RFQ-2023-52- Local IT support for UNAIDS office in RST Bangkok, Thailand

The purpose of this RFQ is to select suitable individual for the Local IT support for UNAIDS office in RST Bangkok, Thailand. The ICT Department maintains a global presence with ICT staff situated in Bangkok, Nairobi, Geneva, Bonn, and Panama City. The Global Service Desk operates under the "follow the sun" principle, with Nairobi serving as the primary hub for core staff and coordination. However, to ensure seamless coverage across all time zones, local IT support in Bangkok, Thailand is necessary to bridge the working hour gap during the closure of the Nairobi office. The role of local IT support will primarily involve providing first-level IT support for UNAIDS globally, with a particular focus on the Asia and Pacific region.

The local IT Support will interact directly with the users, providing practical operational support and IT services that facilitate the work of all staff. Period of contract: 1 July 2023 – 30 November 2023.

For details on the activities and expected outcomes please refer to the attached RFQ document.