in UNICEF’s global enterprise offering to fundraising markets; and therefore, must satisfy key requirements around data compliance (PCI-DSS, GDPR, and UNICEF data security policy).
The LTA shall be valid for an initial period of up to three (3) years, with a possible renewal of up to two additional two (2) years’ period (total 3 + 2 + 2 years) subject to satisfactory performance and organizational needs. The LTA is a contractual framework in which UNICEF and the appointed agency agree on a list of services, the conditions of their delivery, and their prices for a defined period. The LTA/s will be awarded on a Lot-by-Lot basis as indicated below:
- Lot 1: Global coverage (Asia Pacific, Europe, and the Americas regions)
- Lot 2: Regional coverage (Asia Pacific and/or Europe and/or the Americas regions)
This tender will be run through the UNICEF e-tendering system. Please click the blue "Express Interest" button in the UNGM tender notice to obtain more annexes to the tender document, receive further communication on this tender including any Q&A raised, and submit your proposal.
Sustainable Procurement practices integrate requirements, specifications, and criteria that are compatible and in favour of the protection of the environment, the social progress and in support of economic development. These practices seek resource efficiency, improve the quality of products and services, and ultimately optimize costs (HLCM Procurement Network). Sustainable Procurement is one of the Sustainable Development Goals (SDGs) (goals 12 and 12.7), and it also contributes to the achievement of all SDGs. This procurement opportunity is considered sustainable as it incorporates at least three sustainability considerations, in accordance with the HLCM Procurement Network's Sustainable Procurement Working Group - Sustainability Indicators Framework. To learn more about which considerations are included in this procurement opportunity, please see below for a specific description. For more information, contact the procurement official or author of this procurement opportunity.
The tender contains sustainability considerations for preventing or minimizing damage associated with climate change.
Examples:
Energy efficiency, greenhouse gas reporting and emission offsetting.
The tender contains sustainability considerations addressing gender equality and women's empowerment.
Examples:
Gender mainstreaming, targeted employment of women, promotion of women-owned businesses.
The tender contains sustainability considerations related to human rights, fundamental principles and rights at work, occupational health and safety, fairly traded goods, targeted employment of people with disabilities, etc.
The tender contains sustainability considerations promoting sustainability through the entire supply chain.
Examples:
Sustainability requirements for tier 2 suppliers, identification and approval of subcontractors.
The tender contains sustainability considerations promoting health and general well-being of consumers/ recipients of the good or service.
Examples:
Hazardous chemicals handling, labelling of chemicals.
The tender incorporates contract conditions/ KPIs that stipulate the verification of suppliers' environmental and social claims through “spot checks” and audit provisions.
The tender contains sustainability considerations promoting vendors' participation to the UN Global Compact.
The tender considers the whole life cycle cost of the service or product.
| Link | Description | |
|---|---|---|
| https://www.ungm.org/Public/Notice/246702 | UNICEF-PFP-2024-RFPS-503755 |