Long Term Agreements (LTAs) for the Delivery of Google Workspace training
UNOPS
Long Term Agreements (LTAs) for the Delivery of Google Workspace training
Request for proposal
Reference:
RFP/2022/42502
Beneficiary countries or territories:
Multiple destinations (see the Countries or territories tab)
Registration level:
Basic
Published on:
23-Jun-2022
Deadline on:
27-Jul-2022 08:00 0.00
Description
UNOPS is hereby inviting suppliers to bid for the establishment of Long-Term Agreements (LTAs) for the Delivery of Google Workspace training in 4 lots :
UNOPS wishes to establish maximum two (2) non-exclusive vendor Long Term Agreements (LTAs) per lot.
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IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
Interested in improving your knowledge of what UNOPS procures, how we procure and how to become a vendor to supply to our organization? Learn more about our free online course on “Doing business with UNOPS” here
- LOT 1: Google SQL BigQuery training
- LOT 2: Google Data Studio training
- LOT 3: Google Sheets training
- LOT 4: Google Workspace training
UNOPS wishes to establish maximum two (2) non-exclusive vendor Long Term Agreements (LTAs) per lot.
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IMPORTANT NOTE: Interested vendors must respond to this tender using the UNOPS eSourcing system, via the UNGM portal. In order to access the full UNOPS tender details, request clarifications on the tender, and submit a vendor response to a tender using the system, vendors need to be registered as a UNOPS vendor at the UNGM portal and be logged into UNGM. For guidance on how to register on UNGM and submit responses to UNOPS tenders in the UNOPS eSourcing system, please refer to the user guide and other resources available at: https://esourcing.unops.org/#/Help/Guides
Interested in improving your knowledge of what UNOPS procures, how we procure and how to become a vendor to supply to our organization? Learn more about our free online course on “Doing business with UNOPS” here
This tender has been posted through the UNOPS eSourcing system. / Cet avis a été publié au moyen du système eSourcing de l'UNOPS. / Esta licitación ha sido publicada usando el sistema eSourcing de UNOPS. Vendor Guide / Guide pour Fournisseurs / Guíra para Proveedores: https://esourcing.unops.org/#/Help/Guides
First name:
N/A
Surname:
N/A
This procurement opportunity integrates considerations for at least one sustainability indicator. However, it does not meet the requirements to be considered sustainable.
Climate change mitigation and adaptation
Environmental
The tender contains sustainability considerations for preventing or minimizing damage associated with climate change.
Examples:
Energy efficiency, greenhouse gas reporting and emission offsetting.
Gender issues
Social
The tender contains sustainability considerations addressing gender equality and women's empowerment.
Examples:
Gender mainstreaming, targeted employment of women, promotion of women-owned businesses.
| Link | Description | |
|---|---|---|
| https://esourcing.unops.org/#/Help/Guides | UNOPS eSourcing – Vendor guide and other system resources / Guide pour fournisseurs et autres ressources sur le système / Guía para proveedores y otros recursos sobre el sistema |
86132102
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Training planning and development consultancy service
New clarification added: Dear Bidder, Please find below our replies to your questions in Bold: Can I please submit financials for 2022 instead of 2021? I will also be submitting 2018 (instead of 2020) and 2019. As per the financial capacity criteria, you need to submitAudited Financial Statements for the past three (3) years inclusive of a cover page indicating a Liquidity / Quick Ratio of one (1) or higher, demonstrating evidence of an annual turnover of at least USD 50,000 for any of the 3 yearsAudited Financial Statements for 2019, 2020 and 2021 (2018 can be accepted in lieu of 2021 if the latter is not available).If Audited Financial Statements are not available, you can present unaudited ones AND evidence of annual turnover of at least USD 50,000 for any of the 3 years.So, 2018 financial statements can be accepted. 2022 are not required as per the criteria, but you can submit them if you wish. Best regards,
Edited on:
22-Jul-2022 17:57
Edited by:
webservice@unops.org
New clarification added: Dear Bidder, Please find below our replies to your questions in Bold: My online business bank account goes back to 2021 so I am going to print out my online statements from January 1, 2021 to July 27, 2022. 2020 - I don’t have the statements so I will be submitting 2018. For 2018 & 2019 - I am going to scan my December statement and one other month if I have withdrawn the money and transferred it to my personal bank account. If that is the case then I will add the two months and that will give me the total profits for the entire year. My expenses are automatically deducted from my business bank account. Is that acceptable to you? Please refer to the criteria tab. The financial capacity criteria clearly indicates "... If Audited Financial Statements are not available, you can present unaudited ones AND evidence of annual turnover of at least USD 50,000 for any of the 3 years."What is the formula for the liquidity ratio that you are using? Liquidity Ratio (Quick Ratio) = (Current Assets - Inventory) / Current Liabilities, please provide the details of the calculation as per your balance sheet. Will the ending balance on my December statement be good enough for you? Please refer to the criteria tab. The financial capacity criteria clearly indicates that a "Liquidity / Quick Ratio of one (1) or higher" is required. Best regards,
Edited on:
21-Jul-2022 20:16
Edited by:
webservice@unops.org
New clarification added: Dear Bidder, Please find below our replies in Bold:In Section III_ Returnable Bidding Forms RFP_2022_Google tools training (1) (1). -- there is an area where we enter pricing in USD. We do not understand what the question is, please clarify. What is the purpose of ANNEX 3 and ANNEX 4 on Section IV: Contract Form (Long_term_agreement).docx? Are we supposed to provide a schedule of requirements and price list? Do I need to fill out ANNEX 3 and 4? Once the LTA holders have been selected, UNOPS will be signing a contract with them. In the Documents tab, we provide interested bidders with the contract template so that they can review it and ascertain that they will be able to sign it in the event that they are awarded the contract. The type of contract that will be signed is a Long-Term Agreement. That contract comes with Annexes: Annex 3, as indicated in the template provided, will be comprised of the latest version of the Schedule of Requirements as published in this tender ; Annex 4, as indicated in the template provided, will be comprised of the final price list as agreed with the LTA holder. Please note that you are not expected to fill the document Section IV: Contract Form as part of your bid. UNOPS shares it with bidders for information purposes. Best regards,
Edited on:
21-Jul-2022 19:32
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find our replies to your questions below in Bold:In your response to the bidder on July 12, 2022 you stated “Currently, this tender has one amendment numbered Rev1, dated to June 28th." – where can I locate this? I don't see one dated June 28th. Please refer to the eSourcing guide, page 24, you can access the amendments under the tab "Tender information", field "Revisions", you will see there all UNOPS responses to clarifications as well as amendments to the tender posted by UNOPS. Do we enter all the amendments listed below on the revisions page on From B where it states "No.: [Insert the number and issuing date of each amendment]"? YesBest regards,
Edited on:
21-Jul-2022 13:13
Edited by:
webservice@unops.org
New clarification added: Dear Bidder, Please find below our replies to your questions in Bold:1. How many people do you estimate will be participating in each Lot? The number of participants for each lot is indicated in the Schedule of Requirements, section C.2) Requirements and Specifications for each LOT / Number of participants.2. How many people will the Learning needs assessment reach? As indicated in the Schedule of Requirements, section C.1) Requirements and Specifications for all LOTs / Activities, Deliverables, and Timelines / A. Learning needs assessment, the LTA holder is expected to "Deliver a survey with questions for intended participants". The intended participants refer to the number of participants for each lot (please refer to our previous response).3. Based on our experience, the courses last longer than 3 or 4 hours. We are interested in understanding the process that you are considering for the deployment of the entire course to the same group of a batch? It can be approached as modules depending on the lots and the needs. For example For google big query, we could have 2 workshops for beginners each 3 hours long. For data studio the same could be considered. For google sheets and regular workspace training, we do not see why a session would be longer than 3 hours, as these sessions would be more thematic and UNOPS would like to have the opportunity to mix and combine according to the group needs (UNOPS would also likely complement these sessions with others, such as Q&A for example)In the price submission though it would be important that bidders provide costs as requested in the Forms per type of workshop. For example, if we decide to plan 2 modules of 3 hours each for Google Query, we would use the unit price provided for "C1) Online Workshop delivery (price per workshop) - 3 hours duration" as the price per module. Again, please note that we do not know at this stage if there will be several modules or not, as the final package will be discussed once we have the results of the needs assessment. 4. Can the same study group participate in several courses (from lot 1 to 4)? Possibly5. How many people do you estimate will participate in the Post-Workshop debrief? Only the team who ordered the training session and the LTA contract manager on UNOPS side would participate. The post-workshop debrief is an opportunity for the UNOPS team that manages these trainings to better understand the needs of the participants and better tailor future workshops. It is not intended to be attended by the training participants. Best regards,
Edited on:
21-Jul-2022 12:11
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find below our replies to your questions in Bold.In “Form B: Proposal Submission Form” what do I enter for each item highlighted in blue:[Country/ City] – do I enter the country I currently reside in and where the business is located? This section refers to the information of the Bidder. If the Bidder is a company, then it is the Country / City where the Bidder is incorporated. [Insert the number and issuing date of each amendment] – where do I locate this information? What amendment are you referring to? Please take the time to carefully read the tender (all the tabs) including the replies to previous questions from other bidders. This question has already been answered previously on 2 occasions: July 6th and July 12th. To understand how to access the previous questions and answers already provided, please refer to the eSourcing guide in attachment to this tender (Document tab). [insert number of days which shall not be less than the specified in Section I: RFP Particulars, Period of Validity of Proposals] “ – do I enter 3 years? Where is this information located? The information is located on the Particulars tab. Again, please take the time to consult the eSourcing guide in attachment to this tender. Best regards,
Edited on:
21-Jul-2022 09:15
Edited by:
webservice@unops.org
New clarification added: Dear Bidders,Please find below our replies to your questions in Bold:In the document labeled Section II. Schedule of Requirements/Terms of Reference it states “develop the materials and deliver the training / online assessments in English and it also states “the Video recording of the delivered sessions will later be made available in UNOPS learning center” – in that case is this just a one time training session you want developed and conducted for each course? Correct me if I am wrong but my understanding is that once the course is recorded and placed on the UNOPS learning center then there will be no other learning sessions on the same course. Therefore the frequency is one time and not on an ongoing basis for the same course. Is that correct? No, this is not correct. The frequency is as specified in the Schedule of Requirements. The focus of these training sessions is on the interaction between the trainees and the facilitator, and the possibility for them to ask specific questions related to their work, ...etc. Based on the questions received and on the feedback on the sessions, other sessions focusing on particular aspects might be organized. We envision these training sessions to grow in maturity as the organization grows in maturity in the use of these tools. Can you please extend the clarificaion deadline to Friday 12am Eastern Daylight Time (EDT). The deadline has been extended. What is the expected Starting Date for the Agreement? September 2022Can we schedule the sessions based on our availability? In general, the sessions will be scheduled through mutual agreement between the supplier and UNOPS. In case UNOPS has a hard requirement for specific dates, and if the main LTA holder is not available at the dates proposed by UNOPS, UNOPS reserves the right to issue an order for the back-up LTA holder. Is the training plan going to be set up on yearly basis or for the three years? UNOPS will issue requests for training sessions to the main LTA holder based on the timelines described in the Schedule of Requirements / C.1) Requirements and Specifications for all LOTs / Activities, Deliverables, and Timelines. That being said, UNOPS may share with the LTA holders an estimative training plan annually, that should not be considered as a commitment in any way. Best regards,
Edited on:
20-Jul-2022 14:19
Edited by:
webservice@unops.org
New amendment added #3: Extension of the deadline until Wednesday 27th of July.
Edited on:
20-Jul-2022 14:11
Edited by:
webservice@unops.org
New clarification added: Dear Bidder, Please find below our replies to your questions in Bold: 1. I understood the need to present the proves that our company has a minimum revenue of 50K of each year. For that reason we will present bank statements, contrats for three years, invoices and letters of references. The cover page with liquidity / Quick Ratio, can we presente only last year 2021 or must have for 2019, 2020? For the liquidity ratio, only the most recent one matters. 2. If we served for the last three years the same customers in three differents projects/awards, do you require 2 references or can we present one reference of all the projects we had with the same customer? We require 2 different references. 3. Our company have delivered training in different IT domains to more than 3000 participants using Google tools such as Google Classroom, Slides, Google meet and our LMS. it is valid to participate or is exclusively for the Google domains indicated in this opportunity? It is possible to participate if you have the capacity to deliver the training in the Google tools referenced in this tender. 4. Can we present Letters of reference, financial statement in Spanish (Because we are in Spanish country)? Yes5. The Offeror shall demonstrate their specialized knowledge by submitting 2 examples of previous relevant courses delivered to another client(s) in English. Our most representative projects were executed in Spanish although our trainers speak English, French and Spanish. Do we qualify ? The 2 sample of your previous work MUST be in English, as English training is the main object of this tender, Spanish and French are desirable but not required while English is required. Best regards,
Edited on:
19-Jul-2022 08:56
Edited by:
webservice@unops.org
New clarification added: Dear BidderPlease see below the replies to your questions in Bold.Pedimos informarem se nessa fase vamos apresentar atestados de capacidade técnica ou se basta estimativa na planilha de valores? We can only reply to questions asked in English, as the tender is in English and all the questions as well as the bids must be submitted in English.Best regards,
Edited on:
14-Jul-2022 14:19
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find below our replies to your questions in Bold: Is there a budget allocated for this project? If so, can you please share? There is no allocated budget as this tender is for a Long-Term Agreement, also budget information is confidential in any case and never shared in tendering processes. Can we request an extension for a few days past the 18th? The tender has already been extended to the 25thBest regards,
Edited on:
14-Jul-2022 13:58
Edited by:
webservice@unops.org
New amendment added #2: Extension of the deadline by 1 week
Edited on:
12-Jul-2022 13:02
Edited by:
webservice@unops.org
New clarification added: Dear Bidder, Please find our replies to your questions in Bold below:We have recently formed a new company which is supported by an existing supplier to UNOPS and major Google Premier Education partners in Beligium, in the UK and in Finland. We would like to bid for the Google Workspace contract through Delling Cloud but as it has no published accounts, customer references could we use accounts and references from the consortium companies or should we bid through the UNOPS existing supplier? You may bid as a Joint Venture with the UNOPS existing supplier as the lead. As mentioned in the tab Particulars / field Evaluation method details, "in case of Joint Venture, all joint venture members combined must meet the criteria & each joint venture partner must meet the eligibility criteria", this means that each of the members of the JV must be eligible (this requires UNGM registration) and that you meet the criteria all combined (the total of all your financial statements or all of your experiences would be taken into account when evaluating your bid as a JV). I have referred to the guide regarding the financials envelope tab. I think there is a technical error. The financials screen is blank, there is not the screen as shown in the guidance, I have tested in several browsers and still the same issue. Please note that this tender does not require Bidders to fill the Financial offer details tab, but to submit their Form C: Financial Proposal Form in the Checklist tab. If you are still experiencing technical issues: Please contact the UNOPS Helpdesk at: esourcing@unops.org. Please provide your UNGM user name, your UNGM Registration Number and the tender reference (e.g. RFP/2016/296).Best regards, Manel
Edited on:
12-Jul-2022 11:52
Edited by:
webservice@unops.org
New clarification added: Dear Bidders, Please find below our replies to your questions in Bold: We are one of the Nordics leadning Google Partners and we have an active paid TAS subsription. Despite this, this procurement did not reach us via TAS. We did not become awere of the tender until Monday 4 July when UNOPS sent us an email. We are very hesitant about whether the TAS service works as it should, and would like to ask you to extend the time for submission, so that we will have an opportunity to submit a qualified tender. Please note that the Tender Alert Service is managed by the UNGM platform, an entity separate from UNOPS. As advised by email, if you have issues with the UNGM TAS, you need to contact the UNGM helpdesk team (see on the UNGM website for more details). Also, please note that the tender deadline has been postponed by a week. Can you please advise if there will be a clarification or pre-proposal meeting related to this RFP? As you can see in the tab Particulars, there is no pre-bid meeting planned. In Form B you write: We have examined and have no reservations to the Bidding documents, including amendments No.: [Insert the number and issuing date of each amendment]; The amendment doesn't seem to have a number? Do we just write out the amendment and the date? It is for the bidder to complete this section depending on whether the tender gets amended or not, you write the amendment number and date of the amendment, if the tender gets amended. Currently, this tender has one amendment numbered Rev1, dated to June 28th. I assume it is just the amendment written below the revisions page Financial offer details tab - there seems no option to upload anything here? Where do we upload Form E? There is nowhere to upload anything on the finance tab, it just says 'financial offer details' and a blank page, there seems to be no upload button etc 'Document name. Please refer to the eSourcing guide available in the Documents tab on how to submit your offer in the system and which sections to fill. I have added links to the documents in form D, do I also need to change them from a Google format and upload here? Please upload them to the eSourcing platform. For more guidance on how to do it, please refer to the eSourcing guide available in the Documents tab.Best regards,
Edited on:
12-Jul-2022 10:42
Edited by:
webservice@unops.org
New clarification added: Dear Bidder, Please find below our replies to your questions in Bold: In Form B you write: We have examined and have no reservations to the Bidding documents, including amendments No.: [Insert the number and issuing date of each amendment]; Question: Which amendments do you refere to? Can you please be exact? This refer to any amendment to the tender. Best regards,
Edited on:
06-Jul-2022 16:19
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find below our replies to your questions in Bold:If Audited Financial Statements are not available, you can present unaudited ones AND evidence of annual turnover of at least USD 50,000 for any of the 3 years. What to you class as edivence of the turnover if not just the unaudited accounts? Bank statements or a report of invoices for the year? Any documentation that proves that your company has a minimum revenue of 50,000 USD, it can be: Bank StatementsContracts / Purchases Orders, accompanied by client letters stating that the services were completed satisfactorily and paid accordinglyInvoices and proof of payment...etcBest regards,
Edited on:
06-Jul-2022 15:02
Edited by:
webservice@unops.org
New clarification added: Dear Bidder, Please find below our replies to your questions in Bold: During which hours and timezones will the traings usally be held/asked for to be held? What are your requirements? UNOPS has personnel all over the world, and the offered training will need to be accommodated to different time zones for each of our regions, to give an example - Africa, Europe - either morning or afternoon CEST time. - Americas - a good time to start a training session for our offices in the Americas would be late in the afternoon CEST time, such as 16:00 pm- Asia - a good time to start a training session for our offices in Asia would be early in the morning CEST time, such as 9:00 amCompanies can split the 4 and 3-hour sessions into two blocks over two different days when needed. Best regards,
Edited on:
06-Jul-2022 13:35
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find below our replies to your questions: If one of the requested years is under 1 will that matter? Or should we not apply. 2021 is over 1 but I think 2020 might be under I will check and I know 2019 was over. Liquidity ratios determine a company's ability to cover short-term obligations and cash flows, so we look only at the most recent one. Best regards,
Edited on:
06-Jul-2022 11:59
Edited by:
webservice@unops.org
New clarification added: Dear Bidders, Please find below the replies to your questions: I understand the need for audited accounts is no longer needed just as they are, my accountant has said unaudted accounts to contain ratios, is this ok? Or shall I try and get them? They are not in as standard for those that don't need fully audited accountsI understand the accounts submitted no longer need to be audited and just as they are, my accountant has advised these don't contain the ratio but do show turnover of over 50,000. It is not a requirement for small buisness unaudited accounts to show the ratio, is this ok?Please ensure that you submit the documents as required per the evaluation criteria. Audited Financial Statements for the past three (3) years inclusive of a cover page indicating a Liquidity / Quick Ratio of one (1) or higher. Audited Financial Statements for 2019, 2020 and 2021 (2018 can be accepted in lieu of 2021 if the latter is not available) AND evidence of annual turnover of at least USD 50,000 for any of the 3 years. If Audited Financial Statements are not available, you can present unaudited ones AND evidence of annual turnover of at least USD 50,000 for any of the 3 years.As per the criteria, please ensure you add a cover page with the Liquidity / Quick Ratio. Best regards,
Edited on:
06-Jul-2022 11:46
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find below our replies to your questions. For the document request for two references, I am not sure I can upload contracts and private information or PO's etc. Is it OK to just submit a reference from them on the work completed? If you are referring to the criteria "2.3 References - Offerors should submit at least 2 client references (including contracts / purchase orders, and client letters confirming the successful completion of the services) for similar services during the last 2 years", please note that you can submit client reference letters confirming the successful completion of the services as per the criteria. Please note that as per the criteria, you need to submit at least 2 (different) references in the past 2 years. These client reference letter must describe the services (scope of the training, format online or onsite, number of participants, duration of the training, ...) , the date of delivery, ...etc. They must also include the client contact information as they will contacted as part of UNOPS standard background checks. Best regards,
Edited on:
29-Jun-2022 15:26
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find our replies below.Audited Financial Statements for the past three (3) years inclusive of a cover page indicating a Liquidity / Quick Ratio of one (1) or higher. Audited Financial Statements for 2019, 2020 and 2021 (2018 can be accepted in lieu of 2021). I have copies of all of the above from my accountant bit the accounts are not audited as we don't meet the audit criteria, is this OK? Yes. If Audited Financial Statements are not available, you can present unaudited ones AND evidence of annual turnover of at least USD 50,000 for any of the 3 years.Best regards,
Edited on:
29-Jun-2022 13:40
Edited by:
webservice@unops.org
New amendment added #1: Change to the financial criteria to include the possibility to present evidence of revenue and unaudited financial statements, if audited financial statements are not available.
Edited on:
29-Jun-2022 10:24
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find below our replies to your questions:On the supplier sustainability questionnaire there is a section on contractors, we answered the first saying we do not use contractors but there is no option to do so on the rest of the contractor questions. should we leave it blank? This is on question 56 to 60. Please select the option that is closest to your situation (there is a No option for each question) as it is mandatory to fill all the fields in the Drive questionnaire.Best regards,
Edited on:
28-Jun-2022 19:35
Edited by:
webservice@unops.org
New clarification added: Dear Bidder,Please find below our responses to your questions:On the supplier sustainability questionnaire there is a section on contractors, we answered the first saying we do not use contractors but there is no option to do so on the rest of the contractor questions. should we leave it blank? Could you please specify for which questions (number) you are encountering the issue?Best regards,
Edited on:
28-Jun-2022 19:15
Edited by:
webservice@unops.org