Development of e-Learning Course on Basic Information and Communication Technology and Cybersecurity for the Philippine Judicial Academy (PHILJA)

New clarification added: QUESTION:Related to "Qualification of Bidder: General Qualification of the Proponent": For which tasks must staff be employed in the Philippines?ANSWER:Dear respective bidder,we would like to revise our clarification response to above clarification question." UNOPS does not split the requirement for which tasks would have to be done by personnel in the Philippines. UNOPS would like to remind bidders that we do not limit where the bidders are registered, what is important is bidder should have a team present in the Philippines who will be available to attend meetings with the stakeholders if necessary" Best regards,UNOPS Procurement Team 

New clarification added: QUESTION:Related to "Qualification of Bidder: General Qualification of the Proponent": For which tasks must staff be employed in the Philippines?ANSWER:It is the bidder that needs to have legal presence in the Philippines but the staff may or not be in the country for as long as they may effectively perform their tasks and roles.Best regards,UNOPS Procurement Team 

New clarification added: QUESTIONHi UNOPS Team. May we please know when can we expect the updated Terms of Reference as we'd like to confirm whether the Financial Capacity/Stability and the Liquidity/Quick Ratio criteria stated on Form D Section 1.2 are still required? Thank you.ANSWERUpdated ToR has been shared

New clarification added: QUESTIONHi UNOPS Team. May we please know when can we expect the updated Terms of Reference as we'd like to confirm whether the Financial Capacity/Stability and the Liquidity/Quick Ratio criteria stated on Form D Section 1.2 are still required? Thank you.ANSWERUpdated ToR has been shared

New clarification added: QuestionMay we also know when can we expect the updated Terms of Reference as we'd like to confirm whether the Financial Capacity/Stability and the Liquidity/Quick Ratio criteria stated on Form D Section 1.2 are still required? Thank you.AnswerUNOPS has shared the updated Terms of Reference

New amendment added #1: This amendment is to upload minutes and presentation of the prebid meetingplus the update of ToR on the role & responsibilitiess of the bidder to upload the documents on Learning Management System in this assignment.

New clarification added: QUESTIONMy apologies for any misunderstandings stemming from your earlier message. I'd like to clarify a couple of points:Can we collaborate with staff via virtual platforms like Zoom or Teams without a physical presence in the Philippines?Is it mandatory for participants to be legally based in the Philippines or to partner with a local entity?Your insights on these matters will be invaluable.Best regards,ANSWER1) it is OK to engage staff virtually, however, there might be instances that our stakeholders (SC-PHILJA) will request for face-to-face meetings with the staffs2) Please see above response. We require that bidder has a team (either its own team member, JV member, or sub-consultant) that has a presence in the Philippines and will be available in case a face-to-face meeting is required. 

New clarification added: QUESTIONDear Sir/Madam,We are a microlearning agency that specializes in creating elearning and microlearning videos.Our esteemed clientele includes XXX, XXX, XXX, among several other notable organizations.Having come across your recent post, we are genuinely interested in this opportunity.Our portfolio boasts a range of cyber security elearning projects for internationally recognized organizations and firms. Upon reviewing your ToR document, we found certain aspects that require further clarity. We kindly request clarifications on the following sections:IV. A: “Applying these concepts through hands-on learning”When you mention "hands-on," are you referring to interactive learning experiences? Could you provide additional details?IV. B: “The contractor must work with PHILJA and SC MISO to ensure that the output is compatible with the PHILJA LMS.”May we know who the LMS provider is? and the version as well?IV. B.1 Instructional Design Document: “The contractor will be required to present the IDD to GOJUST, PHILJA, and any of the stakeholders through a meeting or workshop, with a detailed storyboard or sample recording of at least one module/topic (15-20 minutes).”Will this presentation be conducted in-person or will it be a virtual session?V.A.4: “Have a legal presence or could engage staff in the Philippines.”Is it permissible for us to engage with staff through virtual platforms like Zoom or Teams?Other questions:Is forming a Joint Venture an obligatory requirement, or is it optional?How often would you require trainers to participate in meetings? Additionally, are you open to these sessions being held online?We appreciate your attention to these queries and look forward to your clarifications.This will assist us immensely in tailoring our proposal to fit your specific requirements.ANSWERIV.A. We are indeed referring to interactive learning experiences, but wanted to emphasize inclusion of exercises that would require them to actually use ICT devices, as opposed to just simply answering quizzes, which is what is typically understood as being interactive.IV.B. IV. B: “The contractor must work with PHILJA and SC MISO to ensure that the output is compatible with the PHILJA LMS.” May we know who the LMS provider is? and the version as well?Answer: MoodLearning, Inc. is presently the service provider for the PHILJA LMS through the Moodle platform. Version 4.1.IV. B.1 Instructional Design Document: “The contractor will be required to present the IDD to GOJUST, PHILJA, and any of the stakeholders through a meeting or workshop, with a detailed storyboard or sample recording of at least one module/topic (15-20 minutes).” Will this presentation be conducted in-person or will it be a virtual session?Answer: Face-to-face/ online/ hybrid set-up are all acceptable, unless specifically requested by stakeholdersV.A.4: “Have a legal presence or could engage staff in the Philippines.”Is it permissible for us to engage with staff through virtual platforms like Zoom or Teams?Answer: Yes, however, there might be instances that our stakeholders (SC-PHILJA) will request for face-to-face meetings with the staffs.Other questions: Is forming a Joint Venture an obligatory requirement, or is it optional?Answer: Optional How often would you require trainers to participate in meetings?Answer: This would depend on the proposed Instructional Design Document of the service contractor. However, we are proposing to hold a monthly meeting with the GOJUST team, service contracter and stakeholders (SC-PHILJA) from start to end of contract as part of project management. There will also be onboarding meetings of the service contract with the GOJUST team and SC-PHILJA.Additionally, are you open to these sessions being held online?Answer: Yes, online sessions are acceptable. However, there might be instances that SC-PHILJA will request for face-to-face meetings. 

New clarification added: QUESTION1. As part of IDD – we generally prepare course architecture with information on all modules, and topics (objectives, run-time, dissemination pedagogy and format) within the course. We are assuming that this is something we need todraft based on the base content that we will compile in coordination with SME, please confirm.2. Is there any quality peg that we can have a look at? In the case of interactive development, we generally consider the level of interactivity when it comes to quality benchmarking, if you have any specific style in mind then do let us know.3. Can we assume the duration of the training (in hours) indicated in the TOR is inclusive of the time needed for learner assessment (Quiz, exercise, etc.)?4. For the assessments, do you prefer whether they need to be built directly on the platform or do you want them as part of the SCORM package (interactive assessment)?5. We assume there will be a ‘Certificate of Completion’ for the learners to complete the course and get a certain score on the assessment. Please confirm if this is correct.6. In addition to the above, is there a need to offer these courses as leading to any certification? If yes, do we need to also consider post-development support such as designing course pages, certificates, relevant banners, thumbnails, etc.?ANSWER1. Yes that is correct, but coordination will mainly be with the Supreme Court.2. It's difficult for us to state a quality level at this point, but based on our objective of getting court staff to be comfortable and interested in using ICT devlces, we are looking at simple interactive modules that would give them basic information while at the same time encouraging them to use these devices . What we don't want is for someone to just deliver a recorded lecture; hence, we indicated the requirement of interactivity. We expect the modules to have mini quizzes and "hands-on" experience that would require them to interact with equipment and give them a certain level of accomplishment for doing so but this need not be too complex.3. For the mini-quizzes yes, but there can be a longer pre- and post-assessment that need not be included in the timings.4. We will need to coordinate this with the Philippine Judicial Academy (PHILA) as part of the consultations post-award. For either options, PHILJA must be able to monitor the progress of the learners and whether they successfully passed the assessments.5. Yes. We will also need to coordinate with PHILJA how they would want this done.6. This indeed may be part of the over-all programme of PHILJA but not essential right now for this tender.

New clarification added: QUESTION:Dear UNOPS Procurement Team,We are a UK and Hong Kong based group specialising in online/mobile training. We setup teams (on our own, through contractors or partners) as required for projects. We have had full time employees/team based out of Philippines in the past and still have technical support professionals based in Philippines for local clients.For this project, may we propose ICT/Cyber Security expert(s) and ID/dev team not based in Philippines? They specialise in the subject matter, have robust curriculum and related training material to deliver design and develop the requirements. We would engage a Philippines-based experienced Team Lead to meet the requirement of local presence and to ensure efficient comunication and management of the work.Would this be acceptable under the local requirement criteria?Take care and have a good week ahead.ANSWERYes, this is acceptable provided that they are able to regularly communicate with your local team and with our partners in the Philippine Judicial Academy whenever needed. 

New clarification added: Question:  The purpose behind this message is to express our keen interest in participating in the this tender. Furthermore, we seek clarification on the following inquiries:1. Instrucitonal templatesWe are curious to know whether project team have pre-defined instructional templates (contexualized) to be used to develop instructional design document.   2. Survey report Could you please provide us a brief report of competency and training needs assessment (CTNA) survey?Your insights into these queries would greatly aid us in understanding the parameters of our participation. We genuinely appreciate your time and consideration.Regards,Sara Learning Global Answer:Dear Bidder.Kindly find the below response:1. There is no pre-defined instructional template but please take note that the client is the Philippine Judicial Academy so the look of the instructional materials should be in accordance with the temperament of the judiciary. Once the project starts, we can also discuss with PHIlJA if they have a preferred look for the instructional materials.2. We will share the results of the survey and the training needs analysis with the winning vendor.Best regards,UNOPS Procurement team 

New clarification added: Question:  Hello UNOPS Team. May we please request for a copy of the recording or the minutes of the pre-bid meeting? Thank you.Answer:Dear respective bidder, we will upload the pre bid meeting minutes by today. ThanksBest regards,UNOPS Procurement team

New clarification added: Question:  Dear UNOPS Procurement Team,We would like to request for clarification on the following questions:1. Will existing training content also be provided by involved stakeholders (ie. GOJUST, PHILJA, and SC Management Information Systems Office (MISO))? If there is existing content, in what format are they currently available? (ie. PPT, PDF, Manual, etc.)2. Is there a preferred level of interactivity for the e-Learning output? (simple or complex/gamified?3. If No joint venture, may we leave the submission blank or should we still submit a form filled out with "not applicable"?4. With regards to Form B: Proposal Submission, may we clarify what the "Stamp form of Proposal with official stamp of the Offeror" must look like in the document? If possible to provide a sample of the Stamp form.5. May we request for more information on the learner profile:Audience job roles and responsibilities?Which job roles make up majority of the court personnel?Are they tech savvy?Average age?Are they provided with their own machines/laptop/tablet/mobile phone?Where are they located? 6. Can we use our own IDD template ensuring we provide the information needed or will this be provided? 7. Regarding the Estimated video training hours of the 10 Course Topics, is this flexible and can we recommend course duration lengths? 8. Is there an estimated budget for the project?Thank you and appreciate your assistanceAnswer:Dear Bidder,Kindly find the below response:1. The contractor is expected to develop and supply all content for the modules. No existing training content will be provided.2. There is no particular preference on the level of interactivity, but please take note our preference to include a hands-on experience, i.e. trainees being required to actually use ICT devices as part of the curriculum/exercises.3. yes please put not applicable if your company is not joint venture4. Kindly provide your official company stamp to the Form B: Proposal Submission Form. Thanks5. The audience will cover all court staff regardless of their roles and responsibilities and age group. As such, the audience is quite diverse - from process servers, sheriffs, administrative staff, to Appellate Court Justices, ages 20-65, tech skill level of 0-5. All of them have and use their personal mobile phones, some having personal tablets and laptops. Some have court-issued computers, laptops but all of them have some access to a computer whether individual or shared. They are located nationwide from Luzon to Mindanao.6. Yes, you may use your own IDD template.7. Yes, you may recommend course duration lengths but the proposal must assume those that are currently indicated.8. We cannot disclose a budget for this project.Best regards,UNOPS Procurement team

New clarification added: Question: Dear Madam/Sir,Kindly find below the first set of queries pertaining to this RFP.The RFP mentions that the "contractor may use or customize existing content". In reference to this statement, will UNOPS provide base content to begin with or does the contractor need to curate and source this content? (Ref: Section IV-B-2_Will UNPOS provide licenses for any software and tool that will be required for the development of these courses or will we need to account for these in our pricing? Examples of tools that will require a license: Loom, Camtasia etc. (Ref: Section IV-B-2)The RFP states that the total duration of the training videos should be between 16-18 hours. Does UNOPS envision all the content to be presented in the form of videos? Or can we use a combination of static content + videos + other interactive components? (Section IV-B-3)Does UNOPS have a preference with respect to the authoring tool to be used for the design and development of the Cybersecurity eLearning modules?We understand that the PHILJA LMS is Moodle based. Is our understanding correct? ( Ref: Section IV-B)Can you please confirm if the qualifications mentioned are mandatory? (Section V-A General Qualification of the Proponent)Can you please confirm if it is a must to have a legal presence in the Philippines? (Section V-A General Qualification of the Proponent)Can you please confirm if the courses are to be delivered in any other language apart from English? (B. Expected Outputs #4)Answer:Please find the below response:1. This is referring to a situation where the contractor has developed content previously, in which case it only needs to customize the same for this project. UNOPS will not provide the base content. The contractor is expected to create the content.2. No, UNOPS will not provide any licenses. This needs to be considered in the proposal.3. The expectation is indeed that the content will be a combination as it is meant to be engaging and interactive.4. No, UNOPS has no preference but please feel free to specify which authoring tool you will be using in the proposal.5. That is correct, and it is a typographical error. It should read Moodle-based and not module-based.6. Yes, the qualifications mentioned in Section V-A General Qualification of the Proponent is mandatory. We'd like to share as well that the financial liquidity requirement has been removed from the updated terms of reference which will be issued along with the tender amendment soon.7. Bidder is required to have presence in the Philippines or could engage staff in the Philippines as outlined in the Section V-A General Qualification of the Proponent8. No, for this project the expectation is that the courses will only be delivered in English.ThanksBest regards,UNOPS Procurement team

New clarification added: Question:Would criterion "General Qualification of the Proponent: Have a legal presence or could engage staff in the Philippines." be met if we engage Staff through our local partner in the Philippines?Answer:Yes, you can engage through the local partner in the Philippines.ThanksBest regards,UNOPS Procurement team